# Chattermill vs Fider

| Attribute | Chattermill | Fider |
|---|---|---|
| **Vioscale score** | 72 (21% (low)) | 80.9 (18% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"hybrid":true,"self_hosted":true}` |
| description.long | A platform that collects and analyzes customer feedback from surveys, reviews, social media, and support conversations using AI-driven analysis to identify patterns, sentiment, and themes that inform business decisions and improve customer experiences. | A collaborative feedback management tool that lets customers submit ideas and vote on features, helping product teams identify and prioritize the most requested improvements. |
| features.capabilities | `{"soc2_type_ii":true,"crm_integration":true,"chat_integration":true,"review_aggregation":true,"nps_csat_ces_tracking":true,"engineering_ticket_sync":true,"sentiment_text_analytics":true}` | - |
| integrations.count | 50 | - |
| integrations.list | `[{"name":"Slack"},{"name":"Jira"},{"name":"Salesforce"},{"name":"Airbnb"},{"name":"Claude"},{"name":"ChatGPT"}]` | - |
| market.availability | `{"hqCountry":"GB","primaryMarkets":["GB","US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | - | `{"type":"hybrid","plans":[{"free":true,"name":"Free","summary":"Free tier, 250 feedback items per month under fair use policy","features":["Unlimited customers","Unlimited feedback discussions","Voting system","Unlimited team members","Customization","Multiple languages","Integration capabilities"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Core feedback collection with fair use limits","contactSales":false,"includedLimits":{"feedback_items":"250/month"}},{"free":false,"name":"Pro","summary":"$25/month, month-to-month billing","features":["Unlimited feedback items","Content moderation","SEO indexing","Unlimited customers","Unlimited feedback discussions","Voting system","Unlimited team members","Customization","Multiple languages","Integration capabilities"],"commitment":"monthly","components":[{"kind":"fixed","amount":25,"period":"month","currency":"USD"}],"description":"Advanced feedback management with unlimited items and content moderation","contactSales":false,"includedLimits":{"feedback_items":"Unlimited"}}],"summary":"Free tier with 250 items/month. Pro plan at $25/month for unlimited items and advanced features.","currency":"USD","freeTier":true,"sourceUrl":"https://www.fider.io/pricing","retrievedAt":"2026-08-18T21:37:44.662Z","startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | - | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | - | mid |
| pricing.starting_price | - | `{"amount":25,"currency":"USD"}` |
| pricing.transparent | - | yes |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.iso27001 | yes | - |
| security.soc2 | yes | - |

## Capabilities (Customer Feedback)

| Capability | Chattermill | Fider |
|---|:--:|:--:|
| **Capabilities** |  |  |
| In app microsurvey | - | - |
| Embedded web widget | - | - |
| Mobile SDK | - | - |
| Public upvote board | - | - |
| Public roadmap | - | - |
| Review aggregation | ✓ | - |
| Sentiment text analytics | ✓ | - |
| Nps csat ces tracking | ✓ | - |
| CRM integration | ✓ | - |
| Engineering ticket sync | ✓ | - |
| Chat integration | ✓ | - |
| SOC2 type ii | ✓ | - |
| Self host option | - | - |

*Source: Vioscale. Generated 2026-09-01T16:36:24.240Z. "-" = undocumented, not absent.*