# Canny vs Fider

| Attribute | Canny | Fider |
|---|---|---|
| **Vioscale score** | 58.6 (43% (low)) | 80.9 (18% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"hybrid":true,"self_hosted":true}` |
| description.long | Uses artificial intelligence to capture feedback from sales calls, support conversations, and customer messages across multiple channels, then automatically organizes and prioritizes requests by the revenue opportunity they represent. Helps product teams decide what to build next based on actual customer demand. | A collaborative feedback management tool that lets customers submit ideas and vote on features, helping product teams identify and prioritize the most requested improvements. |
| integrations.count | 25 | - |
| integrations.list | `[{"name":"Intercom"},{"name":"Zendesk"},{"name":"Slack"},{"name":"Chrome Extension"},{"name":"Microsoft Teams"},{"name":"Discord"},{"name":"Segment"},{"name":"Jira"},{"name":"ClickUp"},{"name":"Linear"},{"name":"Asana"},{"name":"GitHub"},{"name":"Azure DevOps"},{"name":"Zapier"},{"name":"Okta"},{"name":"OIDC"},{"name":"Entra ID"},{"name":"OneLogin"},{"name":"HubSpot"},{"name":"Salesforce"},{"name":"OpenAI"},{"name":"Claude"},{"name":"Cursor"},{"name":"Gong"},{"name":"Typeform"}]` | - |
| market.availability | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free tier with 25 tracked users","features":["Automatic feedback capture","Unlimited feedback","Feedback discovery and deduplication","MCP connectors (OpenAI, Claude, ClickUp, Cursor)","Comment summaries","Idea management","API and webhooks","Custom fields","User segmentation","Automation rules","Custom admin roles","Feedback portal","Internal comments","Custom domains","Content translations","Smart replies","Custom statuses","Remove branding","Email whitelabel"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"For teams getting started with AI-powered feedback capture","contactSales":false,"includedLimits":{"managers":"5","tracked_users":"25"}},{"free":false,"name":"Pro","summary":"$79/month (up to 20% discount when billed yearly)","features":["All Free features","100+ tracked users","PM integrations","Advanced privacy","Advanced portal privacy options"],"commitment":"monthly","components":[{"kind":"fixed","amount":79,"period":"month","currency":"USD"}],"description":"Connect feedback to revenue with advanced reporting and workflows","contactSales":false,"includedLimits":{"managers":"10","tracked_users":"100"}},{"free":false,"name":"Business","summary":"Custom pricing. Contact sales.","features":["All Pro features","5,000+ tracked users","SSO integrations (Okta, OIDC, Entra ID, OneLogin)","CRM integrations (HubSpot, Salesforce)"],"description":"Enterprise plan with SSO, CRM integrations, and 5,000+ tracked users","contactSales":true,"includedLimits":{"tracked_users":"5000"}}],"summary":"Free tier available. Pro starts at $79/month.","currency":"USD","freeTier":true,"sourceUrl":"https://canny.io/pricing","retrievedAt":"2026-08-18T21:36:46.962Z","startingPrice":{"amount":79,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"hybrid","plans":[{"free":true,"name":"Free","summary":"Free tier, 250 feedback items per month under fair use policy","features":["Unlimited customers","Unlimited feedback discussions","Voting system","Unlimited team members","Customization","Multiple languages","Integration capabilities"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Core feedback collection with fair use limits","contactSales":false,"includedLimits":{"feedback_items":"250/month"}},{"free":false,"name":"Pro","summary":"$25/month, month-to-month billing","features":["Unlimited feedback items","Content moderation","SEO indexing","Unlimited customers","Unlimited feedback discussions","Voting system","Unlimited team members","Customization","Multiple languages","Integration capabilities"],"commitment":"monthly","components":[{"kind":"fixed","amount":25,"period":"month","currency":"USD"}],"description":"Advanced feedback management with unlimited items and content moderation","contactSales":false,"includedLimits":{"feedback_items":"Unlimited"}}],"summary":"Free tier with 250 items/month. Pro plan at $25/month for unlimited items and advanced features.","currency":"USD","freeTier":true,"sourceUrl":"https://www.fider.io/pricing","retrievedAt":"2026-08-18T21:37:44.662Z","startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | high | mid |
| pricing.starting_price | `{"amount":79,"currency":"USD"}` | `{"amount":25,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.soc2 | yes | - |

## Capabilities (Customer Feedback)

| Capability | Canny | Fider |
|---|:--:|:--:|
| **Capabilities** |  |  |
| In app microsurvey | - | - |
| Embedded web widget | - | - |
| Mobile SDK | - | - |
| Public upvote board | - | - |
| Public roadmap | - | - |
| Review aggregation | - | - |
| Sentiment text analytics | - | - |
| Nps csat ces tracking | - | - |
| CRM integration | - | - |
| Engineering ticket sync | - | - |
| Chat integration | - | - |
| SOC2 type ii | - | - |
| Self host option | - | - |

*Source: Vioscale. Generated 2026-09-01T16:50:38.499Z. "-" = undocumented, not absent.*