# CustomerGauge vs Survicate

**Leader by Vioscale score:** Survicate

| Attribute | CustomerGauge | Survicate |
|---|---|---|
| **Vioscale score** | 22.4 (3% (low)) | 49 (61% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A feedback collection and analytics platform built for B2B companies to track customer sentiment at the account level, identify revenue risks, and drive customer success decisions. Combines feedback, support data, and CRM information into dashboards that show customer health by revenue exposure and predict churn or expansion opportunities. | A feedback management platform that aggregates customer input from surveys, app reviews, support tickets, and recordings. It automatically categorizes feedback using AI, identifies key themes and trends, and enables teams to build custom dashboards and automate workflows based on insights. |
| integrations.count | 5 | 40 |
| integrations.list | `[{"name":"Salesforce"},{"name":"Magento"},{"name":"Microsoft Dynamics"},{"name":"NetSuite"},{"name":"Digital River"}]` | `[{"name":"ActiveCampaign"},{"name":"Google Analytics"},{"name":"Google Tag Manager"},{"name":"HubSpot"},{"name":"Salesforce"},{"name":"Slack"},{"name":"Zapier"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"PL","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | - | `{"type":"subscription","summary":"Freemium model with 10-day free trial; plan details not publicly available","currency":"USD","freeTier":true,"sourceUrl":"https://survicate.com/blog/pricing-research/","retrievedAt":"2026-08-19T16:05:37.744Z","freeTrialDays":10,"billingPeriods":["month","year"]}` |
| pricing.free_tier | - | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | - | low |
| pricing.transparent | - | no |
| reliability.status_page | - | yes |
| security.gdpr | yes | yes |
| security.hipaa | - | yes |
| security.iso27001 | - | yes |
| security.pci | - | yes |

## Capabilities (NPS Tools)

| Capability | CustomerGauge | Survicate |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Automated net promoter score calculation | - | - |
| Csat and ces customer effort score support | - | - |
| In app javascript survey triggering | - | - |
| Email signature and direct send embeds | - | - |
| SMS text message survey delivery | - | - |
| Automated recurring cadence throttling | - | - |
| Detractor alert routing workflows | - | - |
| Salesforce hubspot CRM sync | - | - |
| Zendesk intercom helpdesk sync | - | - |
| Slack ms teams alert sync | - | - |
| SOC2 type ii | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T16:58:17.454Z. "-" = undocumented, not absent.*