# Amazon Bedrock Agents vs Salesforce Agentforce

| Attribute | Amazon Bedrock Agents | Salesforce Agentforce |
|---|---|---|
| **Vioscale score** | 62.5 (34% (low)) | 31.7 (55% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A managed platform for building and deploying AI agents that break down multi-step requests, retrieve information from knowledge bases and data sources, and execute tasks autonomously. Agents use foundation model reasoning to understand intent, gather relevant context, and coordinate actions across company systems. | A cloud-based platform for building and deploying AI agents that handle customer service, sales engagement, and employee support tasks across web, phone, and app channels. Agents resolve cases, recommend products, and engage customers around the clock with human handoff when needed. |
| features.capabilities | - | `{"mcp_support":true,"pricing_model":"seat-enterprise-quote","deployment_model":"embedded-in-cloud","human_in_the_loop":true,"orchestration_model":"multi-agent-hierarchical","tool_function_calling":true}` |
| integrations.count | - | 11 |
| integrations.list | - | `[{"name":"Slack"},{"name":"MuleSoft"},{"name":"Salesforce Service Cloud"},{"name":"Salesforce Sales Cloud"},{"name":"Tableau"},{"name":"Data 360"},{"name":"Apex"},{"name":"JavaScript"},{"name":"Salesforce Flows"},{"name":"Git"},{"name":"VS Code"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"global","availableCountries":["US"],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":["US","GB","EU","AU","JP"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"web":true}` | `{"cli":true,"web":true}` |
| pricing | `{"type":"usage","summary":"Usage-based pricing varies by foundation model provider and modality (text input/output tokens, embeddings, etc.); specific rates depend on selected model. Free tier available.","currency":"USD","freeTier":true,"sourceUrl":"https://aws.amazon.com/bedrock/pricing/","retrievedAt":"2026-08-17T21:30:47.041Z"}` | `{"type":"subscription","plans":[{"free":false,"name":"Salesforce Starter","summary":"$25/user/month (transaction fees apply)","commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":25,"period":"month","currency":"USD"}],"description":"Entry-level plan for getting started with Agentforce","contactSales":false}],"addOns":[{"name":"Connected Slack Conversations"},{"name":"Multi-Channel Journeys"},{"name":"Automated Data Management"}],"summary":"From $25/user/month. Additional capabilities and Success Plans available via sales consultation.","currency":"USD","freeTier":false,"sourceUrl":"https://www.salesforce.com/marketing/pricing/","retrievedAt":"2026-08-21T11:07:19.460Z","startingPrice":{"unit":"seat","amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | low | mid |
| pricing.starting_price | - | `{"amount":25,"currency":"USD"}` |
| pricing.transparent | yes | no |
| security.fedramp | yes | - |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.pci | yes | - |

## Capabilities (AI Agent Frameworks)

| Capability | Amazon Bedrock Agents | Salesforce Agentforce |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Orchestration model | - | Multi agent hierarchical |
| Model provider agnostic | - | - |
| Tool function calling | - | ✓ |
| Code execution sandbox | - | - |
| Memory architecture | - | - |
| Mcp support | - | ✓ |
| A2a support | - | - |
| Human in the loop | - | ✓ |
| Streaming output | - | - |
| Structured output | - | - |
| Multi language SDK | - | - |
| Deployment model | - | Embedded in cloud |
| Open source | - | - |
| Pricing model | - | Seat enterprise quote |

*Source: Vioscale. Generated 2026-09-01T16:57:59.229Z. "-" = undocumented, not absent.*