# Chatwoot vs Front

**Leader by Vioscale score:** Front

| Attribute | Chatwoot | Front |
|---|---|---|
| **Vioscale score** | 65.7 (73% (medium)) | 74.3 (72% (medium)) |
| deployment.options | `{"cloud":true,"on_prem":true,"self_hosted":true}` | `{"cloud":true}` |
| description.long | All-in-one omnichannel customer support platform with AI assistant, ticketing, shared inbox, knowledge base, and automation. Available as cloud-hosted SaaS or self-hosted open source. | AI-powered customer operations platform that unifies omnichannel communication (email, SMS, social, chat) with ticketing, shared inboxes, and AI automation tools for complex, multi-team customer service operations. |
| features.capabilities | `{"hosting":"both","ai_agent":true,"sso_scim":true,"free_tier":true,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"knowledge_base":true,"voice_telephony":true,"automation_macros":true,"reporting_dashboards":true}` | `{"hosting":"cloud","ai_agent":true,"sso_scim":true,"free_tier":false,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"knowledge_base":false,"voice_telephony":true,"automation_macros":true,"reporting_dashboards":true}` |
| integrations.count | 13 | 160 |
| integrations.list | `[{"name":"Slack"},{"name":"Webhooks"},{"name":"Dialogflow"},{"name":"Rasa"},{"name":"Twilio"},{"name":"WhatsApp Business"},{"name":"Facebook Messenger"},{"name":"Instagram"},{"name":"TikTok"},{"name":"Telegram"},{"name":"LINE"},{"name":"X/Twitter"},{"name":"Email (IMAP/SMTP)"}]` | `[{"name":"Slack"},{"name":"Dialpad"},{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Jira"},{"name":"Asana"},{"name":"Office 365"},{"name":"Gmail"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | - |
| platform.support | `{"web":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","features":["Live chat","All messaging channels","Basic automation"],"description":"2 agents on live chat and all channels"}],"summary":"Free plan for 2 agents. Per-agent pricing for paid tiers.","currency":"USD","freeTier":true,"sourceUrl":"https://www.chatwoot.com/blog/how-to-decide-pricing-plans-for-your-opensource-product","retrievedAt":"2026-08-13T16:53:58.769Z","freeTrialDays":15}` | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"$25/seat/mo billed annually, up to 10 seats","features":["Shared inbox and ticketing","AI Topics","Up to 10 automation rules","Basic analytics","No-code public knowledge base","AI add-ons available"],"minSeats":1,"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":25,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Professional","summary":"$65/seat/mo billed annually, up to 50 seats","features":["Everything in Starter","Omnichannel (email, SMS, social, WhatsApp, etc.)","Macros and up to 20 automation rules","Advanced analytics","Multiple workspaces","SSO and SCIM","AI add-ons available"],"minSeats":1,"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":65,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Enterprise","summary":"$105/seat/mo billed annually","features":["Everything in Professional","Smart rules","Unlimited rules and macros","Multi-language knowledge base","Custom roles and permissions","AI Copilot, QA, and CSAT included"],"minSeats":1,"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":105,"period":"month","currency":"USD"}],"contactSales":true}],"addOns":[{"name":"Autopilot","components":[{"per":{"qty":1,"unit":"conversation"},"kind":"metered","amount":0.05,"currency":"USD"}]},{"name":"Copilot","components":[{"kind":"per_unit","unit":"seat","amount":20,"period":"month","currency":"USD"}]},{"name":"Smart QA","components":[{"kind":"per_unit","unit":"seat","amount":20,"period":"month","currency":"USD"}]},{"name":"Smart CSAT","components":[{"kind":"per_unit","unit":"seat","amount":10,"period":"month","currency":"USD"}]},{"name":"Smart QA + Smart CSAT bundle","components":[{"kind":"per_unit","unit":"seat","amount":25,"period":"month","currency":"USD"}]},{"name":"Native WhatsApp Channel"},{"name":"API Rate Limit Increase","components":[{"per":{"qty":100,"unit":"api_requests_per_minute"},"kind":"metered","amount":200,"period":"month","currency":"USD"}]}],"summary":"From $25/seat/mo. Free tier available.","currency":"USD","freeTier":true,"sourceUrl":"https://front.com","retrievedAt":"2026-08-03T11:46:59.330Z","startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | mid |
| pricing.transparent | yes | yes |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.iso27001 | - | yes |
| security.soc2 | yes | yes |

## Capabilities (Customer Support)

| Capability | Chatwoot | Front |
|---|:--:|:--:|
| **Core** |  |  |
| Ticket / case management | ✓ | ✓ |
| **Channels** |  |  |
| Live chat | ✓ | ✓ |
| Shared inbox | ✓ | ✓ |
| Omnichannel (email+chat+social+voice) | ✓ | ✓ |
| Voice / telephony | ✓ | ✓ |
| **Self-service** |  |  |
| Self-service knowledge base | ✓ | ✗ |
| **Automation** |  |  |
| SLAs, triggers & routing | ✓ | ✓ |
| Automation / macros | ✓ | ✓ |
| **AI** |  |  |
| AI agent / copilot | ✓ | ✓ |
| **Insight** |  |  |
| Reporting & dashboards | ✓ | ✓ |
| **Deployment** |  |  |
| Hosting | Cloud + self-hosted | Cloud only |
| **Enterprise** |  |  |
| SSO / SCIM | ✓ | ✓ |
| **Extensibility** |  |  |
| Public API | ✓ | ✓ |
| **Pricing** |  |  |
| Free tier | ✓ | ✗ |

*Source: Vioscale. Generated 2026-09-01T20:41:01.184Z. "-" = undocumented, not absent.*