# Autotask PSA vs BigTime

**Leader by Vioscale score:** BigTime

| Attribute | Autotask PSA | BigTime |
|---|---|---|
| **Vioscale score** | 27.3 (76% (high)) | 54.6 (53% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A unified cloud platform that consolidates IT service delivery, ticketing, project management, and business operations with deep integrations to 200+ IT and MSP tools, enabling service providers to streamline workflows and improve efficiency. | Professional services automation platform that helps firms manage projects, track time and expenses, create proposals and quotes, handle invoicing, and manage team resources. Provides integrated financial and operational insight to improve project profitability and cash flow. |
| integrations.count | 200 | 8 |
| integrations.list | `[{"name":"Datto RMM"},{"name":"IT Glue"},{"name":"Datto Workplace"},{"name":"Kaseya Quote Manager"},{"name":"VSAX"},{"name":"Microsoft Office"},{"name":"Microsoft Teams"},{"name":"Microsoft Outlook"},{"name":"Active Directory"},{"name":"Stripe"}]` | `[{"name":"QuickBooks Online"},{"name":"QuickBooks Desktop"},{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Jira"},{"name":"Sage Intacct"},{"name":"Lacerte"},{"name":"API"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"quote","sourceUrl":"https://www.datto.com/blog/datto-networking-no-haggle-no-hassle-pricing/","retrievedAt":"2026-08-19T18:26:21.607Z"}` | `{"type":"subscription","plans":[{"free":false,"name":"Essentials","summary":"$20/user/month","features":["Time and Expense Management","Project Portfolio Management","Billing and Invoicing Management","Automatic Reconciliation","QuickBooks Integration","AI Assistant"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":20,"period":"month","currency":"USD"}],"description":"For small, fast-growing teams","contactSales":false},{"free":false,"name":"Advanced","features":["Multi-Currency Expense Management","Custom Reporting Center","Project Templates"],"commitment":"monthly","description":"For scaling mid-sized organizations","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing","features":["Enterprise PSA","Services CPQ","Resource Management","Custom integrations","Multi-Currency Invoicing","Custom Cost and Rate Management","Project Budgeting","Multi-Level Approvals"],"description":"For organizations with established systems and evolving complexity","contactSales":true}],"summary":"From $20/user/month","currency":"USD","freeTier":false,"sourceUrl":"https://www.bigtime.net/pricing/","retrievedAt":"2026-08-19T18:21:20.738Z","startingPrice":{"unit":"seat","amount":20,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | - | no |
| pricing.model | quote | commercial |
| pricing.price_level | unknown | mid |
| pricing.starting_price | - | `{"amount":20,"currency":"USD"}` |
| pricing.transparent | no | yes |
| reliability.sla_pct | 99.99 | 99.99 |
| security.gdpr | yes | - |
| security.hipaa | yes | - |

## Capabilities (Professional Services Automation)

| Capability | Autotask PSA | BigTime |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | - | - |
| Resource capacity utilization tracking | - | - |
| Skills based resource allocation | - | - |
| Project profitability margin forecasting | - | - |
| Time and expense capture mobile | - | - |
| Automated client invoicing | - | - |
| Revenue recognition module asc 606 | - | - |
| Gantt chart task dependencies | - | - |
| Salesforce hubspot CRM integration | - | - |
| Netsuite quickbooks ERP sync | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T16:57:59.136Z. "-" = undocumented, not absent.*