# Birdeye vs Yext

| Attribute | Birdeye | Yext |
|---|---|---|
| **Vioscale score** | 90.2 (25% (low)) | 34.3 (24% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Uses intelligent AI agents to manage online reviews, optimize business listings, create marketing content, and automate social media workflows across multiple locations from a single platform. | An enterprise platform that leverages AI agents to generate on-brand marketing content, manage business information across locations, and distribute that content to directories, maps, social media, and review platforms from a centralized verified data source. |
| features.capabilities | - | `{"pricing_model":"quote","deployment_model":"managed_cloud_saas","ai_suggested_review_replies":true,"google_business_profile_api_sync":true,"centralized_review_response_inbox":true,"generative_ai_answer_synthesis_rag":true,"yelp_apple_maps_facebook_local_sync":true,"multi_lingual_semantic_understanding":true,"industry_specific_crm_point_of_sale_sync":true,"local_directory_listing_address_sync_api":true,"admin_dashboard_for_search_analytics_and_gaps":true}` |
| integrations.count | 3,000 | 11 |
| integrations.list | `[{"name":"Salesforce"},{"name":"Epic"},{"name":"Yardi"},{"name":"Toast"},{"name":"Storable"},{"name":"AviMark"},{"name":"Facebook"},{"name":"Google"}]` | `[{"name":"InYourArea"},{"name":"Mediawiki"},{"name":"Google Business Profile"},{"name":"Facebook"},{"name":"Twitter"},{"name":"Instagram"},{"name":"Google Maps"},{"name":"Yelp"},{"name":"Apple Maps"},{"name":"Review platforms"},{"name":"LLMs"}]` |
| market.availability | - | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"web":true}` |
| pricing | - | `{"type":"quote","sourceUrl":"https://www.yext.com","retrievedAt":"2026-08-21T13:43:49.807Z"}` |
| pricing.model | commercial | quote |
| pricing.price_level | - | unknown |
| pricing.transparent | - | no |
| reliability.sla_pct | 99.9 | - |
| reliability.status_page | yes | - |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.iso27001 | yes | - |
| security.soc2 | yes | - |

## Capabilities (Reputation Management)

| Capability | Birdeye | Yext |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Local directory listing address sync API | - | ✓ |
| Centralized review response inbox | - | ✓ |
| Automated SMS review solicitation | - | - |
| AI suggested review replies | - | ✓ |
| Review gating feedback routing | - | - |
| Competitor local ranking analysis | - | - |
| Google business profile API sync | - | ✓ |
| Yelp apple maps facebook local sync | - | ✓ |
| Industry specific CRM point of sale sync | - | ✓ |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | Quote |

*Source: Vioscale. Generated 2026-09-01T17:08:52.637Z. "-" = undocumented, not absent.*