# commercetools vs Shopify Plus

**Leader by Vioscale score:** commercetools

| Attribute | commercetools | Shopify Plus |
|---|---|---|
| **Vioscale score** | 54.8 (59% (medium)) | 37.6 (60% (medium)) |
| deployment.options | `{"cloud":true,"hybrid":true}` | `{"cloud":true,"hybrid":true,"self_hosted":true}` |
| description.long | A composable, API-first commerce infrastructure used by 600+ global enterprises to manage B2C, B2B, and omnichannel commerce at scale. Emphasizes headless architecture, real-time operations, modular components, and intelligent automation without GMV-based fees. | A scalable enterprise commerce platform enabling B2C, B2B, and retail operations from a single backend. Combines full-stack and headless deployment options with extensive API customization and dedicated technical support. |
| features.capabilities | `{"headless":true,"free_tier":false,"open_source":false,"b2b_features":true,"soc2_type_ii":true,"platform_type":"hosted_saas","pricing_model":"enterprise_annual_contract","self_hostable":false,"payments_model":"both","pci_compliance":false,"pos_omnichannel":true,"deployment_model":"headless_middleware_api","transaction_fees":false,"extension_ecosystem":"ISV partner network with Solution Hub offering ready-to-go integrations, acceler","multi_currency_language":true,"endless_aisle_in_store_digital_ordering":true,"ship_from_store_sfs_fulfillment_routing":true,"headless_composable_architecture_support":true,"real_time_multi_location_inventory_visibility":true}` | `{"soc2_type_ii":false,"pricing_model":"enterprise_annual_contract","deployment_model":"headless_middleware_api","headless_composable_architecture_support":true,"single_view_of_customer_unified_loyalty_crm":true,"real_time_multi_location_inventory_visibility":true}` |
| integrations.count | 9 | 13,000 |
| integrations.list | `[{"name":"TrustElevate"},{"name":"Krish Multi Vendor Marketplace"},{"name":"Google Cloud Marketplace"},{"name":"AWS Marketplace"},{"name":"Payment Service Providers (PSPs)"},{"name":"Franka Emika"},{"name":"PSPs (Adyen, Stripe, Square, etc.)"},{"name":"Shipping & Tax providers"},{"name":"PIMs (Product Information Management)"},{"name":"Search & Personalization platforms"}]` | - |
| market.availability | `{"hqCountry":"DE","primaryMarkets":["US","GB","DE"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"web":true}` | `{"web":true}` |
| pricing | `{"type":"quote","plans":[{"free":false,"name":"Premium","summary":"Contact sales for custom pricing","features":["Premium Support with enhanced SLA and priority support","Audit Log Premium for tracking changes","Advanced B2B APIs with Business Units and role-based permissions","Performance testing add-on","HIPAA compliance add-on"],"contactSales":true}],"addOns":[{"name":"Premium Support"},{"name":"Audit Log Premium"},{"name":"Advanced B2B APIs"},{"name":"Additional regions and connectors"},{"name":"Performance testing"},{"name":"HIPAA compliance"}],"summary":"Order-based pricing model. Contact sales for quote.","currency":"USD","freeTier":false,"sourceUrl":"https://commercetools.com/pricing","retrievedAt":"2026-08-14T13:39:25.993Z"}` | `{"type":"quote","plans":[{"free":false,"name":"Shopify Plus","contactSales":true}],"summary":"Custom enterprise pricing","freeTier":false,"sourceUrl":"https://www.shopify.com/legal/shopify-plus-pricing-definitions","retrievedAt":"2026-08-24T10:19:49.048Z","freeTrialDays":3}` |
| pricing.free_tier | no | no |
| pricing.model | quote | quote |
| pricing.price_level | unknown | unknown |
| pricing.transparent | no | no |
| reliability.sla_pct | 99.99 | 99.9 |
| reliability.status_page | yes | - |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.pci | - | yes |
| security.soc2 | yes | - |

## Capabilities (Omnichannel Commerce)

| Capability | commercetools | Shopify Plus |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Headless middleware API | Headless middleware API |
| Bopis buy online pickup in store | - | - |
| Boris buy online return in store | - | - |
| Endless aisle in store digital ordering | ✓ | - |
| Store associate mobile clienteling app | - | - |
| Ship from store sfs fulfillment routing | ✓ | - |
| Single view of customer unified loyalty CRM | - | ✓ |
| Headless composable architecture support | ✓ | ✓ |
| Real time multi location inventory visibility | ✓ | ✓ |
| Mobile wallet and contactless rfid checkout | - | - |
| SOC2 type ii | ✓ | ✗ |
| ISO 27001 | - | - |
| Pricing model | Enterprise annual contract | Enterprise annual contract |

*Source: Vioscale. Generated 2026-09-01T15:02:10.213Z. "-" = undocumented, not absent.*