# AskNicely vs CustomerGauge

| Attribute | AskNicely | CustomerGauge |
|---|---|---|
| **Vioscale score** | 28.5 (30% (low)) | 22.4 (3% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | An AI-powered feedback and reputation management platform for multi-location service businesses. It collects customer sentiment through surveys, provides actionable insights and recommendations, and helps manage reviews and team engagement to drive growth. | A feedback collection and analytics platform built for B2B companies to track customer sentiment at the account level, identify revenue risks, and drive customer success decisions. Combines feedback, support data, and CRM information into dashboards that show customer health by revenue exposure and predict churn or expansion opportunities. |
| integrations.count | 100 | 5 |
| integrations.list | `[{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Google"},{"name":"Facebook"},{"name":"Yelp"}]` | `[{"name":"Salesforce"},{"name":"Magento"},{"name":"Microsoft Dynamics"},{"name":"NetSuite"},{"name":"Digital River"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"usage","plans":[{"free":false,"name":"Learn","summary":"Usage-based pricing starting from 500 responses/year","features":["CSAT and NPS surveys","Unlimited users","AI-powered surveys","Automated workflows","Reports and leaderboards"],"commitment":"annual","description":"Core feedback collection with surveys and basic analytics","contactSales":true},{"free":false,"name":"Grow","summary":"Most popular plan. Usage-based pricing.","features":["Everything in Learn","AI Insight reports","Real-time TV display","Slack and Microsoft Teams integration","Request reviews","AI suggested responses","Google review manager","Generate testimonials","Reputation management","SSO"],"commitment":"annual","description":"Enhanced insights and team collaboration with integrations","contactSales":true},{"free":false,"name":"Transform","summary":"Enterprise plan with white-label and advanced features","features":["In-app surveys","White label surveys","Unlimited API data extraction","CX goals and recognition","Team huddles","Frontline coaching"],"commitment":"annual","description":"Advanced white-label and API capabilities for enterprises","contactSales":true}],"addOns":[{"name":"NiceAI"},{"name":"SSO/SAML Authentication","components":[{"kind":"fixed","amount":1500,"period":"year","currency":"USD"}]},{"name":"Assigned Customer Success Manager"}],"summary":"Usage-based pricing starting from 500 responses/year, scaling per response. Annual billing with multi-year discounts available. Contact sales for exact quotes.","currency":"USD","freeTier":false,"sourceUrl":"https://www.asknicely.com/pricing","retrievedAt":"2026-08-19T23:11:18.316Z","billingPeriods":["year"]}` | - |
| pricing.free_tier | no | - |
| pricing.model | quote | commercial |
| pricing.price_level | unknown | - |
| pricing.transparent | no | - |
| security.gdpr | yes | yes |
| security.soc2 | yes | - |

## Capabilities (NPS Tools)

| Capability | AskNicely | CustomerGauge |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Automated net promoter score calculation | - | - |
| Csat and ces customer effort score support | - | - |
| In app javascript survey triggering | - | - |
| Email signature and direct send embeds | - | - |
| SMS text message survey delivery | - | - |
| Automated recurring cadence throttling | - | - |
| Detractor alert routing workflows | - | - |
| Salesforce hubspot CRM sync | - | - |
| Zendesk intercom helpdesk sync | - | - |
| Slack ms teams alert sync | - | - |
| SOC2 type ii | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T16:57:13.704Z. "-" = undocumented, not absent.*