# Crazy Egg vs OpenReplay

**Leader by Vioscale score:** OpenReplay

| Attribute | Crazy Egg | OpenReplay |
|---|---|---|
| **Vioscale score** | 52.7 (42% (low)) | 59.5 (55% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"hybrid":true,"on_prem":true,"self_hosted":true}` |
| description.long | A cloud-based analytics platform that captures website visitor behavior through heatmaps, session recordings, surveys, and A/B testing. It helps businesses understand how users interact with their sites and improve conversion rates. | A session recording and analytics platform that captures user interactions, network activity, errors, and performance metrics. Can be self-hosted on your own infrastructure or used as a managed cloud service, with full data control and no third-party data processors. |
| features.capabilities | - | `{"soc2_type_ii":true,"pricing_model":"freemium","user_session_video_recording_dvr":true,"javascript_console_error_recording":true,"rage_click_and_frustration_tracking":true}` |
| integrations.count | 7 | 18 |
| integrations.list | `[{"name":"Google Tag Manager"},{"name":"Shopify"},{"name":"WordPress"},{"name":"Drupal"},{"name":"Joomla"},{"name":"Magento"},{"name":"Wix"}]` | `[{"name":"Sentry"},{"name":"Datadog"},{"name":"Bugsnag"},{"name":"Jira"},{"name":"GitHub"},{"name":"Linear"},{"name":"Slack"},{"name":"CloudWatch"},{"name":"Stackdriver"},{"name":"Elastic"},{"name":"Apollo"},{"name":"Relay"},{"name":"Redux"},{"name":"Vuex"},{"name":"MobX"},{"name":"NgRx"},{"name":"Pinia"},{"name":"Zustand"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free plan, no credit card required","contactSales":false},{"free":false,"name":"Starter","summary":"$29/mo billed annually","features":["Unlimited website domains","Unlimited team members","Unlimited web analytics","Unlimited conversion tracking & funnel reports","Unlimited surveys & responses","AI analysis for heatmaps & recordings"],"commitment":"annual","components":[{"kind":"fixed","amount":29,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"pageviews":"5,000/mo","recordings":"50/mo","recording_storage":"6 months"}},{"free":false,"name":"Plus","summary":"$99/mo billed annually","features":["Unlimited A/B testing","Unlimited CTAs","Unlimited error tracking"],"commitment":"annual","components":[{"kind":"fixed","amount":99,"period":"month","currency":"USD"}],"description":"Most Popular","contactSales":false,"includedLimits":{"pageviews":"150,000/mo","recordings":"75/mo","recording_storage":"2 years"}},{"free":false,"name":"Pro","summary":"$249/mo billed annually","features":["Target A/B tests by device type, country, UTMs, conversions","Export heatmaps & recordings to AI"],"commitment":"annual","components":[{"kind":"fixed","amount":249,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"pageviews":"500,000/mo","recordings":"100/mo"}},{"free":false,"name":"Enterprise","summary":"$599/mo billed annually","features":["Target A/B tests by all available audience segments","SAML single sign-on (SSO)"],"commitment":"annual","components":[{"kind":"fixed","amount":599,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"pageviews":"1,000,000/mo","recordings":"200/mo"}}],"addOns":[{"name":"Additional heatmaps or recordings"},{"name":"AI-formatted exports and connectors"},{"name":"Personalization or audience targeting for A/B testing"}],"summary":"From $29/mo billed annually. 30-day free trial. No overages charged.","currency":"USD","freeTier":true,"sourceUrl":"https://www.crazyegg.com/pricing","retrievedAt":"2026-08-19T13:09:25.204Z","freeTrialDays":30,"startingPrice":{"amount":29,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Open-Source","summary":"Free, self-hosted","features":["Session Replay","Product Analytics","Self-hosted","Community support"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Self-managed open-source deployment","contactSales":false},{"free":true,"name":"Free","summary":"Free tier, up to 4TB storage","features":["Session Replay","Product Analytics","Automated backups"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Fully managed cloud-hosted plan with storage limits","contactSales":false,"includedLimits":{"storage":"4TB"}},{"free":false,"name":"Dedicated","summary":"$199/mo minimum, hourly billing at $0.276/hr","features":["Session Replay","Product Analytics","Unlimited users and recordings","Monitoring and alerts","SSO/SAML","Audit trail","Encryption in transit and at rest","SOC 2 Type II","Data residency (50 regions)","Automated backups"],"components":[{"kind":"fixed","amount":199,"period":"month","currency":"USD"},{"per":{"qty":1,"unit":"hour"},"kind":"metered","amount":0.276,"currency":"USD"}],"description":"Dedicated cloud infrastructure managed by OpenReplay","contactSales":false,"includedLimits":{"ram":"32GB","vcpu":"8","storage":"4TB"}},{"free":false,"name":"Enterprise","summary":"Custom pricing","features":["All Dedicated features","SAML/SCIM","Audit logging","Dedicated support","Custom volume pricing","Multi-year contracts"],"description":"Self-hosted enterprise deployment with dedicated support","contactSales":true}],"summary":"From $199/mo managed cloud. Free tier available. Open-source self-hosted option.","currency":"USD","freeTier":true,"sourceUrl":"https://openreplay.com/ar/pricing/","retrievedAt":"2026-08-25T12:09:31.988Z","freeTrialDays":7,"startingPrice":{"amount":199,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | mid | high |
| pricing.starting_price | `{"amount":29,"currency":"USD"}` | `{"amount":199,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.soc2 | - | yes |

## Capabilities (Heatmaps Analytics)

| Capability | Crazy Egg | OpenReplay |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Click and scroll heatmaps | - | - |
| User session video recording dvr | - | ✓ |
| Rage click and frustration tracking | - | ✓ |
| Form field abandonment analytics | - | - |
| Automated pii credit card masking | - | - |
| Javascript console error recording | - | ✓ |
| Google analytics adobe sync | - | - |
| Zendesk intercom helpdesk sync | - | - |
| Optimizely vwo ab testing sync | - | - |
| SOC2 type ii | - | ✓ |
| ISO 27001 | - | - |
| Pricing model | - | Freemium |

*Source: Vioscale. Generated 2026-09-01T17:00:09.381Z. "-" = undocumented, not absent.*