# Botpress vs Dust

**Leader by Vioscale score:** Botpress

| Attribute | Botpress | Dust |
|---|---|---|
| **Vioscale score** | 65.6 (54% (medium)) | 55.7 (8% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | An AI-native customer service platform that processes support tickets, manages refunds and account updates, and runs multi-step workflows automatically. It works alongside existing helpdesks or as a standalone system, learning from each resolved ticket to automate similar future requests. | Dust enables organizations to build AI agents that integrate with company knowledge and existing tools while maintaining human control and oversight. Teams can select from multiple AI models, share agents across departments, and enforce granular security controls with audit logging. |
| features.capabilities | `{"iso_27001":false,"soc2_type_ii":true,"pricing_model":"tiered_subscription","architecture_model":"managed_cloud_saas","generative_ai_llm_answers":true,"rigid_decision_tree_flow_builder":true,"knowledge_base_scraping_ingestion":true,"transactional_api_actions_in_chat":true,"multilingual_real_time_translation":false,"omnichannel_whatsapp_sms_deployment":false,"mit_or_apache_permissive_oss_license":true,"embeddable_iframe_or_chat_widget_export":true,"seamless_human_agent_escalation_handoff":true,"slack_or_microsoft_teams_bot_deployment":true,"visual_drag_and_drop_node_canvas_builder":true,"zendesk_salesforce_help_desk_integration":true,"multi_model_selection_openai_anthropic_local":false,"custom_api_tool_calling_and_webhook_execution":true,"notion_google_drive_confluence_sync_connectors":false,"hallucination_guardrails_and_grounding_controls":false,"rag_knowledge_base_document_upload_and_chunking":true,"team_sharing_and_role_based_access_control_rbac":true,"agent_memory_and_persistent_conversation_threads":true}` | `{"architecture_model":"managed_cloud_saas","multi_model_selection_openai_anthropic_local":true,"notion_google_drive_confluence_sync_connectors":true,"team_sharing_and_role_based_access_control_rbac":true}` |
| integrations.count | 6 | 70 |
| integrations.list | `[{"name":"WhatsApp"},{"name":"Facebook Messenger"},{"name":"Telegram"},{"name":"Slack"},{"name":"Webflow"},{"name":"Zendesk"}]` | `[{"name":"Slack"},{"name":"Notion"},{"name":"Google Drive"},{"name":"GitHub"},{"name":"Salesforce"},{"name":"Zendesk"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | - |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free tier","features":["3 AI agents","Resolution SLA","Help Center","Community support"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"conversations":"100/mo"}},{"free":false,"name":"Plus","summary":"$150/mo billed annually","features":["Unlimited AI agents","Remove Botpress branding","Help Center with custom domain","Live chat technical support","$0.10 AI usage per conversation included"],"commitment":"annual","components":[{"kind":"fixed","amount":150,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"conversations":"250/mo"}},{"free":false,"name":"Team","summary":"$750/mo for 1,500 conversations/mo","features":["Teams, routing & RBAC","Team-level analytics","Real-time collaboration","Custom conversation volume","Dedicated support engineer","Uptime SLA","Custom storage"],"components":[{"kind":"fixed","amount":750,"period":"month","currency":"USD"}],"contactSales":true,"includedLimits":{"conversations":"1500/mo"}}],"addOns":[{"name":"Storage add-on","components":[{"kind":"fixed","amount":40,"period":"month","currency":"USD"}]}],"summary":"From $150/mo (Plus tier). Free tier with 100 conversations/mo.","currency":"USD","freeTier":true,"sourceUrl":"https://botpress.com/pricing","retrievedAt":"2026-08-25T08:35:42.920Z","startingPrice":{"amount":150,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | - |
| pricing.free_tier | yes | - |
| pricing.model | freemium | - |
| pricing.price_level | high | - |
| pricing.starting_price | `{"amount":150,"currency":"USD"}` | - |
| pricing.transparent | yes | - |
| security.gdpr | yes | - |
| security.hipaa | yes | - |
| security.soc2 | yes | - |

## Capabilities (No Code Agent Builders)

| Capability | Botpress | Dust |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Architecture model | Managed cloud saas | Managed cloud saas |
| Rag knowledge base document upload and chunking | ✓ | - |
| Notion google drive confluence sync connectors | ✗ | ✓ |
| Visual drag and drop node canvas builder | ✓ | - |
| Multi model selection openai anthropic local | ✗ | ✓ |
| Custom API tool calling and webhook execution | ✓ | - |
| Team sharing and role based access control RBAC | ✓ | ✓ |
| Embeddable iframe or chat widget export | ✓ | - |
| Agent memory and persistent conversation threads | ✓ | - |
| Slack or microsoft teams bot deployment | ✓ | - |
| SOC2 type ii | ✓ | - |
| Mit or apache permissive oss license | ✓ | - |
| Pricing model | tiered_subscription | - |

*Source: Vioscale. Generated 2026-09-01T14:57:01.953Z. "-" = undocumented, not absent.*