# Assembled vs Zendesk

**Leader by Vioscale score:** Zendesk

| Attribute | Assembled | Zendesk |
|---|---|---|
| **Vioscale score** | 61.7 (55% (medium)) | 67.6 (73% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Cloud-based workforce management platform that integrates support agent operations with AI-powered automation and third-party vendor management for coordinated customer support delivery. | A cloud platform that deploys AI agents to handle customer and employee service requests. Agents improve with each interaction, manage high volumes autonomously, and operate across voice and digital channels without requiring technical configuration. |
| features.capabilities | `{"soc2_type_ii":true,"deployment_model":"cloud_managed_saas","workday_sap_hris_integration":true,"call_center_volume_forecasting":true,"union_fatigue_law_compliance_engine":true,"employee_self_service_shift_swapping":true,"intraday_schedule_adherence_monitoring":true}` | `{"hosting":"cloud","ai_agent":true,"free_tier":true,"ticketing":true,"omnichannel":true,"knowledge_base":true,"voice_telephony":true,"deployment_model":"cloud_managed_saas","automation_macros":true,"reporting_dashboards":true}` |
| integrations.count | 9 | 1,800 |
| integrations.list | `[{"name":"Workday"},{"name":"HiBob"},{"name":"Salesforce Service Cloud"},{"name":"Helpjuice"},{"name":"Confluence"},{"name":"Notion"},{"name":"Zendesk"},{"name":"Guru"},{"name":"Google"}]` | - |
| market.availability | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | - |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"hybrid","plans":[{"free":false,"name":"AI Voice","summary":"From $0.65 per conversation","features":["Autonomous multi-channel resolution","Agentic multi-step workflows","Smart contextual handoffs","Configurable escalation rules","Voice conversations with speech synthesis","Noise cancellation and emotion detection","Dynamic knowledge base access","Smart escalation with context transfer","Case categorization and routing","Contextual understanding and clarification"],"components":[{"per":{"qty":1,"unit":"conversation"},"kind":"metered","amount":0.65,"currency":"USD"}],"description":"Autonomous AI agents for phone, chat, and email support","contactSales":false},{"free":false,"name":"AI Copilot","summary":"$35/month","features":["Drafted replies with style guide customization","Real-time translation","Ticket summaries and wrap-up automation","Agent guidance and knowledge search","One-click tone modifiers"],"components":[{"kind":"fixed","amount":35,"period":"month","currency":"USD"}],"description":"AI assistant for agents to draft responses and automate support tasks","contactSales":false},{"free":false,"name":"Workforce Management Core","summary":"$25/month","features":["Recurring scheduling templates","Real-time adherence monitoring","Staffing analytics","AI-powered schedule generation","Automated time off","Shift swaps","ML-based multi-channel forecasting","Real-time notifications"],"commitment":"monthly","components":[{"kind":"fixed","amount":25,"period":"month","currency":"USD"}],"description":"Core scheduling and real-time adherence management","contactSales":false},{"free":false,"name":"Workforce Management Pro","summary":"$45/month","features":["All Core features","QA reporting via integrations","Custom API and integrations","Designated account manager","Shared Slack channel"],"commitment":"monthly","components":[{"kind":"fixed","amount":45,"period":"month","currency":"USD"}],"description":"Professional tier with custom integrations and account management","contactSales":false},{"free":false,"name":"Workforce Management Enterprise","summary":"$75/month","features":["All Pro features","Vendor Management add-on","BPO capacity planner","Scheduling and real-time integrations with vendors","Staffing coverage heatmaps","BPO billing report","Restricted site permissions"],"commitment":"monthly","components":[{"kind":"fixed","amount":75,"period":"month","currency":"USD"}],"description":"Enterprise tier with vendor management and advanced integrations","contactSales":false}],"addOns":[{"name":"Vendor Management"}],"summary":"From $0.65/conversation (AI Voice), $25/month (Workforce Management Core), $35/month (AI Copilot)","currency":"USD","freeTier":false,"sourceUrl":"https://www.assembled.com/pricing","retrievedAt":"2026-08-25T22:12:26.061Z","startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"freeTier":true,"sourceUrl":"https://www.zendesk.com","retrievedAt":"2026-08-13T16:47:54.531Z"}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | mid | low |
| pricing.starting_price | `{"amount":25,"currency":"USD"}` | - |
| pricing.transparent | yes | no |
| reliability.status_page | - | yes |
| security.disclosure_policy | yes | yes |
| security.fedramp | - | yes |
| security.gdpr | yes | - |
| security.hipaa | yes | yes |
| security.iso27001 | - | yes |
| security.pci | - | yes |
| security.soc2 | yes | yes |

## Capabilities (Workforce Management)

| Capability | Assembled | Zendesk |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Cloud managed saas | Cloud managed saas |
| Skills based routing scheduling | - | - |
| Call center volume forecasting | ✓ | - |
| Intraday schedule adherence monitoring | ✓ | - |
| Union fatigue law compliance engine | ✓ | - |
| Native biometric timeclock hardware | - | - |
| Employee self service shift swapping | ✓ | - |
| Genesys five9 ccaas integration | - | - |
| Workday sap HRIS integration | ✓ | - |
| Mobile app geofenced clock in | - | - |
| SOC2 type ii | ✓ | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T15:00:05.191Z. "-" = undocumented, not absent.*