# Decagon vs Freshworks Freddy AI

**Leader by Vioscale score:** Freshworks Freddy AI

| Attribute | Decagon | Freshworks Freddy AI |
|---|---|---|
| **Vioscale score** | 46.3 (40% (low)) | 73.2 (37% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A conversational AI platform for enterprises that deploys intelligent agents across multiple customer service channels using natural-language workflow definitions, enabling business teams to build and optimize customer interactions without engineering bottlenecks. | A built-in AI suite for Freshworks that combines automated agents, agent assistance tools, and analytics to handle customer inquiries, speed up resolutions, and provide actionable insights across chat, email, messaging, and ticketing systems. |
| features.capabilities | `{"soc2_type_ii":true,"pricing_model":"pay_per_successful_resolution","deployment_model":"native_helpdesk_platform_feature","pii_redaction_before_llm_processing":true,"gdpr_and_ccpa_customer_data_compliance":true,"omnichannel_deployment_web_whatsapp_sms":true,"analytics_dashboard_for_deflection_rate_roi":true,"dynamic_rag_from_help_center_and_past_tickets":true,"automated_ticket_tagging_and_sentiment_routing":true,"live_agent_handoff_with_full_conversation_context":true,"api_action_execution_for_refunds_and_order_updates":true,"brand_tone_guardrails_and_anti_hallucination_rules":true}` | `{"pricing_model":"per_human_agent_seat","deployment_model":"native_helpdesk_platform_feature","pii_redaction_before_llm_processing":true,"gdpr_and_ccpa_customer_data_compliance":true,"omnichannel_deployment_web_whatsapp_sms":true,"analytics_dashboard_for_deflection_rate_roi":true,"dynamic_rag_from_help_center_and_past_tickets":true,"automated_ticket_tagging_and_sentiment_routing":true,"live_agent_handoff_with_full_conversation_context":true,"brand_tone_guardrails_and_anti_hallucination_rules":true,"multi_language_auto_translation_without_new_models":true}` |
| integrations.count | 7 | 4 |
| integrations.list | `[{"name":"AWS Marketplace"},{"name":"Amazon Connect"},{"name":"Okta"},{"name":"Microsoft Entra"},{"name":"OpenAI"},{"name":"Anthropic"},{"name":"Google DLP"}]` | `[{"name":"Shopify"},{"name":"Stripe"},{"name":"PayPal"},{"name":"Wix"}]` |
| market.availability | - | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"usage","freeTier":false,"sourceUrl":"https://decagon.ai/glossary/what-is-resolution-based-pricing","retrievedAt":"2026-08-21T11:05:44.933Z"}` | `{"type":"subscription","plans":[{"free":false,"name":"Growth","summary":"$29/agent/month billed annually","commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":29,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Pro","summary":"$49/agent/month","commitment":"monthly","components":[{"kind":"per_unit","unit":"agent","amount":49,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Pro (annual)","summary":"$29/agent/month billed annually","commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":29,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Enterprise","summary":"$79/agent/month billed annually","commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":79,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Enterprise Plus","summary":"$119/agent/month billed annually","commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":119,"period":"month","currency":"USD"}],"contactSales":false}],"addOns":[{"name":"Freddy AI Sessions"}],"summary":"From $29/agent/month billed annually. 14-day free trial on Enterprise plan. 500 free AI sessions included.","currency":"USD","freeTier":true,"sourceUrl":"https://www.freshworks.com/freshdesk/omni/pricing/","retrievedAt":"2026-08-21T11:03:32.229Z","freeTrialDays":14,"startingPrice":{"unit":"agent","amount":29,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | unknown | mid |
| pricing.starting_price | - | `{"amount":29,"currency":"USD"}` |
| pricing.transparent | no | yes |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.iso27001 | yes | - |
| security.soc2 | yes | - |

## Capabilities (AI Customer Support Agents)

| Capability | Decagon | Freshworks Freddy AI |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Native helpdesk platform feature | Native helpdesk platform feature |
| API action execution for refunds and order updates | ✓ | - |
| Brand tone guardrails and anti hallucination rules | ✓ | ✓ |
| Live agent handoff with full conversation context | ✓ | ✓ |
| Dynamic rag from help center and past tickets | ✓ | ✓ |
| Omnichannel deployment web whatsapp SMS | ✓ | ✓ |
| Automated ticket tagging and sentiment routing | ✓ | ✓ |
| Multi language auto translation without new models | - | ✓ |
| Analytics dashboard for deflection rate roi | ✓ | ✓ |
| Pii redaction before LLM processing | ✓ | ✓ |
| SOC2 type ii | ✓ | - |
| GDPR and CCPA customer data compliance | ✓ | ✓ |
| Pricing model | Pay per successful resolution | Per human agent seat |

*Source: Vioscale. Generated 2026-09-01T17:29:05.177Z. "-" = undocumented, not absent.*