# CustomerGauge vs Wootric

| Attribute | CustomerGauge | Wootric |
|---|---|---|
| **Vioscale score** | 22.4 (3% (low)) | 22.4 (3% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A feedback collection and analytics platform built for B2B companies to track customer sentiment at the account level, identify revenue risks, and drive customer success decisions. Combines feedback, support data, and CRM information into dashboards that show customer health by revenue exposure and predict churn or expansion opportunities. | A cloud-based tool that collects customer feedback through surveys and interactions, then uses analytics and AI to help businesses understand customer experiences and drive improvements. |
| integrations.count | 5 | 5 |
| integrations.list | `[{"name":"Salesforce"},{"name":"Magento"},{"name":"Microsoft Dynamics"},{"name":"NetSuite"},{"name":"Digital River"}]` | `[{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Intercom"},{"name":"Slack"},{"name":"Zapier"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"ios":true,"web":true,"android":true}` |
| pricing.model | commercial | commercial |
| security.gdpr | yes | yes |

## Capabilities (NPS Tools)

| Capability | CustomerGauge | Wootric |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Automated net promoter score calculation | - | - |
| Csat and ces customer effort score support | - | - |
| In app javascript survey triggering | - | - |
| Email signature and direct send embeds | - | - |
| SMS text message survey delivery | - | - |
| Automated recurring cadence throttling | - | - |
| Detractor alert routing workflows | - | - |
| Salesforce hubspot CRM sync | - | - |
| Zendesk intercom helpdesk sync | - | - |
| Slack ms teams alert sync | - | - |
| SOC2 type ii | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T17:38:42.331Z. "-" = undocumented, not absent.*