# Clickatell vs Kaleyra

**Leader by Vioscale score:** Clickatell

| Attribute | Clickatell | Kaleyra |
|---|---|---|
| **Vioscale score** | 65.5 (62% (medium)) | 8.7 (3% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A messaging platform that allows businesses to communicate with customers across SMS, WhatsApp, and iMessage with automated workflows, live agent support, and integrated payment capabilities. | A customer communication platform combining cloud voice, messaging, and contact center capabilities with AI-powered automation to deliver personalized, compliant interactions to customers and unified communications for employees. |
| integrations.count | 1 | 1 |
| integrations.list | `[{"name":"Salesforce"}]` | `[{"name":"Microsoft Teams"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"IN","primaryMarkets":["IN","SG","MY"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"hybrid","plans":[{"free":false,"name":"SMS Messaging","summary":"$0.008 per SMS (for volumes 1-999,999)","features":["Send SMS globally","Volume pricing: 1-999,999 messages"],"components":[{"kind":"per_unit","unit":"message","amount":0.008,"period":"message","currency":"USD"}],"description":"Pay-per-message SMS sending","contactSales":false},{"free":false,"name":"10DLC","summary":"$33/quarter per number, plus $5 brand registration and $50 campaign activation (one-time)","features":["10DLC number registration and subscription"],"commitment":"quarterly","components":[{"kind":"fixed","amount":33,"period":"quarter","currency":"USD"},{"kind":"one_time","amount":5,"currency":"USD"},{"kind":"one_time","amount":50,"currency":"USD"}],"description":"10-digit Long Code for business SMS","contactSales":false},{"free":false,"name":"Live Agents","summary":"$30 per agent per month","features":["Live agent chat support","Conversation management"],"components":[{"kind":"per_unit","unit":"seat","amount":30,"period":"month","currency":"USD"}],"description":"Per-seat pricing for live agent messaging support","contactSales":false}],"summary":"Usage-based SMS ($0.008/message), 10DLC subscription ($33/quarter), and live agent seats ($30/seat/month). Free account available.","currency":"USD","freeTier":true,"sourceUrl":"https://www.clickatell.com","retrievedAt":"2026-08-19T21:39:10.189Z","startingPrice":{"unit":"seat","amount":30,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | - |
| pricing.free_tier | yes | - |
| pricing.model | freemium | commercial |
| pricing.price_level | mid | - |
| pricing.starting_price | `{"amount":30,"currency":"USD"}` | - |
| pricing.transparent | yes | - |
| reliability.sla_pct | 99.98 | - |
| security.gdpr | yes | yes |
| security.iso27001 | yes | - |
| security.pci | yes | - |
| security.soc2 | yes | - |

## Capabilities (SMS Voice Infrastructure)

| Capability | Clickatell | Kaleyra |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Programmable SMS | - | - |
| Programmable voice | - | - |
| Webrtc video API | - | - |
| Whatsapp business omnichannel | - | - |
| A2p 10dlc compliance portal | - | - |
| Sip trunking | - | - |
| Visual ivr workflow builder | - | - |
| Global virtual numbers | - | - |
| HIPAA compliant | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T17:34:47.282Z. "-" = undocumented, not absent.*