# Close vs Twenty

**Leader by Vioscale score:** Close

| Attribute | Close | Twenty |
|---|---|---|
| **Vioscale score** | 70.8 (75% (high)) | 61.7 (75% (high)) |
| activity.commits_last_30d | - | 100 |
| adoption.dependent_repos | - | 0 |
| adoption.github_stars | - | 55,585 |
| content.faq | `[{"answer":"Close is a sales CRM platform that integrates multiple communication and sales management tools into a single system. It's designed for sales teams of any size, from solo operators to larger organizations, combining contact management, pipeline tracking, and reporting capabilities.","source":"https://close.com","question":"What is Close and who is it designed for?","confidence":0.95},{"answer":"Close enables sales teams to communicate with prospects and customers through multiple channels including phone calling, email messaging, and SMS text messages. All these communication methods are integrated directly within the CRM, allowing teams to manage all interactions from a single interface.","source":"https://close.com","question":"What communication channels does Close support?","confidence":0.95},{"answer":"Close uses a per-user subscription model with flexible billing available on monthly or annual terms. The pricing is designed to be cost-effective for small teams and solo operators, with plans scaling based on team size and feature requirements.","source":"https://close.com","question":"How is Close priced?","confidence":0.92},{"answer":"Close offers a free tier for basic usage and a 30-day free trial for new users to explore the platform's full capabilities before committing to a paid plan.","source":"https://close.com","question":"Does Close offer a free tier or trial?","confidence":0.95},{"answer":"Close integrates with over 100 applications including popular tools like Slack, ChatGPT, Claude, WhatsApp, and Salesforce. This allows teams to connect their existing workflow and data systems to streamline operations.","source":"https://close.com","question":"What integrations does Close support?","confidence":0.95},{"answer":"Close combines contact and company management, email and SMS communication tools, and sales pipeline tracking within one platform. It also includes workflow automation to streamline repetitive tasks, performance dashboards with reporting and sales forecasting, API access for custom integrations, and support for custom fields tailored to your business needs.","source":"https://close.com","question":"What are Close's main capabilities?","confidence":0.95},{"answer":"Close includes an AI sales assistant called Chloe that automates certain sales tasks and activities. The assistant is integrated directly within the platform to help streamline team workflows and boost productivity.","source":"https://close.com","question":"Does Close include an AI sales assistant?","confidence":0.9},{"answer":"Close is a web-based platform accessible through standard web browsers, eliminating the need for desktop software installation. This allows sales teams to work from anywhere with an internet connection.","source":"https://close.com","question":"How does Close deploy—is it web-based or desktop software?","confidence":0.9}]` | - |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"self_hosted":true}` |
| description.long | A cloud-based sales CRM combining built-in calling, email, and SMS with workflow automation and an embedded AI sales agent that proactively calls leads, qualifies prospects, and automates follow-ups. | Twenty is an open-source CRM that technical teams can customize and extend with AI agents and applications. It provides the foundational building blocks to create enterprise-grade sales systems that adapt to unique business requirements. |
| features.capabilities | `{"api_access":true,"mobile_app":true,"custom_fields":true,"email_integration":true,"contact_management":true,"pipeline_management":true,"workflow_automation":true,"reporting_dashboards":true}` | `{"api_access":true,"mobile_app":false,"forecasting":false,"lead_scoring":false,"custom_fields":true,"email_integration":true,"contact_management":true,"pipeline_management":true,"workflow_automation":true,"marketing_automation":false,"reporting_dashboards":true}` |
| integrations.count | 100 | 6 |
| integrations.list | `[{"name":"Fivetran"},{"name":"Zapier"},{"name":"Zoom"}]` | `[{"name":"Slack"},{"name":"Cal.com"},{"name":"Fireflies"},{"name":"Recall.ai"},{"name":"Gladia"},{"name":"Microsoft Graph"}]` |
| language.primary | - | TypeScript |
| market.availability | `{"primaryMarkets":["US","CA"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Solo","summary":"$9/user/mo (annual) or $19/user/mo (monthly)","features":["Limited to 1 user","Up to 10k leads","500 AI credits per month","Chloe AI access","Workflows not included"],"minSeats":1,"components":[{"kind":"per_unit","unit":"user","amount":9,"period":"month","currency":"USD"}],"description":"Core CRM for solo operators and individual sales reps","contactSales":false,"includedLimits":{"leads":"10k","ai_credits_monthly":"500"}},{"free":false,"name":"Essentials","summary":"$35/user/mo (annual) or $49/user/mo (monthly)","features":["Unlimited contacts & leads","Team collaboration features","Built-in forms, email, calling & SMS","Centralized inbox & task list","1,000 AI credits per month","Workflows not included"],"components":[{"kind":"per_unit","unit":"user","amount":35,"period":"month","currency":"USD"}],"description":"System of action for small teams","contactSales":false,"includedLimits":{"leads":"unlimited","contacts":"unlimited","ai_credits_monthly":"1000"}},{"free":false,"name":"Growth","summary":"$99/user/mo (annual) or $109/user/mo (monthly)","features":["Automated workflows","Use Chloe in Workflows","Power dialer","Custom activities","Send bulk email","1,500 AI credits per month"],"components":[{"kind":"per_unit","unit":"user","amount":99,"period":"month","currency":"USD"}],"description":"Leveraging AI and automation for growing teams","contactSales":false,"includedLimits":{"ai_credits_monthly":"1500"}},{"free":false,"name":"Scale","summary":"$139/user/mo (annual) or $149/user/mo (monthly). Custom pricing available.","features":["Role-based access & permissions","Lead visibility rules","Predictive dialer","Unlimited call recording retention","Live call coaching","2,000 AI credits per month","Custom pricing available for complex needs"],"components":[{"kind":"per_unit","unit":"user","amount":139,"period":"month","currency":"USD"}],"description":"Advanced control for scaling organizations","contactSales":true,"includedLimits":{"ai_credits_monthly":"2000"}}],"summary":"From $9/user/mo (annual billing). Free 30-day trial. All plans include AI agent features and credits.","currency":"USD","freeTier":true,"sourceUrl":"https://close.com/pricing","retrievedAt":"2026-08-14T10:16:52.711Z","freeTrialDays":30,"startingPrice":{"amount":9,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Pro","summary":"$9/user/month","features":["Full customization","Unlimited custom objects","Unlimited custom fields","Unlimited custom views","Unlimited dashboards","Custom apps","Custom AI agents","Workflows","Email and calendar sync","CSV import/export","REST & GraphQL API","Webhooks","MCP server","Two-factor authentication","30+ languages","Community support"],"components":[{"kind":"per_unit","unit":"seat","amount":9,"period":"month","currency":"USD"}],"description":"Core CRM with full customization capabilities","contactSales":false,"includedLimits":{"workflow_credits":"50/year"}},{"free":false,"name":"Organization","summary":"$19/user/month","features":["Everything in Pro","Row-level permissions","SAML/OIDC SSO","Custom domain","Field-level permissions","Audit logs","Priority support"],"components":[{"kind":"per_unit","unit":"seat","amount":19,"period":"month","currency":"USD"}],"description":"Advanced access control with SSO for teams","contactSales":false},{"free":false,"name":"Enterprise","summary":"From $50k/year","features":["Everything in Organization","Single-tenant isolation","IP allow-listing","SCIM provisioning","Dedicated support with SLA","Security review and DPA"],"components":[{"kind":"fixed","amount":50000,"period":"year","currency":"USD"}],"description":"High-security deployment with dedicated support","contactSales":true}],"summary":"From $9/user/month. Free 30-day trial.","currency":"USD","freeTier":true,"sourceUrl":"https://twenty.com/ar/pricing","retrievedAt":"2026-08-14T16:42:07.028Z","freeTrialDays":30,"startingPrice":{"amount":9,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | commercial |
| pricing.price_level | low | low |
| pricing.transparent | yes | yes |
| release.cadence_days | - | 1 |
| release.history | - | `[{"url":"https://github.com/twentyhq/twenty/releases/tag/twenty/v2.35.0","date":"2026-08-26T14:40:03Z","type":"stable","version":"twenty/v2.35.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/sdk/v2.35.0","date":"2026-08-26T14:40:27Z","type":"stable","version":"sdk/v2.35.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/twenty/v2.34.0","date":"2026-08-24T09:06:07Z","type":"stable","version":"twenty/v2.34.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/twenty/v2.30.0","date":"2026-08-11T10:31:10Z","type":"stable","version":"twenty/v2.30.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/sdk/v2.30.0","date":"2026-08-11T10:32:00Z","type":"stable","version":"sdk/v2.30.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/sdk/v2.29.0","date":"2026-08-11T10:32:16Z","type":"stable","version":"sdk/v2.29.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/twenty/v2.29.0","date":"2026-08-11T10:30:59Z","type":"stable","version":"twenty/v2.29.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/twenty/v2.28.0","date":"2026-08-11T10:30:35Z","type":"stable","version":"twenty/v2.28.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/twenty/v2.27.0","date":"2026-08-04T11:29:52Z","type":"stable","version":"twenty/v2.27.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/sdk/v2.27.0","date":"2026-08-04T11:30:39Z","type":"stable","version":"sdk/v2.27.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/twenty/v2.26.0","date":"2026-07-31T12:05:32Z","type":"stable","version":"twenty/v2.26.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/sdk/v2.26.0","date":"2026-07-31T12:05:55Z","type":"stable","version":"sdk/v2.26.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/twenty/v2.25.0","date":"2026-07-29T08:19:59Z","type":"stable","version":"twenty/v2.25.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/sdk/v2.25.0","date":"2026-07-29T08:22:45Z","type":"stable","version":"sdk/v2.25.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/twenty/v2.24.0","date":"2026-07-24T08:07:59Z","type":"stable","version":"twenty/v2.24.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/twenty/v2.23.2","date":"2026-07-22T13:55:31Z","type":"stable","version":"twenty/v2.23.2"},{"url":"https://github.com/twentyhq/twenty/releases/tag/sdk/v2.23.0","date":"2026-07-25T20:21:10Z","type":"stable","version":"sdk/v2.23.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/twenty/v2.22.0","date":"2026-07-17T07:54:48Z","type":"stable","version":"twenty/v2.22.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/twenty/v2.21.0","date":"2026-07-16T15:19:32Z","type":"stable","version":"twenty/v2.21.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/twenty/v2.20.0","date":"2026-07-10T15:55:52Z","type":"stable","version":"twenty/v2.20.0"}]` |
| reliability.status_page | yes | yes |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.soc2 | yes | yes |
| security.vulnerabilities | - | `{"count":0,"source":"https://advisories.ecosyste.ms/api/v1/advisories?ecosystem=go&package_name=github.com%2Ftwentyhq%2Ftwenty&per_page=100","last_12m":0,"max_severity":null}` |

## Capabilities (CRM Software)

| Capability | Close | Twenty |
|---|:--:|:--:|
| **Core** |  |  |
| Contact & account management | ✓ | ✓ |
| Deal / pipeline management | ✓ | ✓ |
| Lead scoring | - | ✗ |
| **Communication** |  |  |
| Email sync & tracking | ✓ | ✓ |
| **Automation** |  |  |
| Marketing automation | - | ✗ |
| Workflow automation | ✓ | ✓ |
| **Insight** |  |  |
| Reporting & dashboards | ✓ | ✓ |
| Sales forecasting | - | ✗ |
| **Access** |  |  |
| Native mobile app | ✓ | ✗ |
| **Extensibility** |  |  |
| Public API | ✓ | ✓ |
| Custom fields & objects | ✓ | ✓ |

*Source: Vioscale. Generated 2026-09-01T14:39:44.208Z. "-" = undocumented, not absent.*