# AskNicely vs Nicereply

| Attribute | AskNicely | Nicereply |
|---|---|---|
| **Vioscale score** | 28.5 (30% (low)) | 69.2 (26% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | An AI-powered feedback and reputation management platform for multi-location service businesses. It collects customer sentiment through surveys, provides actionable insights and recommendations, and helps manage reviews and team engagement to drive growth. | A survey tool that integrates with support and CRM systems to collect real-time customer feedback and satisfaction metrics. |
| integrations.count | 100 | 10 |
| integrations.list | `[{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Google"},{"name":"Facebook"},{"name":"Yelp"}]` | `[{"name":"Zendesk"},{"name":"Front"},{"name":"Helpscout"},{"name":"Pipedrive"},{"name":"Freshdesk"},{"name":"LiveAgent"},{"name":"Salesforce Service Cloud"},{"name":"CloudTalk"},{"name":"Zapier"},{"name":"Custom integration via API"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"usage","plans":[{"free":false,"name":"Learn","summary":"Usage-based pricing starting from 500 responses/year","features":["CSAT and NPS surveys","Unlimited users","AI-powered surveys","Automated workflows","Reports and leaderboards"],"commitment":"annual","description":"Core feedback collection with surveys and basic analytics","contactSales":true},{"free":false,"name":"Grow","summary":"Most popular plan. Usage-based pricing.","features":["Everything in Learn","AI Insight reports","Real-time TV display","Slack and Microsoft Teams integration","Request reviews","AI suggested responses","Google review manager","Generate testimonials","Reputation management","SSO"],"commitment":"annual","description":"Enhanced insights and team collaboration with integrations","contactSales":true},{"free":false,"name":"Transform","summary":"Enterprise plan with white-label and advanced features","features":["In-app surveys","White label surveys","Unlimited API data extraction","CX goals and recognition","Team huddles","Frontline coaching"],"commitment":"annual","description":"Advanced white-label and API capabilities for enterprises","contactSales":true}],"addOns":[{"name":"NiceAI"},{"name":"SSO/SAML Authentication","components":[{"kind":"fixed","amount":1500,"period":"year","currency":"USD"}]},{"name":"Assigned Customer Success Manager"}],"summary":"Usage-based pricing starting from 500 responses/year, scaling per response. Annual billing with multi-year discounts available. Contact sales for exact quotes.","currency":"USD","freeTier":false,"sourceUrl":"https://www.asknicely.com/pricing","retrievedAt":"2026-08-19T23:11:18.316Z","billingPeriods":["year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"$59/month billed annually (save $240/year)","features":["CSAT, CES & NPS surveys","All integrations","Unlimited active surveys","Post-resolution surveys","In-signature email surveys","Link surveys","Website pop-up surveys","Feedback Analytics","Custom survey design"],"commitment":"annual","components":[{"kind":"fixed","amount":59,"period":"month","currency":"USD"}],"description":"Up to 100 responses per month","contactSales":false,"includedLimits":{"responses":"100/month"}},{"free":false,"name":"Starter","summary":"$79/month","features":["CSAT, CES & NPS surveys","All integrations","Unlimited active surveys","Post-resolution surveys","In-signature email surveys","Link surveys","Website pop-up surveys","Feedback Analytics","Custom survey design"],"commitment":"monthly","components":[{"kind":"fixed","amount":79,"period":"month","currency":"USD"}],"description":"Up to 100 responses per month","contactSales":false,"includedLimits":{"responses":"100/month"}},{"free":false,"name":"Essential","summary":"$119/month billed annually (save $360/year)","commitment":"annual","components":[{"kind":"fixed","amount":119,"period":"month","currency":"USD"}],"description":"Up to 250 responses per month","contactSales":false,"includedLimits":{"responses":"250/month"}},{"free":false,"name":"Essential","summary":"$149/month (most popular)","commitment":"monthly","components":[{"kind":"fixed","amount":149,"period":"month","currency":"USD"}],"description":"Up to 250 responses per month","contactSales":false,"includedLimits":{"responses":"250/month"}},{"free":false,"name":"Growth","summary":"$239/month billed annually (save $720/year)","commitment":"annual","components":[{"kind":"fixed","amount":239,"period":"month","currency":"USD"}],"description":"Up to 1,000 responses per month","contactSales":false,"includedLimits":{"responses":"1000/month"}},{"free":false,"name":"Growth","summary":"$299/month","commitment":"monthly","components":[{"kind":"fixed","amount":299,"period":"month","currency":"USD"}],"description":"Up to 1,000 responses per month","contactSales":false,"includedLimits":{"responses":"1000/month"}},{"free":false,"name":"Business","summary":"$359/month billed annually (save $1,080/year)","commitment":"annual","components":[{"kind":"fixed","amount":359,"period":"month","currency":"USD"}],"description":"Up to 2,500 responses per month","contactSales":false,"includedLimits":{"responses":"2500/month"}},{"free":false,"name":"Business","summary":"$449/month","commitment":"monthly","components":[{"kind":"fixed","amount":449,"period":"month","currency":"USD"}],"description":"Up to 2,500 responses per month","contactSales":false,"includedLimits":{"responses":"2500/month"}}],"summary":"From $59/month (annual) or $79/month (monthly). 14-day free trial, no credit card required. 30-day money-back guarantee.","currency":"USD","freeTier":true,"sourceUrl":"https://www.nicereply.com/pricing","retrievedAt":"2026-08-20T12:50:03.324Z","freeTrialDays":14,"startingPrice":{"amount":59,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | no | yes |
| pricing.model | quote | freemium |
| pricing.price_level | unknown | mid |
| pricing.starting_price | - | `{"amount":59,"currency":"USD"}` |
| pricing.transparent | no | yes |
| security.gdpr | yes | yes |
| security.soc2 | yes | - |

## Capabilities (NPS Tools)

| Capability | AskNicely | Nicereply |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Automated net promoter score calculation | - | - |
| Csat and ces customer effort score support | - | - |
| In app javascript survey triggering | - | - |
| Email signature and direct send embeds | - | - |
| SMS text message survey delivery | - | - |
| Automated recurring cadence throttling | - | - |
| Detractor alert routing workflows | - | - |
| Salesforce hubspot CRM sync | - | - |
| Zendesk intercom helpdesk sync | - | - |
| Slack ms teams alert sync | - | - |
| SOC2 type ii | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T16:32:01.736Z. "-" = undocumented, not absent.*