# Custify vs Vitally

**Leader by Vioscale score:** Custify

| Attribute | Custify | Vitally |
|---|---|---|
| **Vioscale score** | 36 (47% (low)) | 29.7 (47% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A customer success management platform that helps teams track customer health, automate workflows, and manage relationships to reduce churn and improve retention. | Vitally is a platform that consolidates customer data and team workflows for customer success organizations, enabling team collaboration and providing automation capabilities. |
| integrations.count | 9 | 8 |
| integrations.list | `[{"name":"HubSpot"},{"name":"Salesforce"},{"name":"Zoho CRM"},{"name":"Zendesk Sell"},{"name":"Intercom"},{"name":"Pipedrive"},{"name":"Close CRM"},{"name":"Freshworks CRM"},{"name":"Segment.com"}]` | `[{"name":"Zapier"},{"name":"Salesforce"},{"name":"Zendesk"},{"name":"Gong"},{"name":"Jira"},{"name":"Google Calendar"},{"name":"Slack"},{"name":"Productboard"}]` |
| market.availability | `{"hqCountry":"RO","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"quote","sourceUrl":"https://www.custify.com/pricing","retrievedAt":"2026-08-19T23:34:08.662Z"}` | `{"type":"subscription","plans":[{"free":false,"name":"Tech-Touch","features":["All Vitally Core Features","Unlimited Automations","Unlimited Observer Seats","Single Sign-on","Full Integration Library","Unlimited Docs"],"description":"Designed for scaling with one-to-many and product-led growth customer success models","contactSales":true},{"free":false,"name":"Hybrid-Touch","summary":"Unlimited Full Seats","features":["All Vitally Core Features","Unlimited Automations","Unlimited Observer Seats","Single Sign-on","Full Integration Library","Unlimited Docs","Unlimited Full Seats"],"description":"Designed for scaling with any customer success model","contactSales":false},{"free":false,"name":"High-Touch","features":["All Vitally Core Features","Unlimited Automations","Unlimited Observer Seats","Single Sign-on","Full Integration Library","Unlimited Docs"],"description":"Designed for scaling with one-to-one customer success models","contactSales":false}],"currency":"USD","freeTier":false,"sourceUrl":"https://www.vitally.io/pricing","retrievedAt":"2026-08-18T21:38:09.046Z"}` |
| pricing.free_tier | - | no |
| pricing.model | quote | commercial |
| pricing.price_level | unknown | unknown |
| pricing.transparent | no | no |
| reliability.sla_pct | 99.95 | - |
| reliability.status_page | - | yes |
| security.gdpr | yes | yes |
| security.iso27001 | yes | - |
| security.soc2 | yes | yes |

## Capabilities (Customer Success)

| Capability | Custify | Vitally |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Multi dimensional customer health scoring | - | - |
| Automated workflow playbook orchestration | - | - |
| Qbr business review slide auto generation | - | - |
| Nps csat survey native collection | - | - |
| Product telemetry event ingestion | - | - |
| Revenue mrr expansion churn forecasting | - | - |
| Salesforce hubspot CRM sync | - | - |
| Zendesk intercom helpdesk sync | - | - |
| Segment amplitude telemetry sync | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T14:39:30.545Z. "-" = undocumented, not absent.*