# Cognigy vs Fin by Intercom

**Leader by Vioscale score:** Fin by Intercom

| Attribute | Cognigy | Fin by Intercom |
|---|---|---|
| **Vioscale score** | 18.9 (13% (low)) | 74.3 (76% (high)) |
| deployment.options | `{"cloud":true,"self_hosted":true}` | `{"cloud":true}` |
| description.long | Enterprise platform for deploying conversational AI agents to automate customer service interactions at scale across voice, chat, and messaging channels. | Intercom is a support platform that integrates an AI agent (Fin) natively with human support tools, enabling teams to handle customer inquiries through email, chat, phone, WhatsApp, and social media from a single inbox. The AI agent automatically resolves issues, with complex cases handed off to human agents with full context. |
| features.capabilities | - | `{"iso_27001":true,"soc2_type_ii":true,"pricing_model":"tiered_subscription","deployment_model":"native_helpdesk_platform_feature","generative_ai_llm_answers":true,"knowledge_base_scraping_ingestion":true,"transactional_api_actions_in_chat":true,"multilingual_real_time_translation":true,"omnichannel_whatsapp_sms_deployment":true,"gdpr_and_ccpa_customer_data_compliance":true,"omnichannel_deployment_web_whatsapp_sms":true,"seamless_human_agent_escalation_handoff":true,"dynamic_rag_from_help_center_and_past_tickets":true,"automated_ticket_tagging_and_sentiment_routing":true,"hallucination_guardrails_and_grounding_controls":true,"live_agent_handoff_with_full_conversation_context":true,"multi_language_auto_translation_without_new_models":true}` |
| integrations.count | 7 | 350 |
| integrations.list | `[{"name":"WhatsApp"},{"name":"Facebook"},{"name":"iMessage"},{"name":"SMS"},{"name":"Azure"},{"name":"AWS"},{"name":"WebRTC"}]` | `[{"name":"Intercom Helpdesk"},{"name":"Salesforce Service Cloud"},{"name":"HubSpot Service Hub"},{"name":"Freshdesk"},{"name":"Freshchat"},{"name":"Slack"},{"name":"Jira"},{"name":"Discord"},{"name":"Salesforce"},{"name":"Stripe"}]` |
| market.availability | `{"hqCountry":"DE","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"IE","primaryMarkets":["US","GB"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"web":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | - | `{"type":"hybrid","plans":[{"free":false,"name":"Essential","summary":"$29/seat/month","features":["Fin AI Agent","Shared inbox and ticketing","Public help center","Unlimited live chat, support email, in-app chats, banners, tooltips"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":29,"period":"month","currency":"USD"}],"description":"For individuals, startups, and small businesses","contactSales":false},{"free":false,"name":"Advanced","summary":"$85/seat/month plus 20 free Lite seats","features":["Multiple team inboxes","Workflows automation builder","Private and multilingual help center","20 free Lite seats","Unlimited live chat, support email, in-app chats, banners, tooltips"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":85,"period":"month","currency":"USD"}],"description":"For growing support teams","contactSales":false,"includedLimits":{"lite_seats":"20 free"}},{"free":false,"name":"Expert","summary":"$132/seat/month plus 50 free Lite seats","features":["Multiple team inboxes","Workflows automation builder","Private and multilingual help center","50 free Lite seats","SSO and identity management","HIPAA support","Service level agreements (SLAs)","Multibrand messenger/help center","Unlimited live chat, support email, in-app chats, banners, tooltips"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":132,"period":"month","currency":"USD"}],"description":"For large support teams requiring collaboration, security, and multibrand features","contactSales":false,"includedLimits":{"lite_seats":"50 free"}}],"addOns":[{"name":"Copilot & AI Auto-translation","components":[{"kind":"per_unit","unit":"agent","amount":29,"period":"month","currency":"USD"}]},{"name":"Fin Pro","components":[{"kind":"fixed","amount":99,"period":"month","currency":"USD"}]},{"name":"Proactive Support Plus"},{"name":"Fin AI Agent (standalone, per outcome)","components":[{"per":{"qty":1,"unit":"resolved_conversation"},"kind":"metered","amount":0.99,"currency":"USD"}]}],"summary":"From $29/seat/month (Essential plan). Fin AI Agent usage at $0.99 per resolved conversation plus tiered subscription. Free trial for 14 days; free Lite seats included on higher plans.","currency":"USD","freeTier":true,"sourceUrl":"https://www.intercom.com/pricing","retrievedAt":"2026-08-21T12:46:01.068Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":29,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | - | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | - | mid |
| pricing.starting_price | - | `{"amount":29,"currency":"USD"}` |
| pricing.transparent | - | yes |
| reliability.sla_pct | - | 99.8 |
| security.gdpr | - | yes |
| security.hipaa | - | yes |
| security.iso27001 | - | yes |
| security.pci | yes | - |
| security.soc2 | - | yes |

## Capabilities (Chatbots Support)

| Capability | Cognigy | Fin by Intercom |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Rigid decision tree flow builder | - | - |
| Generative AI LLM answers | - | ✓ |
| Hallucination guardrails and grounding controls | - | ✓ |
| Knowledge base scraping ingestion | - | ✓ |
| Seamless human agent escalation handoff | - | ✓ |
| Transactional API actions in chat | - | ✓ |
| Omnichannel whatsapp SMS deployment | - | ✓ |
| Multilingual real time translation | - | ✓ |
| Zendesk salesforce help desk integration | - | - |
| SOC2 type ii | - | ✓ |
| ISO 27001 | - | ✓ |
| Pricing model | - | Tiered subscription |

*Source: Vioscale. Generated 2026-09-01T15:09:11.392Z. "-" = undocumented, not absent.*