# Chattermill vs Usersnap

| Attribute | Chattermill | Usersnap |
|---|---|---|
| **Vioscale score** | 72 (21% (low)) | 50.6 (61% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A platform that collects and analyzes customer feedback from surveys, reviews, social media, and support conversations using AI-driven analysis to identify patterns, sentiment, and themes that inform business decisions and improve customer experiences. | A cloud-based platform for collecting visual feedback and bug reports from users, with integrated workflows for managing insights. It connects with popular project management tools and uses AI to help teams identify patterns and prioritize improvements. |
| features.capabilities | `{"soc2_type_ii":true,"crm_integration":true,"chat_integration":true,"review_aggregation":true,"nps_csat_ces_tracking":true,"engineering_ticket_sync":true,"sentiment_text_analytics":true}` | - |
| integrations.count | 50 | 55 |
| integrations.list | `[{"name":"Slack"},{"name":"Jira"},{"name":"Salesforce"},{"name":"Airbnb"},{"name":"Claude"},{"name":"ChatGPT"}]` | `[{"name":"Slack"},{"name":"Jira"},{"name":"Azure DevOps"},{"name":"Linear"},{"name":"Zendesk"},{"name":"Basecamp"},{"name":"Trello"},{"name":"Microsoft Teams"},{"name":"Gong"},{"name":"Zoom"},{"name":"ServiceNow"},{"name":"PowerBI"}]` |
| market.availability | `{"hqCountry":"GB","primaryMarkets":["GB","US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"AT","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | - | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free with 20 feedback items","features":["20 feedback items","5 team members","Feedback menu and support options","Automatic context capture","50+ integrations","AI-powered summarization and labeling"],"minSeats":5,"components":[{"kind":"fixed","amount":0,"period":"month","currency":"EUR"}],"contactSales":false,"includedLimits":{"feedback_items":"20"}}],"summary":"Free tier with 20 feedback items. Premium and Enterprise plans available; specific pricing not publicly listed.","currency":"EUR","freeTier":true,"sourceUrl":"https://wf.usersnap.com/pricing","retrievedAt":"2026-08-18T21:37:22.817Z","billingPeriods":["month","year"]}` |
| pricing.free_tier | - | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | - | low |
| pricing.transparent | - | no |
| reliability.sla_pct | - | 99.5 |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.iso27001 | yes | yes |
| security.pci | - | yes |
| security.soc2 | yes | yes |

## Capabilities (Customer Feedback)

| Capability | Chattermill | Usersnap |
|---|:--:|:--:|
| **Capabilities** |  |  |
| In app microsurvey | - | - |
| Embedded web widget | - | - |
| Mobile SDK | - | - |
| Public upvote board | - | - |
| Public roadmap | - | - |
| Review aggregation | ✓ | - |
| Sentiment text analytics | ✓ | - |
| Nps csat ces tracking | ✓ | - |
| CRM integration | ✓ | - |
| Engineering ticket sync | ✓ | - |
| Chat integration | ✓ | - |
| SOC2 type ii | ✓ | - |
| Self host option | - | - |

*Source: Vioscale. Generated 2026-09-01T16:48:02.054Z. "-" = undocumented, not absent.*