# Canny vs Frill

**Leader by Vioscale score:** Canny

| Attribute | Canny | Frill |
|---|---|---|
| **Vioscale score** | 58.6 (43% (low)) | 53.5 (42% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Uses artificial intelligence to capture feedback from sales calls, support conversations, and customer messages across multiple channels, then automatically organizes and prioritizes requests by the revenue opportunity they represent. Helps product teams decide what to build next based on actual customer demand. | Frill enables product teams to collect customer feedback, organize feature requests, and share development roadmaps through an embedded interface. It facilitates communication between teams and users about product improvements and upcoming features. |
| integrations.count | 25 | 9 |
| integrations.list | `[{"name":"Intercom"},{"name":"Zendesk"},{"name":"Slack"},{"name":"Chrome Extension"},{"name":"Microsoft Teams"},{"name":"Discord"},{"name":"Segment"},{"name":"Jira"},{"name":"ClickUp"},{"name":"Linear"},{"name":"Asana"},{"name":"GitHub"},{"name":"Azure DevOps"},{"name":"Zapier"},{"name":"Okta"},{"name":"OIDC"},{"name":"Entra ID"},{"name":"OneLogin"},{"name":"HubSpot"},{"name":"Salesforce"},{"name":"OpenAI"},{"name":"Claude"},{"name":"Cursor"},{"name":"Gong"},{"name":"Typeform"}]` | `[{"name":"Slack"},{"name":"Zendesk"},{"name":"Intercom"},{"name":"Help Scout"},{"name":"Claude"},{"name":"ChatGPT"},{"name":"Cursor"},{"name":"Okta"},{"name":"Microsoft Entra ID"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | - |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free tier with 25 tracked users","features":["Automatic feedback capture","Unlimited feedback","Feedback discovery and deduplication","MCP connectors (OpenAI, Claude, ClickUp, Cursor)","Comment summaries","Idea management","API and webhooks","Custom fields","User segmentation","Automation rules","Custom admin roles","Feedback portal","Internal comments","Custom domains","Content translations","Smart replies","Custom statuses","Remove branding","Email whitelabel"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"For teams getting started with AI-powered feedback capture","contactSales":false,"includedLimits":{"managers":"5","tracked_users":"25"}},{"free":false,"name":"Pro","summary":"$79/month (up to 20% discount when billed yearly)","features":["All Free features","100+ tracked users","PM integrations","Advanced privacy","Advanced portal privacy options"],"commitment":"monthly","components":[{"kind":"fixed","amount":79,"period":"month","currency":"USD"}],"description":"Connect feedback to revenue with advanced reporting and workflows","contactSales":false,"includedLimits":{"managers":"10","tracked_users":"100"}},{"free":false,"name":"Business","summary":"Custom pricing. Contact sales.","features":["All Pro features","5,000+ tracked users","SSO integrations (Okta, OIDC, Entra ID, OneLogin)","CRM integrations (HubSpot, Salesforce)"],"description":"Enterprise plan with SSO, CRM integrations, and 5,000+ tracked users","contactSales":true,"includedLimits":{"tracked_users":"5000"}}],"summary":"Free tier available. Pro starts at $79/month.","currency":"USD","freeTier":true,"sourceUrl":"https://canny.io/pricing","retrievedAt":"2026-08-18T21:36:46.962Z","startingPrice":{"amount":79,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Startup","summary":"$25/month","features":["50 ideas","1 survey","unlimited teammates"],"components":[{"kind":"fixed","amount":25,"period":"month","currency":null}],"contactSales":false,"includedLimits":{"ideas":"50","surveys":"1"}},{"free":false,"name":"Business","summary":"$49/month","components":[{"kind":"fixed","amount":49,"period":"month","currency":null}],"contactSales":false},{"free":false,"name":"Growth","summary":"$149/month","components":[{"kind":"fixed","amount":149,"period":"month","currency":null}],"contactSales":false},{"free":false,"name":"Enterprise","summary":"$349/month","features":["SOC2 compliance","audit logs","IP whitelisting","dedicated hosting","dedicated support"],"components":[{"kind":"fixed","amount":349,"period":"month","currency":null}],"contactSales":true}],"addOns":[{"name":"Privacy Features"},{"name":"Surveys"},{"name":"White Labeling"}],"summary":"From $25/month. 14-day free trial.","freeTier":false,"sourceUrl":"https://frill.co/pricing","retrievedAt":"2026-08-18T21:40:48.140Z","freeTrialDays":14,"startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | high | mid |
| pricing.starting_price | `{"amount":79,"currency":"USD"}` | `{"amount":25,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| security.gdpr | yes | yes |
| security.soc2 | yes | yes |

## Capabilities (Customer Feedback)

| Capability | Canny | Frill |
|---|:--:|:--:|
| **Capabilities** |  |  |
| In app microsurvey | - | - |
| Embedded web widget | - | - |
| Mobile SDK | - | - |
| Public upvote board | - | - |
| Public roadmap | - | - |
| Review aggregation | - | - |
| Sentiment text analytics | - | - |
| Nps csat ces tracking | - | - |
| CRM integration | - | - |
| Engineering ticket sync | - | - |
| Chat integration | - | - |
| SOC2 type ii | - | - |
| Self host option | - | - |

*Source: Vioscale. Generated 2026-09-01T17:30:52.861Z. "-" = undocumented, not absent.*