# Chatfuel vs LiveChat

| Attribute | Chatfuel | LiveChat |
|---|---|---|
| **Vioscale score** | 68.2 (26% (low)) | 38.9 (42% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A conversational marketing platform that automates sales and customer interactions across messaging apps. The free tier offers basic automation and templates, while the paid tier includes AI-powered sales assistance, lead qualification, and advanced contact management. | A web-based platform for real-time customer communication, supporting sales and support teams with live chat, chatbots, ticketing, and knowledge base features. Designed for businesses to engage visitors, handle inquiries asynchronously, and automate routine tasks. |
| integrations.count | 7 | 11 |
| integrations.list | `[{"name":"WhatsApp"},{"name":"Facebook"},{"name":"Instagram"},{"name":"Kommo CRM"},{"name":"Google Sheets"},{"name":"Zapier"},{"name":"Stripe"}]` | `[{"name":"Mailchimp"},{"name":"HelpDesk.com"},{"name":"ChatBot.com"},{"name":"KnowledgeBase"},{"name":"OpenWidget"},{"name":"Auth0"},{"name":"Apple"},{"name":"Google"},{"name":"Microsoft"},{"name":"OneLogin"},{"name":"Metabase"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Chatfuel Light","summary":"Free, no credit card required","features":["Instagram, Facebook and WhatsApp automations","Shared inbox for customer conversations","Automated replies and flow builder","Contact management and segmentation","Ready-made templates"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"For teams starting with customer automation","contactSales":false},{"free":false,"name":"AI PRO","summary":"$49/month","features":["All in Chatfuel Light plus","AI sales manager","AI knowledge base","AI-powered automations","Broadcasts and re-engagement","Funnels for lead qualification","Advanced contact tools"],"components":[{"kind":"fixed","amount":49,"period":"month","currency":"USD"}],"description":"For teams ready to sell and support with AI","contactSales":false}],"summary":"Free tier with paid AI PRO at $49/month. Annual billing available.","currency":"USD","freeTier":true,"sourceUrl":"https://chatfuel.com/pricing","retrievedAt":"2026-08-18T12:47:56.788Z","startingPrice":{"amount":49,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","summary":"Pay-per-agent subscription model; free trial available","currency":"USD","freeTier":true,"sourceUrl":"https://www.livechat.com/help/pricing-model-update/","retrievedAt":"2026-08-18T12:52:59.180Z"}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | mid | low |
| pricing.transparent | yes | - |
| security.gdpr | - | yes |
| security.hipaa | - | yes |
| security.pci | - | yes |

## Capabilities (Chatbots Marketing)

| Capability | Chatfuel | LiveChat |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Visual no code dialogue tree builder | - | - |
| Automated meeting calendar booking | - | - |
| Live human sales rep handoff routing | - | - |
| CRM ownership based routing logic | - | - |
| Clearbit zoominfo ip enrichment sync | - | - |
| Whatsapp facebook messenger social sync | - | - |
| Generative AI LLM response engine | - | - |
| Salesforce hubspot CRM sync | - | - |
| Slack ms teams rep alerting | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T17:20:51.561Z. "-" = undocumented, not absent.*