# CustomerGauge vs Retently

| Attribute | CustomerGauge | Retently |
|---|---|---|
| **Vioscale score** | 22.4 (3% (low)) | 8.5 (15% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A feedback collection and analytics platform built for B2B companies to track customer sentiment at the account level, identify revenue risks, and drive customer success decisions. Combines feedback, support data, and CRM information into dashboards that show customer health by revenue exposure and predict churn or expansion opportunities. | Collects customer satisfaction and effort scores across every customer touchpoint, then uses AI to analyze feedback at scale and automatically identify actions to protect revenue and loyalty. |
| integrations.count | 5 | 7 |
| integrations.list | `[{"name":"Salesforce"},{"name":"Magento"},{"name":"Microsoft Dynamics"},{"name":"NetSuite"},{"name":"Digital River"}]` | `[{"name":"Salesforce"},{"name":"Shopify"},{"name":"Gorgias"},{"name":"Klaviyo"},{"name":"Freshdesk"},{"name":"Claude"},{"name":"ChatGPT"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US","EU","AU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | - | `{"type":"subscription","plans":[{"free":false,"name":"Basic","contactSales":false},{"free":false,"name":"Pro","contactSales":false},{"free":false,"name":"Enterprise","features":["Salesforce 2-way integration","Custom integrations","API access","SAML 2.0 SSO","2FA enforcement","Role-based access control","Custom Data Processing Agreement","Named Customer Success Manager","White-label survey delivery","Data residency in EU, US, or Australia"],"description":"Custom contracts with region-specific data hosting and dedicated support","contactSales":true}],"freeTier":false,"sourceUrl":"https://www.retently.com/pricing/enterprise/","retrievedAt":"2026-08-19T17:44:45.721Z","freeTrialDays":7}` |
| pricing.free_tier | - | no |
| pricing.model | commercial | commercial |
| pricing.price_level | - | unknown |
| pricing.transparent | - | no |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |

## Capabilities (NPS Tools)

| Capability | CustomerGauge | Retently |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Automated net promoter score calculation | - | - |
| Csat and ces customer effort score support | - | - |
| In app javascript survey triggering | - | - |
| Email signature and direct send embeds | - | - |
| SMS text message survey delivery | - | - |
| Automated recurring cadence throttling | - | - |
| Detractor alert routing workflows | - | - |
| Salesforce hubspot CRM sync | - | - |
| Zendesk intercom helpdesk sync | - | - |
| Slack ms teams alert sync | - | - |
| SOC2 type ii | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T17:07:52.112Z. "-" = undocumented, not absent.*