# Chatwoot vs Twenty

**Leader by vioscaleAI score:** Chatwoot

| Attribute | Chatwoot | Twenty |
|---|---|---|
| **vioscaleAI score** | 65.9 (74% (medium)) | 59.3 (77% (high)) |
| activity.commits_last_30d | - | 100 |
| adoption.dependent_repos | - | 0 |
| adoption.github_stars | - | 56,388 |
| content.faq | `[{"answer":"A self-hosted, open-source platform for managing customer conversations across multiple channels with AI-powered automation, giving businesses full control over their data while centralizing support operations in a single inbox. It is indexed under Customer Support.","source":"https://www.chatwoot.com","question":"What is Chatwoot?","confidence":0.6},{"answer":"Chatwoot offers a free tier, so you can start without paying. Paid plans start at $49 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.chatwoot.com/blog/how-to-decide-pricing-plans-for-your-opensource-product","question":"Is Chatwoot free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Chatwoot. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.chatwoot.com","question":"What platforms does Chatwoot support?","confidence":0.6},{"answer":"Yes. Chatwoot can be deployed self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://www.chatwoot.com","question":"Can Chatwoot be self-hosted?","confidence":0.6},{"answer":"We have confirmed 18 integrations for Chatwoot, including Slack, Webhooks, Dialogflow, Rasa, Twilio, WhatsApp Business, Facebook Messenger and Instagram, plus 10 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.chatwoot.com","question":"What does Chatwoot integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and GDPR for Chatwoot. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Chatwoot not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.chatwoot.com/de/security","question":"What security certifications does Chatwoot have?","confidence":0.7},{"answer":"Chatwoot is available worldwide. Its primary market is the United States.","source":"https://www.chatwoot.com/blog/how-to-decide-pricing-plans-for-your-opensource-product","question":"Where is Chatwoot available?","confidence":0.75}]` | `[{"answer":"A developer-focused, open-source customer relationship management system that functions as an alternative to enterprise CRM platforms, emphasizing code-driven customization and native artificial intelligence capabilities. It is indexed under CRM Software.","source":"https://twenty.com/ar/pricing","question":"What is Twenty?","confidence":0.6},{"answer":"Twenty is a paid product; published pricing starts at $9 per user per month. It is sold across 3 plans (Cloud Pro, Organization and Enterprise). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://twenty.com/ar/pricing","question":"How much does Twenty cost?","confidence":0.6},{"answer":"Twenty supports the web and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://twenty.com/ar/pricing","question":"What platforms does Twenty support?","confidence":0.6},{"answer":"Yes. Twenty can be deployed cloud / SaaS and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://twenty.com/ar/pricing","question":"Can Twenty be self-hosted?","confidence":0.6},{"answer":"We have confirmed 6 integrations for Twenty, including Slack, Cal.com, Fireflies, Recall.ai, Gladia and Microsoft Graph. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://twenty.com/ar/pricing","question":"What does Twenty integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and GDPR for Twenty. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Twenty not holding them. Always confirm compliance directly before you rely on it.","source":"https://trust.twenty.com","question":"What security certifications does Twenty have?","confidence":0.7}]` |
| deployment.options | `{"self_hosted":true}` | `{"cloud":true,"self_hosted":true}` |
| description.long | A self-hosted, open-source platform for managing customer conversations across multiple channels with AI-powered automation, giving businesses full control over their data while centralizing support operations in a single inbox. | A developer-focused, open-source customer relationship management system that functions as an alternative to enterprise CRM platforms, emphasizing code-driven customization and native artificial intelligence capabilities. |
| features.capabilities | `{"hosting":"both","ai_agent":true,"sso_scim":true,"free_tier":true,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"knowledge_base":true,"voice_telephony":true,"automation_macros":true,"reporting_dashboards":true}` | `{"api_access":true,"mobile_app":false,"forecasting":false,"lead_scoring":false,"custom_fields":true,"email_integration":true,"contact_management":true,"pipeline_management":true,"workflow_automation":true,"marketing_automation":true,"reporting_dashboards":true}` |
| integrations.count | 12 | 6 |
| integrations.list | `[{"name":"Slack"},{"name":"Webhooks"},{"name":"Dialogflow"},{"name":"Rasa"},{"name":"Twilio"},{"name":"WhatsApp Business"},{"name":"Facebook Messenger"},{"name":"Instagram"},{"name":"TikTok"},{"name":"Telegram"},{"name":"LINE"},{"name":"X/Twitter"},{"name":"Email (IMAP/SMTP)"},{"name":"WhatsApp","native":true,"category":"messaging","direction":"inbound"},{"name":"SMS","native":true,"category":"messaging","direction":"bidirectional"},{"name":"Email","native":true,"category":"email","direction":"bidirectional"},{"name":"Twitter","native":true,"category":"social","direction":"inbound"},{"name":"Shopify","native":true,"category":"ecommerce"},{"name":"Linear","native":true,"category":"crm","direction":"outbound"},{"name":"Google Translate","native":true},{"name":"Cloudflare RealtimeKit","native":true,"category":"communication"},{"name":"REST API","native":true,"direction":"bidirectional"},{"name":"Facebook","category":"social","direction":"bidirectional"}]` | `[{"name":"Slack"},{"name":"Cal.com"},{"name":"Fireflies"},{"name":"Recall.ai"},{"name":"Gladia"},{"name":"Microsoft Graph"}]` |
| language.primary | - | TypeScript |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"web":true}` |
| pricing | `{"type":"hybrid","plans":[{"free":true,"name":"Free","summary":"Free for 2 agents","features":["All messaging channels","Live chat","Email","Basic automation"],"minSeats":2,"description":"Free tier with 2 agents across all channels","contactSales":false},{"free":false,"name":"On-Premise Support - Starter","summary":"$49/month","commitment":"monthly","components":[{"kind":"fixed","amount":49,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"On-Premise Support - Custom","summary":"$299/month","commitment":"monthly","components":[{"kind":"fixed","amount":299,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"On-Premise Support - Advanced","summary":"$499/month","commitment":"monthly","components":[{"kind":"fixed","amount":499,"period":"month","currency":"USD"}],"contactSales":true},{"free":false,"name":"On-Premise Support - Enterprise","summary":"$999+/month","commitment":"monthly","components":[{"kind":"fixed","amount":999,"period":"month","currency":"USD"}],"contactSales":true}],"summary":"Free tier for 2 agents. On-premise support plans from $49/month; cloud SaaS pricing available.","currency":"USD","freeTier":true,"sourceUrl":"https://www.chatwoot.com/blog/how-to-decide-pricing-plans-for-your-opensource-product","retrievedAt":"2026-09-03T17:57:32.344Z","freeTrialDays":15,"startingPrice":{"amount":49,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Cloud Pro","summary":"$9/user/mo billed annually","commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":9,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Organization","summary":"$19/user/mo billed annually","features":["SSO SAML/OIDC","Row-level permissions"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":19,"period":"month","currency":"USD"}],"description":"Includes single sign-on and row-level access controls for teams requiring granular permission management","contactSales":false},{"free":false,"name":"Enterprise","summary":"From $50k/year","features":["Everything in Organization","Single-tenant isolation","IP allowlisting","SCIM provisioning","Dedicated support with SLA"],"commitment":"annual","components":[{"kind":"fixed","amount":50000,"period":"year","currency":"USD"}],"contactSales":true}],"summary":"From $9/user/mo (annual billing); 30-day free trial","currency":"USD","freeTier":false,"sourceUrl":"https://twenty.com/ar/pricing","retrievedAt":"2026-09-07T13:15:48.652Z","freeTrialDays":30,"startingPrice":{"unit":"seat","amount":9,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | mid | low |
| pricing.starting_price | `{"amount":49,"currency":"USD"}` | `{"amount":9,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| release.cadence_days | - | 1 |
| release.history | - | `[{"url":"https://github.com/twentyhq/twenty/releases/tag/twenty/v2.38.1","date":"2026-09-06T20:12:13Z","type":"stable","version":"twenty/v2.38.1"},{"url":"https://github.com/twentyhq/twenty/releases/tag/sdk/v2.38.1","date":"2026-09-06T20:12:23Z","type":"stable","version":"sdk/v2.38.1"},{"url":"https://github.com/twentyhq/twenty/releases/tag/twenty/v2.37.0","date":"2026-08-28T16:10:41Z","type":"stable","version":"twenty/v2.37.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/sdk/v2.37.0","date":"2026-08-28T16:10:51Z","type":"stable","version":"sdk/v2.37.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/twenty/v2.35.0","date":"2026-08-26T14:40:03Z","type":"stable","version":"twenty/v2.35.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/sdk/v2.35.0","date":"2026-08-26T14:40:27Z","type":"stable","version":"sdk/v2.35.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/twenty/v2.34.0","date":"2026-08-24T09:06:07Z","type":"stable","version":"twenty/v2.34.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/sdk/v2.33.0","date":"2026-08-27T08:30:58Z","type":"stable","version":"sdk/v2.33.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/twenty/v2.32.0","date":"2026-08-27T08:31:13Z","type":"stable","version":"twenty/v2.32.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/sdk/v2.31.0","date":"2026-08-27T08:30:46Z","type":"stable","version":"sdk/v2.31.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/twenty/v2.30.0","date":"2026-08-11T10:31:10Z","type":"stable","version":"twenty/v2.30.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/sdk/v2.30.0","date":"2026-08-11T10:32:00Z","type":"stable","version":"sdk/v2.30.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/sdk/v2.29.0","date":"2026-08-11T10:32:16Z","type":"stable","version":"sdk/v2.29.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/twenty/v2.29.0","date":"2026-08-11T10:30:59Z","type":"stable","version":"twenty/v2.29.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/twenty/v2.28.0","date":"2026-08-11T10:30:35Z","type":"stable","version":"twenty/v2.28.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/twenty/v2.27.0","date":"2026-08-04T11:29:52Z","type":"stable","version":"twenty/v2.27.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/sdk/v2.27.0","date":"2026-08-04T11:30:39Z","type":"stable","version":"sdk/v2.27.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/twenty/v2.26.0","date":"2026-07-31T12:05:32Z","type":"stable","version":"twenty/v2.26.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/sdk/v2.26.0","date":"2026-07-31T12:05:55Z","type":"stable","version":"sdk/v2.26.0"},{"url":"https://github.com/twentyhq/twenty/releases/tag/twenty/v2.25.0","date":"2026-07-29T08:19:59Z","type":"stable","version":"twenty/v2.25.0"}]` |
| reliability.status_page | yes | yes |
| security.certifications | `[{"name":"SOC 2 Type II","level":"Type II","status":"active","auditor":"independent auditor"}]` | - |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.soc2 | yes | yes |
| security.trust_center | https://www.chatwoot.com/de/security | - |
| security.vulnerabilities | - | `{"count":0,"source":"https://advisories.ecosyste.ms/api/v1/advisories?ecosystem=npm&package_name=%40twentyhq%2Fslack&per_page=100","last_12m":0,"max_severity":null}` |

*Source: vioscaleAI. Generated 2026-09-21T03:44:01.566Z. "-" = undocumented, not absent.*