# Courier vs Plivo

**Leader by Vioscale score:** Plivo

| Attribute | Courier | Plivo |
|---|---|---|
| **Vioscale score** | 64 (72% (medium)) | 79 (73% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A messaging platform that orchestrates customer notifications across email, SMS, push, chat, and other channels through APIs, visual design tools, and automated journeys. | A cloud telephony and contact center platform that enables businesses to deploy AI agents and handle customer interactions across voice calls, SMS, WhatsApp, email, and chat through programmable APIs and a unified agent interface. |
| features.capabilities | `{"rcs":false,"sms":true,"chat":true,"email":true,"video":false,"voice":false,"two_way":false,"whatsapp":false,"verify_otp":false,"global_coverage":"global","deliverability_tools":true,"usage_pricing_transparent":false}` | `{"rcs":true,"sms":true,"chat":true,"email":true,"voice":true,"two_way":true,"whatsapp":true,"global_coverage":"global","usage_pricing_transparent":true}` |
| integrations.count | 4 | 9 |
| integrations.list | `[{"name":"Amply"},{"name":"AWS SES"},{"name":"Postmark"},{"name":"Mailgun"}]` | `[{"name":"LiveKit"},{"name":"Pipecat"},{"name":"OpenAI"},{"name":"Google Gemini"},{"name":"Deepgram"},{"name":"Cartesia"},{"name":"ElevenLabs"},{"name":"Vapi"},{"name":"OpenAI Realtime"}]` |
| market.availability | - | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"web":true}` |
| pricing | `{"type":"usage","plans":[{"free":true,"name":"Developer","summary":"Free, 10,000 sends/month","features":["10,000 sends per month","Journeys & broadcasts","MCP server, CLI, & SDKs","SSO via Google, Github","Email support"],"description":"For developers building with Courier","contactSales":false,"includedLimits":{"sends":"10,000/month"}},{"free":false,"name":"Business","summary":"$0.005 per send","features":["All Developer features","Pay-as-you-go pricing","AI Translations","AI Agent node","Email & chat support"],"components":[{"per":{"qty":1,"unit":"send"},"kind":"metered","amount":0.005,"currency":"USD"}],"description":"Pay-as-you-grow usage pricing","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing with volume discounts","features":["All Business features","Volume pricing","Dedicated Slack channel","Observability integrations","Role-based access control","Enterprise SLA","EU Data Residency"],"description":"For high-volume deployments","contactSales":true}],"summary":"Free tier with 10,000 sends/month, then $0.005 per send. No per-seat or channel fees.","currency":"USD","freeTier":true,"sourceUrl":"https://www.courier.com","retrievedAt":"2026-08-03T14:25:03.299Z","startingPrice":{"amount":0.005,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"usage","plans":[{"free":false,"name":"Voice API","summary":"From $0.0028/minute","features":["Make and receive calls","Browser SDK support","SIP trunking"],"components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.0028,"currency":"USD"}],"contactSales":false},{"free":false,"name":"AI Agents","summary":"$0.04/minute all-inclusive","features":["Conversational voice agents","No-code agent builder"],"components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.04,"currency":"USD"}],"contactSales":false},{"free":false,"name":"Plivo CX","summary":"$228/year","features":["Omnichannel analytics","Sentiment analysis","Unified agent desktop","AI-powered insights"],"commitment":"annual","components":[{"kind":"fixed","amount":228,"period":"year","currency":"USD"}],"contactSales":false}],"summary":"Usage-based pricing from $0.0028/min for voice and $0.04/min for AI agents. Plivo CX at $228/year. Free tier includes $10 credits.","currency":"USD","freeTier":true,"sourceUrl":"https://www.plivo.com/blog/best-customer-analytics-tools-reviews-pricing/","retrievedAt":"2026-08-14T13:40:40.816Z","startingPrice":{"amount":0.0028,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | low |
| pricing.transparent | yes | yes |
| reliability.sla_pct | - | 99.99 |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.pci | yes | - |
| security.soc2 | yes | yes |

## Capabilities (Communication APIs)

| Capability | Courier | Plivo |
|---|:--:|:--:|
| **Channels** |  |  |
| SMS | ✓ | ✓ |
| Voice | ✗ | ✓ |
| WhatsApp | ✗ | ✓ |
| RCS | ✗ | ✓ |
| Transactional email | ✓ | ✓ |
| Video / real-time | ✗ | - |
| In-app chat | ✓ | ✓ |
| Verify / OTP / 2FA | ✗ | - |
| **Messaging** |  |  |
| Two-way messaging | ✗ | ✓ |
| **Reach** |  |  |
| Geographic coverage | Global | Global |
| **Delivery** |  |  |
| Email deliverability tools | ✓ | - |
| **Commercial** |  |  |
| Published per-unit pricing | ✗ | ✓ |

*Source: Vioscale. Generated 2026-09-01T17:14:03.747Z. "-" = undocumented, not absent.*