# Better Stack vs Zabbix

**Leader by Vioscale score:** Better Stack

| Attribute | Better Stack | Zabbix |
|---|---|---|
| **Vioscale score** | 60.3 (73% (medium)) | 52.1 (17% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"hybrid":true,"on_prem":true,"self_hosted":true}` |
| description.long | Observability platform offering tracing, logging, infrastructure monitoring, error tracking, incident management, and real user monitoring. Positioned as significantly more cost-effective than competitors like Datadog. | A comprehensive monitoring solution that collects metrics from any source and provides visibility across infrastructure, applications, networks, and services, deployable either on-premises or as a managed cloud service |
| features.capabilities | `{"apm":true,"rum":true,"logs":true,"hosting":"cloud","metrics":true,"on_call":true,"tracing":true,"alerting":true,"dashboards":true,"otel_native":true}` | `{"logs":true,"hosting":"both","metrics":true,"alerting":true,"dashboards":true}` |
| integrations.count | 20 | 22 |
| integrations.list | `[{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Linear"},{"name":"GitHub"},{"name":"Grafana"},{"name":"Datadog"},{"name":"Notion"},{"name":"Sentry"},{"name":"Zapier"},{"name":"Prometheus"},{"name":"Zabbix"},{"name":"Azure"},{"name":"AWS"},{"name":"Google Cloud"},{"name":"New Relic"},{"name":"Mixpanel"},{"name":"Intercom"},{"name":"Front"},{"name":"Drift"},{"name":"Terraform Provider"}]` | `[{"name":"SNMP"},{"name":"Java"},{"name":"IPMI"},{"name":"SSH"},{"name":"Telnet"},{"name":"NETCONF"},{"name":"SFTP"},{"name":"ODBC"},{"name":"ICMP"},{"name":"TCP"},{"name":"Prometheus"},{"name":"Modbus"},{"name":"MQTT"},{"name":"HTTP"},{"name":"HTTPS"},{"name":"VMware"},{"name":"vCenter"},{"name":"Veeam Backup and Replication"},{"name":"Veeam Backup Enterprise Manager"},{"name":"RabbitMQ"},{"name":"GCP"},{"name":"MSSQL"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"LV","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"cli":true,"mac":true,"web":true,"linux":true,"windows":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free tier for personal projects","features":["10 monitors & heartbeats","1 status page","Slack & email alerts","100,000 exceptions per month","5,000 session replays"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Personal projects with limited monitoring and log retention","contactSales":false,"includedLimits":{"metrics":"30 GB","monitors":"10","exceptions":"100,000/month","heartbeats":"10","status_pages":"1","logs_retained":"3 GB (3 days)","session_replays":"5,000","traces_retained":"3 GB (3 days)","web_events_retained":"3 GB (3 days)"}},{"free":false,"name":"Responder","summary":"$29/month billed annually or $34/month billed monthly","features":["1 responder license","Unlimited phone call alerts","Unlimited SMS alerts","On-call scheduling & iOS/Android apps","Incident management with AI SRE","Slack & MS Teams integration","AI-written post-mortems","1 status page included","Reporting & analytics","Zapier & webhook integrations"],"components":[{"kind":"fixed","amount":29,"period":"month","currency":"USD"},{"kind":"fixed","amount":34,"period":"month","currency":"USD"}],"description":"Single on-call responder with full platform access and unlimited phone/SMS alerts","contactSales":false},{"free":false,"name":"Telemetry - Nano","summary":"$25/month annually or $30/month monthly","features":["40 GB traces","40 GB logs","40 GB metrics","30 day retention"],"components":[{"kind":"fixed","amount":25,"period":"month","currency":"USD"},{"kind":"fixed","amount":30,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"logs":"40 GB/month","traces":"40 GB/month","metrics":"40 GB/month","retention":"30 days"}},{"free":false,"name":"Telemetry - Micro","summary":"$100/month annually or $120/month monthly","features":["160 GB traces","160 GB logs","160 GB metrics","30 day retention"],"components":[{"kind":"fixed","amount":100,"period":"month","currency":"USD"},{"kind":"fixed","amount":120,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"logs":"160 GB/month","traces":"160 GB/month","metrics":"160 GB/month","retention":"30 days"}},{"free":false,"name":"Telemetry - Mega","summary":"$210/month annually or $250/month monthly","features":["340 GB traces","340 GB logs","340 GB metrics","30 day retention"],"components":[{"kind":"fixed","amount":210,"period":"month","currency":"USD"},{"kind":"fixed","amount":250,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"logs":"340 GB/month","traces":"340 GB/month","metrics":"340 GB/month","retention":"30 days"}},{"free":false,"name":"Telemetry - Tera","summary":"$420/month annually or $500/month monthly","features":["700 GB traces","700 GB logs","700 GB metrics","30 day retention"],"components":[{"kind":"fixed","amount":420,"period":"month","currency":"USD"},{"kind":"fixed","amount":500,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"logs":"700 GB/month","traces":"700 GB/month","metrics":"700 GB/month","retention":"30 days"}}],"addOns":[{"name":"AI SRE Tokens","components":[{"per":{"qty":1,"unit":"million tokens"},"kind":"metered","amount":5,"currency":"USD"}]},{"name":"Slack & MS Teams Incident Management","components":[{"kind":"per_unit","unit":"responder","amount":9,"period":"month","currency":"USD"}]},{"name":"Additional Status Pages","components":[{"kind":"fixed","amount":12,"period":"month","currency":"USD"},{"kind":"fixed","amount":15,"period":"month","currency":"USD"}]},{"name":"Call Routing per Phone Number","components":[{"kind":"fixed","amount":208,"period":"month","currency":"USD"},{"kind":"fixed","amount":250,"period":"month","currency":"USD"}]},{"name":"Status Page - White-Label","components":[{"kind":"fixed","amount":208,"period":"month","currency":"USD"},{"kind":"fixed","amount":250,"period":"month","currency":"USD"}]},{"name":"Status Page - Custom Domain & Additional Subscribers","components":[{"kind":"fixed","amount":40,"period":"month","currency":"USD"}]}],"summary":"From $25/month for telemetry or $29/month for on-call. Free tier included. Annual commitment provides ~22-25% savings.","currency":"USD","freeTier":true,"sourceUrl":"https://betterstack.com/pricing","retrievedAt":"2026-08-13T16:53:17.532Z","freeTrialDays":60,"startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"open_source","plans":[{"free":false,"name":"Silver","summary":"$325/month, billed annually","features":["Online support","1 support contact","8x5 support availability","1 day initial response time","Unlimited monitored devices and metrics"],"commitment":"annual","components":[{"kind":"fixed","amount":325,"period":"month","currency":"USD"}],"description":"Online support with business-hours availability and one primary support contact","contactSales":false},{"free":false,"name":"Gold","summary":"From $825/month, billed annually","features":["Phone and online support","2 support contacts","8x5 support availability","4 hour initial response time","Distributed monitoring","Online education","5 Zabbix Online Training Vouchers (Tier 1)","1 Zabbix Summit full ticket","Unlimited monitored devices and metrics"],"commitment":"annual","components":[{"kind":"fixed","amount":825,"period":"month","currency":"USD"}],"description":"Phone and online support during business hours with two support contacts, includes distributed monitoring and training","contactSales":false},{"free":false,"name":"Platinum","summary":"Custom pricing","features":["Phone and online support","3 support contacts","24x7 support availability","2 hour initial response time","Distributed monitoring","Remote troubleshooting","Performance tuning","Environment review","Upgrades by Zabbix team","40 hours remote consultancy","30 Zabbix Online Training Vouchers (Tier 1)","10 Tier 2 training vouchers","3 Zabbix Summit full tickets"],"commitment":"annual","description":"24/7 support with three contacts, includes performance tuning, environment review, and 40 hours of remote consultancy","contactSales":true},{"free":false,"name":"Enterprise","summary":"Custom pricing, enterprise-grade support","features":["Phone and online support","7 support contacts","24x7 support availability","1.5 hour initial response time","1 hour emergency response time","Assigned Customer Success Manager","Remote troubleshooting","Performance tuning","Environment review","Upgrades by Zabbix team","80 hours remote consultancy","100 Zabbix Online Training Vouchers (Tier 1)","30 Tier 2 training vouchers","High availability","Unlimited deployments","Multiple legal entities","Hands-on assistance"],"commitment":"annual","description":"24/7 premium support with seven contacts, assigned customer success manager, hands-on assistance, and 80 hours of consultancy","contactSales":true},{"free":false,"name":"Global","summary":"Custom pricing, premium global support","features":["Phone and online support","20 support contacts","24x7 support availability","1 hour initial response time","1 hour emergency response time","Assigned Customer Success Manager","Remote troubleshooting","Performance tuning","Environment review","Upgrades by Zabbix team","High availability","Unlimited deployments","Multiple legal entities","Hands-on assistance","Annual Q&A session with product owners"],"commitment":"annual","description":"Premium global support with twenty contacts and strategic assistance across unlimited deployments and multiple entities","contactSales":true}],"summary":"Free open-source software with optional subscriptions from $325/month (Silver). All subscriptions include support SLAs and 5 years of security fixes.","currency":"USD","freeTier":true,"sourceUrl":"https://www.zabbix.com","retrievedAt":"2026-08-16T21:34:30.194Z","freeTrialDays":5,"startingPrice":{"amount":325,"period":"month","currency":"USD"},"billingPeriods":["year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | open_source |
| pricing.price_level | mid | free |
| pricing.transparent | yes | yes |
| reliability.status_page | yes | - |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.soc2 | yes | - |

## Capabilities (Observability Tools)

| Capability | Better Stack | Zabbix |
|---|:--:|:--:|
| **Signals** |  |  |
| Metrics | ✓ | ✓ |
| Log management | ✓ | ✓ |
| Distributed tracing | ✓ | - |
| Application performance monitoring | ✓ | - |
| Real-user monitoring | ✓ | - |
| **Response** |  |  |
| Alerting | ✓ | ✓ |
| On-call / incident management | ✓ | - |
| **Insight** |  |  |
| Dashboards | ✓ | ✓ |
| **Standards** |  |  |
| OpenTelemetry-native | ✓ | - |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud + self-hosted |

*Source: Vioscale. Generated 2026-09-01T14:43:07.046Z. "-" = undocumented, not absent.*