# Chattermill vs Sprig

| Attribute | Chattermill | Sprig |
|---|---|---|
| **Vioscale score** | 72 (21% (low)) | 40 (6% (low)) |
| deployment.options | `{"cloud":true}` | - |
| description.long | A platform that collects and analyzes customer feedback from surveys, reviews, social media, and support conversations using AI-driven analysis to identify patterns, sentiment, and themes that inform business decisions and improve customer experiences. | Sprig helps teams gather feedback from users and derive actionable insights efficiently. It uses AI agents to help research teams increase their impact by delivering relevant research findings at scale. |
| features.capabilities | `{"soc2_type_ii":true,"crm_integration":true,"chat_integration":true,"review_aggregation":true,"nps_csat_ces_tracking":true,"engineering_ticket_sync":true,"sentiment_text_analytics":true}` | - |
| integrations.count | 50 | - |
| integrations.list | `[{"name":"Slack"},{"name":"Jira"},{"name":"Salesforce"},{"name":"Airbnb"},{"name":"Claude"},{"name":"ChatGPT"}]` | - |
| market.availability | `{"hqCountry":"GB","primaryMarkets":["GB","US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | - |
| platform.support | `{"web":true}` | - |
| pricing.model | commercial | commercial |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | - |
| security.iso27001 | yes | - |
| security.soc2 | yes | yes |

## Capabilities (Customer Feedback)

| Capability | Chattermill | Sprig |
|---|:--:|:--:|
| **Capabilities** |  |  |
| In app microsurvey | - | - |
| Embedded web widget | - | - |
| Mobile SDK | - | - |
| Public upvote board | - | - |
| Public roadmap | - | - |
| Review aggregation | ✓ | - |
| Sentiment text analytics | ✓ | - |
| Nps csat ces tracking | ✓ | - |
| CRM integration | ✓ | - |
| Engineering ticket sync | ✓ | - |
| Chat integration | ✓ | - |
| SOC2 type ii | ✓ | - |
| Self host option | - | - |

*Source: Vioscale. Generated 2026-09-01T15:02:32.056Z. "-" = undocumented, not absent.*