# Chattermill vs UserVoice

| Attribute | Chattermill | UserVoice |
|---|---|---|
| **Vioscale score** | 72 (21% (low)) | 22 (30% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A platform that collects and analyzes customer feedback from surveys, reviews, social media, and support conversations using AI-driven analysis to identify patterns, sentiment, and themes that inform business decisions and improve customer experiences. | UserVoice centralizes customer feedback from multiple channels and automatically enriches it with business data. It helps product, sales, marketing, and support teams access unified customer intelligence tied to revenue impact, enabling data-driven decision-making without manual synthesis. |
| features.capabilities | `{"soc2_type_ii":true,"crm_integration":true,"chat_integration":true,"review_aggregation":true,"nps_csat_ces_tracking":true,"engineering_ticket_sync":true,"sentiment_text_analytics":true}` | - |
| integrations.count | 50 | 7 |
| integrations.list | `[{"name":"Slack"},{"name":"Jira"},{"name":"Salesforce"},{"name":"Airbnb"},{"name":"Claude"},{"name":"ChatGPT"}]` | `[{"name":"Salesforce"},{"name":"Gong"},{"name":"Zendesk"},{"name":"Gainsight"},{"name":"Jira"},{"name":"Azure DevOps"},{"name":"Slack"}]` |
| market.availability | `{"hqCountry":"GB","primaryMarkets":["GB","US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | - |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | - | `{"type":"subscription","summary":"Pricing scales with feedback volume and integrations. 30-day free trial available.","freeTier":false,"sourceUrl":"https://uservoice.com/pricing","retrievedAt":"2026-08-18T21:38:46.506Z","freeTrialDays":30}` |
| pricing.free_tier | - | no |
| pricing.model | commercial | commercial |
| pricing.price_level | - | unknown |
| pricing.transparent | - | no |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.iso27001 | yes | - |
| security.soc2 | yes | yes |

## Capabilities (Customer Feedback)

| Capability | Chattermill | UserVoice |
|---|:--:|:--:|
| **Capabilities** |  |  |
| In app microsurvey | - | - |
| Embedded web widget | - | - |
| Mobile SDK | - | - |
| Public upvote board | - | - |
| Public roadmap | - | - |
| Review aggregation | ✓ | - |
| Sentiment text analytics | ✓ | - |
| Nps csat ces tracking | ✓ | - |
| CRM integration | ✓ | - |
| Engineering ticket sync | ✓ | - |
| Chat integration | ✓ | - |
| SOC2 type ii | ✓ | - |
| Self host option | - | - |

*Source: Vioscale. Generated 2026-09-01T16:55:10.117Z. "-" = undocumented, not absent.*