# Datto RMM vs SolarWinds

**Leader by Vioscale score:** Datto RMM

| Attribute | Datto RMM | SolarWinds |
|---|---|---|
| **Vioscale score** | 50.5 (54% (medium)) | 43.6 (54% (medium)) |
| deployment.options | `{"cloud":true}` | `{"on_prem":true,"self_hosted":true}` |
| description.long | A security-focused platform that enables IT teams to remotely monitor, secure, and manage endpoints across their infrastructure, with built-in automation and threat detection capabilities. | A self-hosted help desk solution that manages IT tickets and automatically discovers, tracks, and organizes IT assets within your own infrastructure, with unlimited end users included. |
| features.capabilities | `{"hosting":"cloud","free_tier":true,"cmdb_asset":true,"alert_routing":true,"aiops_automation":true,"patch_management":true,"problem_management":true,"rmm_remote_control":true,"incident_management":true}` | `{"hosting":"self","free_tier":false,"cmdb_asset":true}` |
| integrations.count | 3 | 1 |
| integrations.list | `[{"name":"Microsoft 365"},{"name":"Google Workspace"},{"name":"Autotask PSA"}]` | `[{"name":"Zoho Desk"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":["US","GB","AU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","freeTier":true,"sourceUrl":"https://www.datto.com/pricing/","retrievedAt":"2026-08-14T10:21:38.977Z","billingPeriods":["month"]}` | `{"type":"subscription","plans":[{"free":false,"name":"1-5 Technicians","summary":"$533/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":1,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":533,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"6-10 Technicians","summary":"$524/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":6,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":524,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"11-20 Technicians","summary":"$517/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":11,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":517,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"21-30 Technicians","summary":"$507/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":21,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":507,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"31-40 Technicians","summary":"$492/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":31,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":492,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"41-50 Technicians","summary":"$473/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":41,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":473,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"51-75 Technicians","summary":"$444/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":51,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":444,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"76-100 Technicians","summary":"$417/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":76,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":417,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"101-250 Technicians","summary":"$389/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":101,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":389,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"251-500 Technicians","summary":"$357/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":251,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":357,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"501+ Technicians","summary":"$320/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":501,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":320,"period":"year","currency":"USD"}],"contactSales":false}],"summary":"From $320/technician/year with automatic volume discounts. 14-day free trial.","currency":"USD","freeTier":false,"sourceUrl":"https://www.solarwinds.com/web-help-desk/pricing","retrievedAt":"2026-08-14T10:20:43.990Z","freeTrialDays":14,"startingPrice":{"amount":320,"period":"month","currency":"USD"},"billingPeriods":["year"]}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | low | high |
| pricing.transparent | no | yes |
| reliability.status_page | yes | yes |
| security.gdpr | yes | yes |

## Capabilities (IT Management Software)

| Capability | Datto RMM | SolarWinds |
|---|:--:|:--:|
| **ITSM** |  |  |
| Incident management | ✓ | - |
| Change / release management | - | - |
| Problem management | ✓ | - |
| CMDB / IT asset management | ✓ | ✓ |
| Self-service portal | - | - |
| **On-call** |  |  |
| On-call scheduling / escalation | - | - |
| Alert routing | ✓ | - |
| **RMM** |  |  |
| Remote monitoring & control | ✓ | - |
| Patch management | ✓ | - |
| **Automation** |  |  |
| AIOps / workflow automation | ✓ | - |
| ITIL-aligned / PinkVerify | - | - |
| **Deployment** |  |  |
| Hosting | Cloud only | Self-hosted only |
| **Platform** |  |  |
| Public API | - | - |
| Free tier | ✓ | ✗ |

*Source: Vioscale. Generated 2026-09-01T17:14:27.254Z. "-" = undocumented, not absent.*