# Bland AI vs Retell AI

**Leader by Vioscale score:** Retell AI

| Attribute | Bland AI | Retell AI |
|---|---|---|
| **Vioscale score** | 59.4 (56% (medium)) | 78 (54% (medium)) |
| deployment.options | `{"cloud":true,"on_prem":true,"self_hosted":true}` | `{"cloud":true}` |
| description.long | An AI phone agent platform that automates inbound and outbound calls at enterprise scale with all processing running on self-hosted infrastructure for maximum security and regulatory compliance. | An AI voice platform that handles phone calls autonomously, managing appointment booking, order status checks, lead qualification, and customer service interactions. It integrates with existing CRM systems and telephony infrastructure to maintain customer context and automatically log outcomes. |
| features.capabilities | `{"soc2_type_ii":true,"pricing_model":"per_minute_usage_based","deployment_model":"no_code_saas_platform","post_call_transcription_and_crm_sync":true,"dynamic_mid_call_api_function_execution":true,"emotion_prosody_and_custom_voice_cloning":true,"outbound_dialing_and_campaign_management":true,"inbound_reception_and_ivr_routing_replacement":true,"hipaa_compliance_for_medical_appointment_setting":true,"sub_second_latency_and_interruption_barget_in_handling":true}` | `{"soc2_type_ii":true,"pricing_model":"per_minute_usage_based","deployment_model":"no_code_saas_platform","post_call_transcription_and_crm_sync":true,"dynamic_mid_call_api_function_execution":true,"emotion_prosody_and_custom_voice_cloning":true,"outbound_dialing_and_campaign_management":true,"live_human_handoff_and_call_transfer_logic":true,"inbound_reception_and_ivr_routing_replacement":true,"voicemail_detection_and_answering_machine_drops":true,"hipaa_compliance_for_medical_appointment_setting":true,"twilio_vonage_bring_your_own_carrier_byoc_support":true,"sub_second_latency_and_interruption_barget_in_handling":false}` |
| integrations.count | 2 | 35 |
| integrations.list | `[{"name":"Slack"},{"name":"HubSpot"}]` | `[{"name":"Twilio"},{"name":"Vonage"},{"name":"Telnyx"},{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Zoho CRM"},{"name":"Zapier"},{"name":"n8n"},{"name":"Make"},{"name":"viaSocket"},{"name":"Zendesk"},{"name":"Talkdesk"},{"name":"RingCentral"},{"name":"ServiceTitan"},{"name":"Nice"},{"name":"Workable"},{"name":"Go High Level"},{"name":"OpenDental"},{"name":"Slack"},{"name":"Monday.com"},{"name":"Smartsheets"},{"name":"Shopify"},{"name":"Stripe"},{"name":"Xero"},{"name":"Supabase"},{"name":"Webflow"},{"name":"WhatsApp"},{"name":"ElevenLabs"},{"name":"Minimax"},{"name":"Fish Audio"},{"name":"Cartesia"},{"name":"OpenAI"},{"name":"Google Gemini"},{"name":"Anthropic Claude"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":["US","EU","GB"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"hybrid","plans":[{"free":false,"name":"Base Platform","summary":"$2,000/month + $0.80/minute for voice","features":["Inbound and outbound calls","40+ language support","Real-time translation in 23 languages","Custom voice cloning","Memory feature for multi-call context"],"commitment":"monthly","components":[{"kind":"fixed","amount":2000,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"minute","amount":0.8,"period":"month","currency":"USD"}],"description":"Platform access with monthly voice minute allocation and per-minute overage charges","contactSales":false,"includedLimits":{"voice_minutes":"3000-5000/mo"}}],"addOns":[{"name":"Premium Integration API Access","components":[{"kind":"fixed","amount":200,"period":"month","currency":"USD"}]},{"name":"Dedicated Account Management","components":[{"kind":"fixed","amount":500,"period":"month","currency":"USD"}]}],"summary":"From $2,000/month base + $0.80/minute usage. Additional costs for premium integrations and enhanced support.","currency":"USD","freeTier":false,"sourceUrl":"https://www.bland.ai/blog/conversational-ai-pricing","retrievedAt":"2026-08-25T21:44:24.746Z","startingPrice":{"amount":2000,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"usage","plans":[{"free":false,"name":"Pay-as-you-go","summary":"$0.07–$0.31/minute for AI voice agents; $0.002+/message for chat agents. $10 free credit on signup.","features":["Voice agents for inbound/outbound calls","Call transfer and routing","CRM integration (Salesforce, HubSpot)","Post-call transcription and logging","Custom LLM models","SMS capabilities","Knowledge base","Voicemail handling","Call screening detection"],"commitment":"monthly","components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.07,"currency":"USD"},{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.31,"currency":"USD"},{"per":{"qty":1,"unit":"message"},"kind":"metered","amount":0.002,"currency":"USD"},{"kind":"per_unit","unit":"concurrent_call","amount":8,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"knowledge_base","amount":8,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"phone_number","amount":10,"period":"month","currency":"USD"},{"kind":"fixed","amount":2,"period":"month","currency":"USD"},{"per":{"qty":1,"unit":"outbound_call"},"kind":"metered","amount":0.1,"currency":"USD"},{"per":{"qty":1,"unit":"SMS"},"kind":"metered","amount":0.01,"currency":"USD"}],"contactSales":false,"includedLimits":{"free_credit":"$10","knowledge_bases":"10","concurrent_calls":"20"}},{"free":false,"name":"Enterprise","summary":"Custom pricing. HIPAA, SOC2 Type II, and GDPR compliant.","features":["HIPAA/BAA compliance","Single Sign-On (SSO)","Custom MSA agreement","Custom Data Processing Agreement (DPA)","Dedicated concurrency allocation","All Pay-as-you-go features"],"minSeats":50,"components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.055,"currency":"USD"}],"description":"Custom deployment with dedicated support, compliance, and higher concurrency","contactSales":true,"includedLimits":{"concurrent_calls":"50+"}}],"addOns":[{"name":"SMS from Retell","components":[{"kind":"fixed","amount":2,"period":"month","currency":"USD"}]},{"name":"Additional Concurrency","components":[{"kind":"per_unit","unit":"concurrent_call","amount":8,"period":"month","currency":"USD"}]},{"name":"Knowledge Base","components":[{"kind":"per_unit","unit":"knowledge_base","amount":8,"period":"month","currency":"USD"}]},{"name":"Phone Number","components":[{"kind":"per_unit","unit":"phone_number","amount":10,"period":"month","currency":"USD"}]}],"summary":"From $0.07–$0.31/minute for AI voice agents. $10 free credit. Enterprise plans available with HIPAA and SOC2 Type II compliance.","currency":"USD","freeTier":true,"sourceUrl":"https://www.retellai.com/ar/pricing","retrievedAt":"2026-08-25T21:41:54.868Z","startingPrice":{"amount":2,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | high | low |
| pricing.starting_price | `{"amount":2000,"currency":"USD"}` | `{"amount":2,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.pci | yes | - |
| security.soc2 | yes | yes |

## Capabilities (Voice AI Agents)

| Capability | Bland AI | Retell AI |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | No code saas platform | No code saas platform |
| Sub second latency and interruption barget in handling | ✓ | ✗ |
| Dynamic mid call API function execution | ✓ | ✓ |
| Live human handoff and call transfer logic | - | ✓ |
| Emotion prosody and custom voice cloning | ✓ | ✓ |
| Inbound reception and ivr routing replacement | ✓ | ✓ |
| Outbound dialing and campaign management | ✓ | ✓ |
| Post call transcription and CRM sync | ✓ | ✓ |
| Voicemail detection and answering machine drops | - | ✓ |
| Twilio vonage bring your own carrier byoc support | - | ✓ |
| SOC2 type ii | ✓ | ✓ |
| HIPAA compliance for medical appointment setting | ✓ | ✓ |
| Pricing model | Per minute usage based | Per minute usage based |

*Source: Vioscale. Generated 2026-09-01T15:20:34.445Z. "-" = undocumented, not absent.*