# Cognigy vs Helpshift

| Attribute | Cognigy | Helpshift |
|---|---|---|
| **Vioscale score** | 18.9 (13% (low)) | 9 (15% (low)) |
| deployment.options | `{"cloud":true,"self_hosted":true}` | `{"cloud":true}` |
| description.long | Enterprise platform for deploying conversational AI agents to automate customer service interactions at scale across voice, chat, and messaging channels. | Helpshift is a unified platform for game studios providing in-game player support, engagement, community management, and content moderation. It combines AI automation, chatbots, and human support agents to handle player communications and ensure safer communities across multiple gaming platforms. |
| integrations.count | 7 | 8 |
| integrations.list | `[{"name":"WhatsApp"},{"name":"Facebook"},{"name":"iMessage"},{"name":"SMS"},{"name":"Azure"},{"name":"AWS"},{"name":"WebRTC"}]` | `[{"name":"Zendesk"},{"name":"Amazon Connect"},{"name":"Discord"},{"name":"Unity"},{"name":"Unreal Engine"},{"name":"Cocos"},{"name":"Xamarin"},{"name":"React Native"}]` |
| market.availability | `{"hqCountry":"DE","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"web":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | - | `{"type":"quote","summary":"Custom pricing based on interaction volume, solutions activated, capabilities used, and geographic coverage","sourceUrl":"https://www.helpshift.com/pricing/","retrievedAt":"2026-08-18T12:47:59.203Z"}` |
| pricing.model | commercial | quote |
| pricing.price_level | - | unknown |
| pricing.transparent | - | no |
| security.gdpr | - | yes |
| security.pci | yes | - |

## Capabilities (Chatbots Support)

| Capability | Cognigy | Helpshift |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Rigid decision tree flow builder | - | - |
| Generative AI LLM answers | - | - |
| Hallucination guardrails and grounding controls | - | - |
| Knowledge base scraping ingestion | - | - |
| Seamless human agent escalation handoff | - | - |
| Transactional API actions in chat | - | - |
| Omnichannel whatsapp SMS deployment | - | - |
| Multilingual real time translation | - | - |
| Zendesk salesforce help desk integration | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T15:08:58.029Z. "-" = undocumented, not absent.*