# Commusoft vs ServiceTitan

**Leader by Vioscale score:** ServiceTitan

| Attribute | Commusoft | ServiceTitan |
|---|---|---|
| **Vioscale score** | 31.4 (47% (low)) | 43.1 (45% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Integrated field service management platform for commercial contractors, combining job scheduling, dispatch, mobile field execution, invoicing, and customer communication in a single system. | Software that enables trade service businesses to manage work orders, generate proposals and quotes, optimize project profitability, handle accounting and billing, and integrate with supplier and business management tools. |
| features.capabilities | `{"pci":true,"soc2":false,"quoting":true,"inventory":true,"trade_focus":"general","work_orders":true,"gps_tracking":true,"pricing_model":"per_user","dispatch_board":true,"mobile_offline":true,"target_segment":"smb","self_scheduling":true,"invoicing_payments":true,"accounting_integration":true}` | `{"quoting":true,"inventory":true,"trade_focus":"general","work_orders":true,"dispatch_board":true,"target_segment":"smb","invoicing_payments":true}` |
| integrations.count | 3 | 70 |
| integrations.list | `[{"name":"accounting software"},{"name":"payments"},{"name":"communication tools"}]` | `[{"name":"ABC Supply Co."},{"name":"ServiceChannel"},{"name":"XOi"},{"name":"Viewpoint Spectrum"},{"name":"Sage"},{"name":"Ferguson"}]` |
| market.availability | `{"hqCountry":"GB","primaryMarkets":["US","GB"],"availabilityScope":"global","availableCountries":["US","GB"],"notAvailableCountries":[]}` | - |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Contracted License","commitment":"annual","description":"12-month contract period with locked-in pricing, renews annually","contactSales":true},{"free":false,"name":"Monthly Rolling License","commitment":"monthly","description":"Added on top of contracted plan, can be added and removed as required","contactSales":true},{"free":false,"name":"Daily License","description":"Billed monthly based on days used, ideal for subcontractors","contactSales":true}],"addOns":[{"name":"Fleet+"},{"name":"Sales+"},{"name":"AI:den+"},{"name":"Analytics+"}],"freeTier":false,"sourceUrl":"https://www.commusoft.com/en-us/plans/","retrievedAt":"2026-08-13T16:50:53.488Z","billingPeriods":["month","year"]}` | `{"type":"quote","sourceUrl":"https://www.servicetitan.com","retrievedAt":"2026-08-03T09:24:04.949Z"}` |
| pricing.free_tier | no | - |
| pricing.model | quote | commercial |
| pricing.price_level | unknown | unknown |
| pricing.transparent | no | no |
| reliability.status_page | yes | yes |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | - |
| security.iso27001 | - | yes |
| security.pci | yes | yes |
| security.soc2 | - | yes |

## Capabilities (Field Service Management Software)

| Capability | Commusoft | ServiceTitan |
|---|:--:|:--:|
| **Core** |  |  |
| Trade focus | General / multi-trade | General / multi-trade |
| **Platform** |  |  |
| Mobile app with offline mode | ✓ | - |
| Dispatch / scheduling board | ✓ | ✓ |
| Work-order management | ✓ | ✓ |
| **Quote-to-cash** |  |  |
| Quoting / estimates | ✓ | ✓ |
| Invoicing + in-field payments | ✓ | ✓ |
| **Operations** |  |  |
| GPS / fleet tracking | ✓ | - |
| Inventory / parts management | ✓ | ✓ |
| **Engagement** |  |  |
| Customer self-scheduling (online booking) | ✓ | - |
| **Integrations** |  |  |
| Accounting integration (QuickBooks / Xero) | ✓ | - |
| **Compliance** |  |  |
| PCI DSS compliant (payments) | ✓ | - |
| SOC 2 Type II | ✗ | - |
| **Pricing** |  |  |
| Pricing model | Per user | - |
| **Market** |  |  |
| Target segment | SMB / growing contractor | SMB / growing contractor |

*Source: Vioscale. Generated 2026-09-01T17:06:42.524Z. "-" = undocumented, not absent.*