# BuildOps vs ServiceM8

**Leader by Vioscale score:** ServiceM8

| Attribute | BuildOps | ServiceM8 |
|---|---|---|
| **Vioscale score** | 30.6 (33% (low)) | 56.1 (48% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Integrated software for commercial contractors to manage field operations, projects, and finances in one system, featuring built-in AI for dispatch optimization, invoicing, and job tracking. | A cloud-based platform for field service businesses that consolidates job management, staff scheduling, client communication, quoting, invoicing, and payment processing. Works across iOS, Android, and web, with offline capabilities for mobile teams. |
| features.capabilities | `{"pci":false,"soc2":true,"quoting":true,"inventory":true,"trade_focus":"general","work_orders":true,"gps_tracking":true,"soc2_type_ii":false,"pricing_model":"per_user","dispatch_board":true,"mobile_offline":true,"target_segment":"smb","self_scheduling":false,"invoicing_payments":true,"accounting_integration":true,"quickbooks_two_way_accounting_sync":true,"gps_truck_tracking_and_technician_dispatch_board":true,"mobile_app_invoicing_and_field_credit_card_capture":true,"truck_stock_inventory_and_purchase_order_generation":true,"recurring_service_maintenance_agreement_auto_billing":true}` | `{"quoting":true,"inventory":true,"trade_focus":"general","work_orders":true,"gps_tracking":true,"dispatch_board":true,"self_scheduling":true,"invoicing_payments":true,"accounting_integration":true,"gps_geofenced_timeclock_check_in_out":true,"automated_sms_email_arrival_reminders":true,"photo_based_quality_assurance_checklists":true,"recurring_route_optimization_and_scheduling":true,"integrated_voip_call_tracking_and_screen_pop":true,"good_better_best_multi_option_pricebook_quoting":true,"gps_truck_tracking_and_technician_dispatch_board":true,"mobile_app_invoicing_and_field_credit_card_capture":true,"online_customer_booking_and_price_calculator_widget":true,"recurring_service_maintenance_agreement_auto_billing":true,"uber_style_customer_technician_en_route_tracking_link":true}` |
| integrations.count | 4 | 7 |
| integrations.list | `[{"name":"NetSuite"},{"name":"QuickBooks"},{"name":"Xero"},{"name":"Sage Intacct"},{"name":"Viewpoint"}]` | `[{"name":"Office 365"},{"name":"Xero"},{"name":"MYOB"},{"name":"QuickBooks Online"},{"name":"Reece maX"},{"name":"Outlook"},{"name":"Stripe"},{"name":"Apple Pay"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"regional","availableCountries":["US","CA"],"notAvailableCountries":[]}` | `{"hqCountry":"AU","primaryMarkets":["GB","US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"quote","summary":"Custom pricing based on crew size, trades, and required modules","freeTier":false,"sourceUrl":"https://buildops.com","retrievedAt":"2026-08-03T11:55:24.266Z"}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free for solo operators, up to 30 jobs/month","features":["Job cards","Scheduling","Quotes","Invoices","Email & SMS","Mobile payments","Accounting integrations"],"commitment":"monthly","components":[{"kind":"fixed","amount":0,"period":"month","currency":"GBP"}],"description":"For solo operators","contactSales":false,"includedLimits":{"jobs_per_month":"30"}},{"free":false,"name":"Growing","summary":"150 new jobs per month","commitment":"monthly","contactSales":false,"includedLimits":{"jobs_per_month":"150"}}],"addOns":[{"name":"Forms"},{"name":"Auto Routing"},{"name":"ServiceM8 Phone"}],"summary":"Free tier available. Paid plans start from Growing tier at 150 jobs/month. No lock-ins; upgrade/downgrade anytime.","currency":"GBP","freeTier":true,"sourceUrl":"https://www.servicem8.com/za/pricing","retrievedAt":"2026-08-24T22:32:30.120Z","freeTrialDays":14,"billingPeriods":["month"]}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | unknown | low |
| pricing.transparent | no | no |
| security.disclosure_policy | - | yes |
| security.gdpr | - | yes |
| security.soc2 | yes | - |

## Capabilities (Field Service Management Software)

| Capability | BuildOps | ServiceM8 |
|---|:--:|:--:|
| **Core** |  |  |
| Trade focus | General / multi-trade | General / multi-trade |
| **Platform** |  |  |
| Mobile app with offline mode | ✓ | - |
| Dispatch / scheduling board | ✓ | ✓ |
| Work-order management | ✓ | ✓ |
| **Quote-to-cash** |  |  |
| Quoting / estimates | ✓ | ✓ |
| Invoicing + in-field payments | ✓ | ✓ |
| **Operations** |  |  |
| GPS / fleet tracking | ✓ | ✓ |
| Inventory / parts management | ✓ | ✓ |
| **Engagement** |  |  |
| Customer self-scheduling (online booking) | ✗ | ✓ |
| **Integrations** |  |  |
| Accounting integration (QuickBooks / Xero) | ✓ | ✓ |
| **Compliance** |  |  |
| PCI DSS compliant (payments) | ✗ | - |
| SOC 2 Type II | ✓ | - |
| **Pricing** |  |  |
| Pricing model | Per user | - |
| **Market** |  |  |
| Target segment | SMB / growing contractor | - |

*Source: Vioscale. Generated 2026-09-01T14:40:45.909Z. "-" = undocumented, not absent.*