# Catalyst vs Custify

| Attribute | Catalyst | Custify |
|---|---|---|
| **Vioscale score** | 45 (7% (low)) | 36 (47% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A SaaS platform built for customer success organizations to manage customer relationships, track metrics, and drive revenue growth through improved customer retention and expansion. | A customer success management platform that helps teams track customer health, automate workflows, and manage relationships to reduce churn and improve retention. |
| integrations.count | - | 9 |
| integrations.list | - | `[{"name":"HubSpot"},{"name":"Salesforce"},{"name":"Zoho CRM"},{"name":"Zendesk Sell"},{"name":"Intercom"},{"name":"Pipedrive"},{"name":"Close CRM"},{"name":"Freshworks CRM"},{"name":"Segment.com"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"RO","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | - | `{"type":"quote","sourceUrl":"https://www.custify.com/pricing","retrievedAt":"2026-08-19T23:34:08.662Z"}` |
| pricing.model | - | quote |
| pricing.price_level | - | unknown |
| pricing.transparent | - | no |
| reliability.sla_pct | - | 99.95 |
| security.gdpr | yes | yes |
| security.iso27001 | - | yes |
| security.soc2 | yes | yes |

## Capabilities (Customer Success)

| Capability | Catalyst | Custify |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Multi dimensional customer health scoring | - | - |
| Automated workflow playbook orchestration | - | - |
| Qbr business review slide auto generation | - | - |
| Nps csat survey native collection | - | - |
| Product telemetry event ingestion | - | - |
| Revenue mrr expansion churn forecasting | - | - |
| Salesforce hubspot CRM sync | - | - |
| Zendesk intercom helpdesk sync | - | - |
| Segment amplitude telemetry sync | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T15:08:22.880Z. "-" = undocumented, not absent.*