# Amazon SES vs Plivo

**Leader by Vioscale score:** Plivo

| Attribute | Amazon SES | Plivo |
|---|---|---|
| **Vioscale score** | 46.2 (63% (medium)) | 79 (73% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A managed email delivery platform that scales to handle high volumes with flexible IP address management. Provides deliverability tracking and sender reputation tools for optimized inbox placement. | A cloud telephony and contact center platform that enables businesses to deploy AI agents and handle customer interactions across voice calls, SMS, WhatsApp, email, and chat through programmable APIs and a unified agent interface. |
| features.capabilities | `{"email":true,"two_way":true,"global_coverage":"global","deliverability_tools":true}` | `{"rcs":true,"sms":true,"chat":true,"email":true,"voice":true,"two_way":true,"whatsapp":true,"global_coverage":"global","usage_pricing_transparent":true}` |
| integrations.count | 2 | 9 |
| integrations.list | `[{"name":"Amazon WorkMail"},{"name":"Amazon Mail Manager"}]` | `[{"name":"LiveKit"},{"name":"Pipecat"},{"name":"OpenAI"},{"name":"Google Gemini"},{"name":"Deepgram"},{"name":"Cartesia"},{"name":"ElevenLabs"},{"name":"Vapi"},{"name":"OpenAI Realtime"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"web":true}` |
| pricing | `{"type":"usage","summary":"Pay-as-you-go usage-based pricing","currency":"USD","sourceUrl":"https://aws.amazon.com/sagemaker/pricing/?nc2=h_pr_sgm","retrievedAt":"2026-08-13T22:22:47.496Z"}` | `{"type":"usage","plans":[{"free":false,"name":"Voice API","summary":"From $0.0028/minute","features":["Make and receive calls","Browser SDK support","SIP trunking"],"components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.0028,"currency":"USD"}],"contactSales":false},{"free":false,"name":"AI Agents","summary":"$0.04/minute all-inclusive","features":["Conversational voice agents","No-code agent builder"],"components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.04,"currency":"USD"}],"contactSales":false},{"free":false,"name":"Plivo CX","summary":"$228/year","features":["Omnichannel analytics","Sentiment analysis","Unified agent desktop","AI-powered insights"],"commitment":"annual","components":[{"kind":"fixed","amount":228,"period":"year","currency":"USD"}],"contactSales":false}],"summary":"Usage-based pricing from $0.0028/min for voice and $0.04/min for AI agents. Plivo CX at $228/year. Free tier includes $10 credits.","currency":"USD","freeTier":true,"sourceUrl":"https://www.plivo.com/blog/best-customer-analytics-tools-reviews-pricing/","retrievedAt":"2026-08-14T13:40:40.816Z","startingPrice":{"amount":0.0028,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | - | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | unknown | low |
| pricing.transparent | no | yes |
| reliability.sla_pct | - | 99.99 |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | - |
| security.fedramp | yes | - |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.pci | yes | - |
| security.soc2 | yes | yes |

## Capabilities (Communication APIs)

| Capability | Amazon SES | Plivo |
|---|:--:|:--:|
| **Channels** |  |  |
| SMS | - | ✓ |
| Voice | - | ✓ |
| WhatsApp | - | ✓ |
| RCS | - | ✓ |
| Transactional email | ✓ | ✓ |
| Video / real-time | - | - |
| In-app chat | - | ✓ |
| Verify / OTP / 2FA | - | - |
| **Messaging** |  |  |
| Two-way messaging | ✓ | ✓ |
| **Reach** |  |  |
| Geographic coverage | Global | Global |
| **Delivery** |  |  |
| Email deliverability tools | ✓ | - |
| **Commercial** |  |  |
| Published per-unit pricing | - | ✓ |

*Source: Vioscale. Generated 2026-09-01T15:19:51.655Z. "-" = undocumented, not absent.*