# Datto RMM vs Opsgenie

**Leader by Vioscale score:** Opsgenie

| Attribute | Datto RMM | Opsgenie |
|---|---|---|
| **Vioscale score** | 50.5 (54% (medium)) | 73.8 (43% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A security-focused platform that enables IT teams to remotely monitor, secure, and manage endpoints across their infrastructure, with built-in automation and threat detection capabilities. | Opsgenie provides alerting and incident management capabilities. Note: new signups and sales have ended; features are now available in Jira Service Management. |
| features.capabilities | `{"hosting":"cloud","free_tier":true,"cmdb_asset":true,"alert_routing":true,"aiops_automation":true,"patch_management":true,"problem_management":true,"rmm_remote_control":true,"incident_management":true}` | `{"alert_routing":true,"on_call_scheduling":true,"incident_management":true}` |
| integrations.count | 3 | - |
| integrations.list | `[{"name":"Microsoft 365"},{"name":"Google Workspace"},{"name":"Autotask PSA"}]` | - |
| market.availability | `{"hqCountry":"US","primaryMarkets":["US","GB","AU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","freeTier":true,"sourceUrl":"https://www.datto.com/pricing/","retrievedAt":"2026-08-14T10:21:38.977Z","billingPeriods":["month"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free for up to 5 users","features":["Alerts & Notifications"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Alerting and On-Call Management for Small Teams","contactSales":false,"includedLimits":{"users":"up to 5","alerts":"unlimited"}},{"free":false,"name":"Essentials","summary":"$9.45/user/mo (annual) or $11.55/user/mo (monthly)","features":["Alerts & Notifications"],"components":[{"kind":"per_unit","unit":"user","amount":9.45,"period":"month","currency":"USD"}],"description":"Alerting and Incident Management, Optimized for Simplicity","contactSales":false,"includedLimits":{"alerts":"unlimited"}},{"free":false,"name":"Standard","summary":"$19.95/user/mo (annual) or $24.15/user/mo (monthly)","features":["Alerts & Notifications"],"components":[{"kind":"per_unit","unit":"user","amount":19.95,"period":"month","currency":"USD"}],"description":"Unlimited Alerting and Incident Management, Built for Flexibility","contactSales":false,"includedLimits":{"alerts":"unlimited"}},{"free":false,"name":"Enterprise","summary":"$31.90/user/mo (annual) or $38.50/user/mo (monthly)","features":["Alerts & Notifications"],"components":[{"kind":"per_unit","unit":"user","amount":31.9,"period":"month","currency":"USD"}],"description":"Advanced Incident Management with Enterprise Collaboration & Business Visibility","contactSales":false,"includedLimits":{"alerts":"unlimited"}}],"summary":"Free to $31.90/user/mo. Free tier for up to 5 users.","currency":"USD","freeTier":true,"sourceUrl":"https://www.atlassian.com/software/opsgenie","retrievedAt":"2026-08-01T15:18:51.084Z","startingPrice":{"amount":9.45,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | commercial |
| pricing.price_level | low | low |
| pricing.transparent | no | yes |
| reliability.status_page | yes | yes |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | - |

## Capabilities (IT Management Software)

| Capability | Datto RMM | Opsgenie |
|---|:--:|:--:|
| **ITSM** |  |  |
| Incident management | ✓ | ✓ |
| Change / release management | - | - |
| Problem management | ✓ | - |
| CMDB / IT asset management | ✓ | - |
| Self-service portal | - | - |
| **On-call** |  |  |
| On-call scheduling / escalation | - | ✓ |
| Alert routing | ✓ | ✓ |
| **RMM** |  |  |
| Remote monitoring & control | ✓ | - |
| Patch management | ✓ | - |
| **Automation** |  |  |
| AIOps / workflow automation | ✓ | - |
| ITIL-aligned / PinkVerify | - | - |
| **Deployment** |  |  |
| Hosting | Cloud only | - |
| **Platform** |  |  |
| Public API | - | - |
| Free tier | ✓ | - |

*Source: Vioscale. Generated 2026-09-01T17:22:18.473Z. "-" = undocumented, not absent.*