# Coveo vs Dashworks

**Leader by Vioscale score:** Dashworks

| Attribute | Coveo | Dashworks |
|---|---|---|
| **Vioscale score** | 57 (61% (medium)) | 72.3 (56% (medium)) |
| deployment.options | `{"cloud":true,"hybrid":true}` | `{"cloud":true,"self_hosted":true}` |
| description.long | A cloud-based search and discovery platform powered by machine learning and generative AI. It indexes content across business systems and surfaces relevant information to employees, customers, and agents through conversational experiences, improving self-service, case deflection, and product discovery. | Dashworks is an AI knowledge assistant that searches across your team's apps and documents in real-time to provide instant, verified answers without requiring data indexing. |
| features.capabilities | `{"faceting":"yes","query_dsl":"API / proprietary","deployment":"managed","geo_search":true,"distributed":"sharded","index_engine":"custom","licence_class":"proprietary","log_analytics":true,"multi_tenancy":true,"pricing_model":"tiered_cloud_consumption","vector_search":"hybrid_fusion","typo_tolerance":"built_in","deployment_model":"managed_cloud_saas","relevance_tuning":"ranking_rules","realtime_indexing":"near_real_time","generative_ai_answer_synthesis_rag":true,"bring_your_own_llm_byo_model_support":true,"hipaa_compliance_for_medical_records":true,"multi_lingual_semantic_understanding":true,"source_system_rbac_permissions_mirroring":true,"hybrid_dense_and_sparse_lexical_reranking":true,"admin_dashboard_for_search_analytics_and_gaps":true,"personalization_based_on_user_department_context":true,"pre_built_native_crawlers_for_100_plus_saas_apps":true}` | `{"soc2_type_ii":true,"pricing_model":"per_employee_seat","deployment_model":"hybrid","generative_ai_answer_synthesis_rag":true,"hipaa_compliance_for_medical_records":true,"multi_lingual_semantic_understanding":true,"source_system_rbac_permissions_mirroring":true,"admin_dashboard_for_search_analytics_and_gaps":true,"personalization_based_on_user_department_context":true}` |
| integrations.count | 100 | 7 |
| integrations.list | `[{"name":"Sitecore"},{"name":"Salesforce"},{"name":"SAP Commerce"},{"name":"SharePoint Online"},{"name":"Google Tag Manager"},{"name":"Snowflake"},{"name":"Confluence"},{"name":"Custom ML models"},{"name":"Sitemap"},{"name":"Web connectors"},{"name":"Qubit"},{"name":"ServiceNow"},{"name":"SAP Commerce Cloud"},{"name":"Adobe Experience Manager"},{"name":"Adobe Experience Cloud Exchange"},{"name":"Slack"},{"name":"Google Docs"},{"name":"Jira"},{"name":"On-premises connectors"},{"name":"Generic cloud connectors"}]` | `[{"name":"GitHub"},{"name":"Slack"},{"name":"Salesforce"},{"name":"Google Drive"},{"name":"Dropbox"},{"name":"Bing"},{"name":"DocuSign"}]` |
| market.availability | `{"hqCountry":"CA","primaryMarkets":["US","CA"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Pro+","summary":"Contact sales for pricing. 200K queries/month.","features":["Unified index","Sitecore connector + 2 cloud connectors","Multi-site architecture","Sitecore Hive UI integration","Rules engine","Model testing & configuration","Sandbox","Recommendations","Ranking editor in Sitecore","Sitecore xDB integration","5 indexing pipelines","10 query pipelines","Synonym detection","Query correction","Typo tolerance","Fuzzy search","Geolocation search","Multilingual search","Result ranking","A/B testing","Group & campaign management","Query suggestions","Automatic re-ranking","Dynamic faceting","Facet re-ranking","Facet auto-selection","Natural language processing","Pre-configured dashboards","Custom data explorers","Data export","Sitecore xConnect data sharing","Permission filters","Sitecore Launchpad integration","10 administrator users","Single sign-on","API access","Client libraries & SDK","3-month updates acceptance","99.9% uptime SLA","5 authorized contacts"],"commitment":"annual","description":"Site search engine designed to work right inside Sitecore.","contactSales":true,"includedLimits":{"queries_per_month":"200K","upgrades_available":"True"}},{"free":false,"name":"Enterprise+","summary":"Contact sales for volume-based pricing. 300K+ queries/month.","features":["Unified index","Sitecore connector + all cloud connectors","Multi-site architecture","Sitecore Hive UI integration","Rules engine","Deep learning for advanced search","Sandbox","Recommendations","Ranking editor in Sitecore","Sitecore xDB integration","Unlimited indexing pipelines","Unlimited query pipelines","Synonym detection","Query correction","Typo tolerance","Fuzzy search","Geolocation search","Multilingual search","Result ranking","Advanced ranking rules","A/B testing","Group & campaign management","Model configurability (advanced)","Model testing","Query suggestions","Automatic re-ranking","Dynamic faceting","Facet re-ranking","Facet auto-selection","Natural language processing","Question answering","Pre-configured dashboards","Custom data explorers","Data export","Sitecore xConnect data sharing","Snowflake reader account","Permission filters","Sitecore Launchpad integration","50 administrator users","Custom SSO"],"commitment":"annual","description":"Search and recommendations with Sitecore xDB personalization and volume-based pricing.","contactSales":true,"includedLimits":{"queries_per_month":"300K+","upgrades_available":"True"}}],"addOns":[{"name":"Data replication"},{"name":"HIPAA cloud"},{"name":"On-premises connectors"},{"name":"Ecommerce Extension"}],"summary":"Contact sales for pricing. Annual contracts, available in multiple currencies (CAD, EUR, GBP, AUD). 3-year contract terms standard.","currency":"USD","freeTier":false,"sourceUrl":"https://www.coveo.com/en/pricing/sitecore-integration","retrievedAt":"2026-08-14T08:35:06.103Z","billingPeriods":["year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Team","summary":"$10/user/mo billed annually, $12/user/mo monthly","features":["Unlimited usage","Core integrations","File uploads","Slackbot","Workflows","Browser extension","Shared topics"],"components":[{"kind":"per_unit","unit":"seat","amount":12,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"seat","amount":10,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Business","summary":"$15/user/mo, minimum 10 seats","features":["Everything in Team Plan","Custom bots","Choose between top LLMs","Org-wide integrations","AI customization","Multiple accounts for integrations","Priority support"],"minSeats":10,"components":[{"kind":"per_unit","unit":"seat","amount":15,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing","features":["Everything in Business Plan","SSO and SCIM","API Access Add-On","Custom data retention","Analytics and insights","HRIS integrations","Prioritized new integration requests"],"contactSales":true}],"addOns":[{"name":"API Access"}],"summary":"From $10/user/mo billed annually. 14-day free trial, no credit card required.","currency":"USD","freeTier":false,"sourceUrl":"https://www.dashworks.ai/pricing","retrievedAt":"2026-08-25T21:40:38.415Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":10,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | no | no |
| pricing.model | quote | commercial |
| pricing.price_level | unknown | low |
| pricing.starting_price | - | `{"amount":10,"currency":"USD"}` |
| pricing.transparent | no | yes |
| reliability.sla_pct | 99.99 | - |
| reliability.status_page | yes | - |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.iso27001 | yes | yes |
| security.soc2 | - | yes |

## Capabilities (AI Enterprise Search)

| Capability | Coveo | Dashworks |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Managed cloud saas | Hybrid |
| Source system RBAC permissions mirroring | ✓ | ✓ |
| Generative AI answer synthesis rag | ✓ | ✓ |
| Hybrid dense and sparse lexical reranking | ✓ | - |
| Pre built native crawlers for 100 plus saas apps | ✓ | - |
| Multi lingual semantic understanding | ✓ | ✓ |
| Personalization based on user department context | ✓ | ✓ |
| Optical character recognition OCR for pdfs | - | - |
| Admin dashboard for search analytics and gaps | ✓ | ✓ |
| Bring your own LLM byo model support | ✓ | - |
| SOC2 type ii | - | ✓ |
| HIPAA compliance for medical records | ✓ | ✓ |
| Pricing model | Tiered cloud consumption | Per employee seat |

*Source: Vioscale. Generated 2026-09-01T16:46:00.940Z. "-" = undocumented, not absent.*