# AlertOps vs xMatters

| Attribute | AlertOps | xMatters |
|---|---|---|
| **Vioscale score** | 40.5 (15% (low)) | 45.4 (62% (medium)) |
| deployment.options | - | `{"cloud":true,"hybrid":true}` |
| description.long | Platform that bundles incident management, on-call scheduling, AI-driven alert correlation, automated post-incident documentation, and multi-channel response coordination across chat, ticketing, and communication systems. | xMatters coordinates incident response by directing alerts to scheduled on-call team members, managing rotation schedules and escalation rules, and orchestrating automated remediation workflows. The platform enriches alerts with AI-powered context and enables teams to collaborate across chat platforms while integrating with monitoring and service management systems. |
| integrations.count | 200 | 200 |
| integrations.list | `[{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"ServiceNow"},{"name":"Jira"}]` | `[{"name":"StatusPage"},{"name":"Microsoft Teams"},{"name":"Slack"},{"name":"Zoom"},{"name":"Google"},{"name":"Everbridge"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | - | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"quote","summary":"Custom pricing structured at enterprise scale; cost-competitive relative to per-seat SaaS alternatives with AI modules","currency":"USD","sourceUrl":"https://alertops.com/blogs/opsgenie-alternative-pricing-comparison/","retrievedAt":"2026-08-19T17:45:48.632Z"}` | `{"type":"subscription","summary":"Free tier available; paid tiers include Base and Advanced options with per-user-per-month billing","currency":"USD","freeTier":true,"sourceUrl":"https://www.xmatters.com/pricing","retrievedAt":"2026-08-19T17:50:19.207Z","billingPeriods":["month"]}` |
| pricing.free_tier | - | yes |
| pricing.model | quote | freemium |
| pricing.price_level | unknown | low |
| pricing.transparent | no | no |
| reliability.sla_pct | - | 99.9 |
| security.gdpr | - | yes |
| security.iso27001 | - | yes |

## Capabilities (On Call Management)

| Capability | AlertOps | xMatters |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | - | - |
| SMS alerting | - | - |
| Voice call alerting | - | - |
| Mobile app push | - | - |
| Escalation policies | - | - |
| Shift schedule management | - | - |
| Holiday vacation overrides | - | - |
| Alert routing rules | - | - |
| Slack teams integration | - | - |
| Incident response module | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T17:39:12.614Z. "-" = undocumented, not absent.*