# Courier vs Infobip

**Leader by Vioscale score:** Infobip

| Attribute | Courier | Infobip |
|---|---|---|
| **Vioscale score** | 64 (72% (medium)) | 81.4 (48% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A messaging platform that orchestrates customer notifications across email, SMS, push, chat, and other channels through APIs, visual design tools, and automated journeys. | Infobip is an omnichannel cloud communications platform enabling businesses to send messages via SMS, email, voice, WhatsApp, Viber, and other digital channels. It offers global message delivery with high reliability, advanced routing, and tools for building automated customer conversations. |
| features.capabilities | `{"rcs":false,"sms":true,"chat":true,"email":true,"video":false,"voice":false,"two_way":false,"whatsapp":false,"verify_otp":false,"global_coverage":"global","deliverability_tools":true,"usage_pricing_transparent":false}` | `{"rcs":true,"sms":true,"chat":true,"email":true,"video":true,"voice":true,"two_way":true,"whatsapp":true,"verify_otp":true,"global_coverage":"global","deliverability_tools":true,"usage_pricing_transparent":true}` |
| integrations.count | 4 | 30 |
| integrations.list | `[{"name":"Amply"},{"name":"AWS SES"},{"name":"Postmark"},{"name":"Mailgun"}]` | `[{"name":"SMS"},{"name":"Email"},{"name":"Voice"},{"name":"MMS"},{"name":"WhatsApp"},{"name":"RCS"},{"name":"Messenger"},{"name":"Viber"},{"name":"Instagram"},{"name":"Google Business Messages"},{"name":"Apple Messages for Business"},{"name":"LINE"},{"name":"Zalo"}]` |
| market.availability | - | `{"hqCountry":"GB","primaryMarkets":["US","CA","GB"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"usage","plans":[{"free":true,"name":"Developer","summary":"Free, 10,000 sends/month","features":["10,000 sends per month","Journeys & broadcasts","MCP server, CLI, & SDKs","SSO via Google, Github","Email support"],"description":"For developers building with Courier","contactSales":false,"includedLimits":{"sends":"10,000/month"}},{"free":false,"name":"Business","summary":"$0.005 per send","features":["All Developer features","Pay-as-you-go pricing","AI Translations","AI Agent node","Email & chat support"],"components":[{"per":{"qty":1,"unit":"send"},"kind":"metered","amount":0.005,"currency":"USD"}],"description":"Pay-as-you-grow usage pricing","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing with volume discounts","features":["All Business features","Volume pricing","Dedicated Slack channel","Observability integrations","Role-based access control","Enterprise SLA","EU Data Residency"],"description":"For high-volume deployments","contactSales":true}],"summary":"Free tier with 10,000 sends/month, then $0.005 per send. No per-seat or channel fees.","currency":"USD","freeTier":true,"sourceUrl":"https://www.courier.com","retrievedAt":"2026-08-03T14:25:03.299Z","startingPrice":{"amount":0.005,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"usage","plans":[{"free":false,"name":"SMS","features":["Flexible pricing by destination country","98% open rate","Global delivery","Fraud protection"],"description":"Pay-per-message SMS delivery with flexible pricing by destination","contactSales":false},{"free":false,"name":"Email","features":["99.4% deliverability rate","120k emails per minute processing","2 second average delivery"],"description":"Flat-rate email messaging worldwide","contactSales":false},{"free":false,"name":"WhatsApp","features":["Utility messages","Authentication/OTP","Marketing messages","Free-form customer responses"],"description":"Per-message WhatsApp platform messaging with category-based pricing","contactSales":false},{"free":false,"name":"Viber","features":["Promotional, transactional, OTP, and conversational messages","Minimum commitment €115 (standard) or €175 (select countries)"],"components":[{"kind":"fixed","amount":115,"period":"month","currency":"EUR"}],"description":"Per-message Viber messaging with monthly sender/service ID commitment","contactSales":false},{"free":false,"name":"Voice","features":["Inbound call handling","IVR automation","95% global coverage","70+ direct operator connections"],"description":"Inbound and outbound voice call routing","contactSales":false}],"summary":"Usage-based pricing with per-message SMS/WhatsApp, flat-rate email, and per-minute voice. Viber has €115-€175 monthly minimum. Prices vary by destination country.","currency":"EUR","freeTier":true,"sourceUrl":"https://www.infobip.com/pricing","retrievedAt":"2026-08-14T12:10:23.598Z","startingPrice":{"amount":115,"period":"month","currency":"EUR"},"billingPeriods":["month"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | high |
| pricing.transparent | yes | yes |
| reliability.sla_pct | - | 99.9 |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.pci | yes | - |
| security.soc2 | yes | - |

## Capabilities (Communication APIs)

| Capability | Courier | Infobip |
|---|:--:|:--:|
| **Channels** |  |  |
| SMS | ✓ | ✓ |
| Voice | ✗ | ✓ |
| WhatsApp | ✗ | ✓ |
| RCS | ✗ | ✓ |
| Transactional email | ✓ | ✓ |
| Video / real-time | ✗ | ✓ |
| In-app chat | ✓ | ✓ |
| Verify / OTP / 2FA | ✗ | ✓ |
| **Messaging** |  |  |
| Two-way messaging | ✗ | ✓ |
| **Reach** |  |  |
| Geographic coverage | Global | Global |
| **Delivery** |  |  |
| Email deliverability tools | ✓ | ✓ |
| **Commercial** |  |  |
| Published per-unit pricing | ✗ | ✓ |

*Source: Vioscale. Generated 2026-09-01T15:09:29.887Z. "-" = undocumented, not absent.*