# BigCommerce vs commercetools

**Leader by Vioscale score:** BigCommerce

| Attribute | BigCommerce | commercetools |
|---|---|---|
| **Vioscale score** | 63.9 (55% (medium)) | 54.8 (59% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"hybrid":true}` |
| description.long | A hosted platform for mid-market and enterprise online retailers, providing headless API access, B2B capabilities, and marketplace connectivity. Delivers 99.98% uptime with enterprise-grade security compliance and built-in tools for multi-currency global commerce. | A composable, API-first commerce infrastructure used by 600+ global enterprises to manage B2C, B2B, and omnichannel commerce at scale. Emphasizes headless architecture, real-time operations, modular components, and intelligent automation without GMV-based fees. |
| features.capabilities | `{"headless":true,"free_tier":false,"open_source":false,"b2b_features":true,"platform_type":"hosted_saas","self_hostable":false,"payments_model":"both","pci_compliance":true,"pos_omnichannel":true,"transaction_fees":false,"extension_ecosystem":"20+ embedded payment providers, major marketplace connectors (Amazon, eBay, Walm","multi_currency_language":true}` | `{"headless":true,"free_tier":false,"open_source":false,"b2b_features":true,"soc2_type_ii":true,"platform_type":"hosted_saas","pricing_model":"enterprise_annual_contract","self_hostable":false,"payments_model":"both","pci_compliance":false,"pos_omnichannel":true,"deployment_model":"headless_middleware_api","transaction_fees":false,"extension_ecosystem":"ISV partner network with Solution Hub offering ready-to-go integrations, acceler","multi_currency_language":true,"endless_aisle_in_store_digital_ordering":true,"ship_from_store_sfs_fulfillment_routing":true,"headless_composable_architecture_support":true,"real_time_multi_location_inventory_visibility":true}` |
| integrations.count | 12 | 9 |
| integrations.list | `[{"name":"Amazon"},{"name":"eBay"},{"name":"Walmart"},{"name":"Google"},{"name":"Meta"},{"name":"TikTok"},{"name":"UPS"},{"name":"USPS"},{"name":"FedEx"},{"name":"Royal Mail"},{"name":"Canada Post"},{"name":"Australia Post"}]` | `[{"name":"TrustElevate"},{"name":"Krish Multi Vendor Marketplace"},{"name":"Google Cloud Marketplace"},{"name":"AWS Marketplace"},{"name":"Payment Service Providers (PSPs)"},{"name":"Franka Emika"},{"name":"PSPs (Adyen, Stripe, Square, etc.)"},{"name":"Shipping & Tax providers"},{"name":"PIMs (Product Information Management)"},{"name":"Search & Personalization platforms"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"DE","primaryMarkets":["US","GB","DE"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Core","summary":"$29/month billed annually; auto-upgrades when exceeding GMV cap","features":["24/7 chat & email support","Zero fees with Embedded Payment Providers"],"commitment":"annual","components":[{"kind":"fixed","amount":29,"period":"month","currency":"USD"},{"of":"orders via non-embedded payment providers","kind":"percentage","plus":null,"rate":2}],"description":"Startups and small businesses","contactSales":false,"includedLimits":{"gmv_cap":"$30K TTM"}},{"free":false,"name":"Growth","summary":"$79/month billed annually; auto-upgrades when exceeding GMV cap","features":["24/7 live phone & chat support","Zero fees with Embedded Payment Providers"],"commitment":"annual","components":[{"kind":"fixed","amount":79,"period":"month","currency":"USD"}],"description":"Established businesses scaling toward $100K in annual sales","contactSales":false,"includedLimits":{"gmv_cap":"$100K TTM"}},{"free":false,"name":"Scale","summary":"$299/month billed annually plus 0.9% on GMV above cap","features":["24/7 live phone & chat support","Zero fees with Embedded Payment Providers"],"commitment":"annual","components":[{"kind":"fixed","amount":299,"period":"month","currency":"USD"},{"of":"GMV above cap","kind":"percentage","plus":null,"rate":0.9}],"description":"Fast-growing businesses with $1M+ in annual sales","contactSales":false,"includedLimits":{"gmv_cap":"$1M+ annual sales"}},{"free":false,"name":"Performance","summary":"Custom pricing starting at $1,499/month billed annually","features":["Custom payment terms","Dedicated Customer Success Manager","24/7 live phone & chat support"],"commitment":"annual","components":[{"kind":"fixed","amount":1499,"period":"month","currency":"USD"}],"description":"High-volume businesses with custom requirements","contactSales":true}],"summary":"From $29/month (annual billing). Free trial available. Embedded payment providers at zero transaction fees.","currency":"USD","freeTier":false,"sourceUrl":"https://www.bigcommerce.com","retrievedAt":"2026-08-05T14:24:25.297Z","startingPrice":{"amount":29,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"quote","plans":[{"free":false,"name":"Premium","summary":"Contact sales for custom pricing","features":["Premium Support with enhanced SLA and priority support","Audit Log Premium for tracking changes","Advanced B2B APIs with Business Units and role-based permissions","Performance testing add-on","HIPAA compliance add-on"],"contactSales":true}],"addOns":[{"name":"Premium Support"},{"name":"Audit Log Premium"},{"name":"Advanced B2B APIs"},{"name":"Additional regions and connectors"},{"name":"Performance testing"},{"name":"HIPAA compliance"}],"summary":"Order-based pricing model. Contact sales for quote.","currency":"USD","freeTier":false,"sourceUrl":"https://commercetools.com/pricing","retrievedAt":"2026-08-14T13:39:25.993Z"}` |
| pricing.free_tier | no | no |
| pricing.model | quote | quote |
| pricing.price_level | unknown | unknown |
| pricing.transparent | no | no |
| reliability.sla_pct | 99.98 | 99.99 |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | - | yes |
| security.iso27001 | yes | - |
| security.pci | yes | - |
| security.soc2 | yes | yes |

## Capabilities (E-commerce Platforms)

| Capability | BigCommerce | commercetools |
|---|:--:|:--:|
| **Core** |  |  |
| Platform type | Hosted all-in-one SaaS | Hosted all-in-one SaaS |
| **Licensing** |  |  |
| Open-source | ✗ | ✗ |
| **Deployment** |  |  |
| Self-hostable | ✗ | ✗ |
| **Pricing** |  |  |
| Free / open tier | ✗ | ✗ |
| Transaction fees beyond plan | ✗ | ✗ |
| **Payments** |  |  |
| Payments model | Built-in + BYO gateway | Built-in + BYO gateway |
| **Architecture** |  |  |
| Headless / API-first storefront | ✓ | ✓ |
| **Compliance** |  |  |
| PCI-DSS compliance provided | ✓ | ✗ |
| **Reach** |  |  |
| Multi-currency / multi-language | ✓ | ✓ |
| **Selling** |  |  |
| B2B / wholesale features | ✓ | ✓ |
| POS / omnichannel | ✓ | ✓ |
| **Extensibility** |  |  |
| App / extension ecosystem size | 20+ embedded payment providers, major marketplace connectors (Amazon, eBay, Walm | ISV partner network with Solution Hub offering ready-to-go integrations, acceler |

*Source: Vioscale. Generated 2026-09-01T16:42:20.885Z. "-" = undocumented, not absent.*