# Daily vs Twilio

**Leader by Vioscale score:** Daily

| Attribute | Daily | Twilio |
|---|---|---|
| **Vioscale score** | 83.6 (72% (medium)) | 57.7 (64% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | WebRTC platform providing ultra-low latency communication infrastructure for developers to build video calls, voice conversations, and AI agents at global scale. Offers enterprise-grade reliability, compliance certifications, and cloud recording and streaming capabilities. | A cloud platform that enables businesses to build and manage customer conversations across multiple channels (voice, SMS, email, RCS, WhatsApp) with AI orchestration and persistent context. Combines programmable APIs with conversation intelligence to connect humans and AI agents. |
| features.capabilities | `{"chat":true,"video":true,"voice":true,"two_way":true,"global_coverage":"global","usage_pricing_transparent":true}` | `{"rcs":true,"sms":true,"chat":false,"email":true,"video":false,"voice":true,"two_way":true,"whatsapp":true,"verify_otp":false,"global_coverage":"global","deliverability_tools":true,"usage_pricing_transparent":false}` |
| integrations.count | 4 | - |
| integrations.list | `[{"name":"Deepgram"},{"name":"Krisp"},{"name":"Mediasoup"},{"name":"GStreamer"}]` | - |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US","CA","GB"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"usage","plans":[{"free":true,"name":"Free","summary":"Free","features":["10,000 free video and audio call minutes per month","Regional media zones","IP allowlist"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"video_and_audio_minutes":"10,000/mo"}},{"free":false,"name":"Usage-based","summary":"From $0.004/participant-minute for video calls with automatic volume discounts","features":["Video calls at $0.004/participant-minute","Audio-only at $0.00099/participant-minute","Cloud recording, streaming, SIP/PSTN dial-in/out","Automatic volume discounts up to 45%","Transcription services"],"components":[{"per":{"qty":1,"unit":"participant-minute"},"kind":"metered","amount":0.004,"currency":"USD"},{"per":{"qty":1,"unit":"participant-minute"},"kind":"metered","amount":0.00099,"currency":"USD"},{"per":{"qty":1,"unit":"recorded-minute"},"kind":"metered","amount":0.01349,"currency":"USD"},{"per":{"qty":1,"unit":"encoded-minute"},"kind":"metered","amount":0.015,"currency":"USD"},{"per":{"qty":1,"unit":"encoded-minute"},"kind":"metered","amount":0.03,"currency":"USD"},{"per":{"qty":1,"unit":"participant-minute"},"kind":"metered","amount":0.0059,"currency":"USD"}],"contactSales":false}],"addOns":[{"name":"Advanced Firewall Control","components":[{"kind":"fixed","amount":500,"period":"month","currency":"USD"}]},{"name":"Healthcare (HIPAA + BAA)","components":[{"kind":"fixed","amount":500,"period":"month","currency":"USD"}]},{"name":"Advanced Insights","components":[{"kind":"fixed","amount":500,"period":"month","currency":"USD"}]},{"name":"Noise cancellation (Krisp)","components":[{"per":{"qty":1,"unit":"participant-minute"},"kind":"metered","amount":0.0002,"currency":"USD"}]}],"summary":"Free tier includes 10,000 minutes/month. Pay-as-you-go pricing starts at $0.004/participant-minute for video with automatic volume discounts up to 45%.","currency":"USD","freeTier":true,"sourceUrl":"https://www.daily.co/pricing/video-sdk/","retrievedAt":"2026-08-13T22:22:49.222Z","startingPrice":{"amount":0.00099,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"usage","summary":"Pay-as-you-go pricing. Free tier available.","freeTier":true,"sourceUrl":"https://www.twilio.com/de-de/user-authentication-identity/pricing","retrievedAt":"2026-08-14T15:21:40.902Z"}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | low |
| pricing.transparent | yes | yes |
| reliability.sla_pct | 99.99 | - |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.iso27001 | yes | - |
| security.pci | - | yes |
| security.soc2 | yes | - |

## Capabilities (Communication APIs)

| Capability | Daily | Twilio |
|---|:--:|:--:|
| **Channels** |  |  |
| SMS | - | ✓ |
| Voice | ✓ | ✓ |
| WhatsApp | - | ✓ |
| RCS | - | ✓ |
| Transactional email | - | ✓ |
| Video / real-time | ✓ | ✗ |
| In-app chat | ✓ | ✗ |
| Verify / OTP / 2FA | - | ✗ |
| **Messaging** |  |  |
| Two-way messaging | ✓ | ✓ |
| **Reach** |  |  |
| Geographic coverage | Global | Global |
| **Delivery** |  |  |
| Email deliverability tools | - | ✓ |
| **Commercial** |  |  |
| Published per-unit pricing | ✓ | ✗ |

*Source: Vioscale. Generated 2026-09-01T15:10:11.606Z. "-" = undocumented, not absent.*