# Bandwidth vs Plivo

**Leader by Vioscale score:** Plivo

| Attribute | Bandwidth | Plivo |
|---|---|---|
| **Vioscale score** | 60.3 (73% (medium)) | 79 (73% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud communications company providing voice services and phone number management, with integrations for conversational AI and contact center platforms. | A cloud telephony and contact center platform that enables businesses to deploy AI agents and handle customer interactions across voice calls, SMS, WhatsApp, email, and chat through programmable APIs and a unified agent interface. |
| features.capabilities | `{"voice":true,"verify_otp":true,"global_coverage":"global"}` | `{"rcs":true,"sms":true,"chat":true,"email":true,"voice":true,"two_way":true,"whatsapp":true,"global_coverage":"global","usage_pricing_transparent":true}` |
| integrations.count | 7 | 9 |
| integrations.list | `[{"name":"Call Verification"},{"name":"Pindrop"},{"name":"Genesys"},{"name":"Five9"},{"name":"Webex"},{"name":"Zoom"},{"name":"Conversational AI Integrations"}]` | `[{"name":"LiveKit"},{"name":"Pipecat"},{"name":"OpenAI"},{"name":"Google Gemini"},{"name":"Deepgram"},{"name":"Cartesia"},{"name":"ElevenLabs"},{"name":"Vapi"},{"name":"OpenAI Realtime"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"web":true}` |
| pricing | `{"type":"usage","plans":[{"free":false,"name":"SMS Messaging","components":[{"per":{"qty":1,"unit":"message"},"kind":"metered","amount":0.004,"currency":"USD"},{"per":{"qty":1,"unit":"message"},"kind":"metered","amount":0.008,"currency":"USD"},{"per":{"qty":1,"unit":"message"},"kind":"metered","amount":0.007,"currency":"USD"}],"description":"Per-message SMS pricing via 10DLC, Short Code, and Toll-Free","contactSales":false},{"free":false,"name":"MMS Messaging","components":[{"per":{"qty":1,"unit":"message"},"kind":"metered","amount":0.015,"currency":"USD"},{"per":{"qty":1,"unit":"message"},"kind":"metered","amount":0.02,"currency":"USD"}],"description":"Per-message MMS pricing","contactSales":false},{"free":false,"name":"Voice API","components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.01,"currency":"USD"},{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.0055,"currency":"USD"},{"per":{"qty":100,"unit":"character"},"kind":"metered","amount":0.0007,"currency":"USD"},{"per":{"qty":100,"unit":"character"},"kind":"metered","amount":0.003,"currency":"USD"},{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.002,"currency":"USD"},{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.0015,"currency":"USD"},{"per":{"qty":1,"unit":"call"},"kind":"metered","amount":0.006,"currency":"USD"}],"description":"Per-minute voice calling with transcription, text-to-speech, and conferencing","contactSales":false},{"free":false,"name":"Authentication API","components":[{"per":{"qty":1,"unit":"authentication"},"kind":"metered","amount":0.05,"currency":"USD"},{"per":{"qty":1,"unit":"call"},"kind":"metered","amount":0.15,"currency":"USD"}],"description":"Two-factor authentication and call verification","contactSales":false},{"free":false,"name":"SIP Trunking","description":"Customizable usage-based model for premises-based or cloud stack voice","contactSales":true}],"summary":"Usage-based pricing from $0.004 per SMS to $0.15 per call verification. Volume-based discounts. Custom enterprise pricing available.","currency":"USD","freeTier":false,"sourceUrl":"https://www.bandwidth.com","retrievedAt":"2026-08-03T13:21:09.932Z","startingPrice":{"amount":0.0007,"period":"month","currency":"USD"}}` | `{"type":"usage","plans":[{"free":false,"name":"Voice API","summary":"From $0.0028/minute","features":["Make and receive calls","Browser SDK support","SIP trunking"],"components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.0028,"currency":"USD"}],"contactSales":false},{"free":false,"name":"AI Agents","summary":"$0.04/minute all-inclusive","features":["Conversational voice agents","No-code agent builder"],"components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.04,"currency":"USD"}],"contactSales":false},{"free":false,"name":"Plivo CX","summary":"$228/year","features":["Omnichannel analytics","Sentiment analysis","Unified agent desktop","AI-powered insights"],"commitment":"annual","components":[{"kind":"fixed","amount":228,"period":"year","currency":"USD"}],"contactSales":false}],"summary":"Usage-based pricing from $0.0028/min for voice and $0.04/min for AI agents. Plivo CX at $228/year. Free tier includes $10 credits.","currency":"USD","freeTier":true,"sourceUrl":"https://www.plivo.com/blog/best-customer-analytics-tools-reviews-pricing/","retrievedAt":"2026-08-14T13:40:40.816Z","startingPrice":{"amount":0.0028,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | low | low |
| pricing.transparent | yes | yes |
| reliability.sla_pct | - | 99.99 |
| reliability.status_page | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.iso27001 | yes | - |
| security.soc2 | yes | yes |

## Capabilities (Communication APIs)

| Capability | Bandwidth | Plivo |
|---|:--:|:--:|
| **Channels** |  |  |
| SMS | - | ✓ |
| Voice | ✓ | ✓ |
| WhatsApp | - | ✓ |
| RCS | - | ✓ |
| Transactional email | - | ✓ |
| Video / real-time | - | - |
| In-app chat | - | ✓ |
| Verify / OTP / 2FA | ✓ | - |
| **Messaging** |  |  |
| Two-way messaging | - | ✓ |
| **Reach** |  |  |
| Geographic coverage | Global | Global |
| **Delivery** |  |  |
| Email deliverability tools | - | - |
| **Commercial** |  |  |
| Published per-unit pricing | - | ✓ |

*Source: Vioscale. Generated 2026-09-01T16:50:58.863Z. "-" = undocumented, not absent.*