# Chattermill vs Qualtrics

| Attribute | Chattermill | Qualtrics |
|---|---|---|
| **Vioscale score** | 72 (21% (low)) | 26 (3% (low)) |
| deployment.options | `{"cloud":true}` | - |
| description.long | A platform that collects and analyzes customer feedback from surveys, reviews, social media, and support conversations using AI-driven analysis to identify patterns, sentiment, and themes that inform business decisions and improve customer experiences. | Qualtrics provides experience management software that gathers customer and employee insights across multiple channels and automates actions based on those insights. It helps organizations understand satisfaction drivers, predict customer churn, and optimize experiences across various business functions. |
| features.capabilities | `{"soc2_type_ii":true,"crm_integration":true,"chat_integration":true,"review_aggregation":true,"nps_csat_ces_tracking":true,"engineering_ticket_sync":true,"sentiment_text_analytics":true}` | - |
| integrations.count | 50 | 7 |
| integrations.list | `[{"name":"Slack"},{"name":"Jira"},{"name":"Salesforce"},{"name":"Airbnb"},{"name":"Claude"},{"name":"ChatGPT"}]` | `[{"name":"SAP Service Cloud"},{"name":"SAP Sales Cloud"},{"name":"Canvas LMS"},{"name":"Tango Card"},{"name":"Awardco"},{"name":"XM Institute NPS"},{"name":"CAHPS"}]` |
| market.availability | `{"hqCountry":"GB","primaryMarkets":["GB","US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | - |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing.model | commercial | commercial |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | - |
| security.iso27001 | yes | - |
| security.soc2 | yes | - |

## Capabilities (Customer Feedback)

| Capability | Chattermill | Qualtrics |
|---|:--:|:--:|
| **Capabilities** |  |  |
| In app microsurvey | - | - |
| Embedded web widget | - | - |
| Mobile SDK | - | - |
| Public upvote board | - | - |
| Public roadmap | - | - |
| Review aggregation | ✓ | - |
| Sentiment text analytics | ✓ | - |
| Nps csat ces tracking | ✓ | - |
| CRM integration | ✓ | - |
| Engineering ticket sync | ✓ | - |
| Chat integration | ✓ | - |
| SOC2 type ii | ✓ | - |
| Self host option | - | - |

*Source: Vioscale. Generated 2026-09-01T17:20:58.439Z. "-" = undocumented, not absent.*