# Agora vs Plivo

**Leader by Vioscale score:** Agora

| Attribute | Agora | Plivo |
|---|---|---|
| **Vioscale score** | 82.7 (48% (low)) | 72.9 (62% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Platform for building voice AI agents, avatars, and real-time communication (voice, video, chat). Provides conversational AI infrastructure with <200ms global latency, serving 450,000 developers across 3+ billion devices. | Platform for building and deploying voice AI agents with transparent usage-based pricing, offering both code-based and no-code development paths on carrier-grade telephony infrastructure. |
| features.capabilities | `{"chat":true,"video":true,"voice":true,"two_way":true,"global_coverage":"global","usage_pricing_transparent":true}` | `{"sms":true,"chat":true,"voice":true,"two_way":true,"whatsapp":true,"verify_otp":true,"global_coverage":"global","usage_pricing_transparent":true}` |
| integrations.count | - | 9 |
| integrations.list | - | `[{"name":"LiveKit"},{"name":"Pipecat"},{"name":"OpenAI"},{"name":"Google Gemini"},{"name":"Deepgram"},{"name":"Cartesia"},{"name":"ElevenLabs"},{"name":"Vapi"},{"name":"OpenAI Realtime"}]` |
| market.availability | - | `{"primaryMarkets":["US","IN","GB"],"availabilityScope":"global","availableCountries":["US","IN","GB"],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"mac":true,"web":true,"android":true,"windows":true}` | `{"cli":true,"web":true}` |
| pricing | `{"type":"usage","plans":[{"free":false,"name":"Conversational AI Engine","summary":"$0.10/minute, 300 free minutes/month","components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.1,"currency":"USD"}],"contactSales":false,"includedLimits":{"free_minutes":"300/month"}},{"free":false,"name":"Video Calling","summary":"$3.99/1000 minutes, 10,000 free minutes/month","components":[{"per":{"qty":1000,"unit":"minutes"},"kind":"metered","amount":3.99,"currency":"USD"}],"contactSales":false,"includedLimits":{"free_minutes":"10,000/month"}},{"free":false,"name":"Voice Calling","summary":"$0.99/1000 minutes, 10,000 free minutes/month","components":[{"per":{"qty":1000,"unit":"minutes"},"kind":"metered","amount":0.99,"currency":"USD"}],"contactSales":false,"includedLimits":{"free_minutes":"10,000/month"}},{"free":false,"name":"Interactive Live Streaming","summary":"$0.99/1000 minutes, 10,000 free minutes/month","components":[{"per":{"qty":1000,"unit":"minutes"},"kind":"metered","amount":0.99,"currency":"USD"}],"contactSales":false,"includedLimits":{"free_minutes":"10,000/month"}},{"free":false,"name":"Convo AI Device Kit","summary":"Customized pricing, 10,000 free minutes/month","contactSales":false,"includedLimits":{"free_minutes":"10,000/month"}},{"free":false,"name":"Agent Studio","summary":"Customized pricing","contactSales":true}],"summary":"Usage-based pricing from $0.10/minute (Conversational AI) to $3.99/1000 minutes (Video). Free tier includes 10,000 minutes/month on core products.","currency":"USD","freeTier":true,"sourceUrl":"https://www.agora.io","retrievedAt":"2026-08-03T14:24:03.871Z","startingPrice":{"amount":0.1,"period":"month","currency":"USD"}}` | `{"type":"usage","plans":[{"free":true,"name":"Pay as you go","summary":"From $0.003/min (inbound) to $0.04/min (AI agents). $10 free credits.","features":["Voice AI agents","SIP Trunking (outbound & inbound)","Audio Streaming","Phone Numbers","Verify API"],"components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.04,"currency":"USD"},{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.0072,"currency":"USD"},{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.003,"currency":"USD"},{"per":{"qty":1,"unit":"message"},"kind":"metered","amount":0.0372,"currency":"USD"},{"per":{"qty":1,"unit":"message"},"kind":"metered","amount":0.0242,"currency":"USD"},{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.004,"currency":"USD"}],"description":"Flexible usage-based pricing with free trial credits","contactSales":false,"includedLimits":{"concurrency":"2 RPS & 50 call concurrency","monthly_cap":"$2,500","free_credits":"$10"}},{"free":false,"name":"Enterprise","summary":"Starts at $1,000/month with custom pricing and volume discounts.","features":["All Pay as you go features","SMS","WhatsApp","Verify API","Shortcodes & custom sender IDs","Volume discounts","Custom billing intervals","Custom concurrency","HIPAA compliance","BAA compliance","SSO"],"components":[{"kind":"fixed","amount":1000,"period":"month","currency":"USD"}],"description":"Custom pricing for high-volume needs","contactSales":true,"includedLimits":{"coverage":"190+ countries"}}],"summary":"From $0.003/min to $0.04/min for voice. $10 free credits. Enterprise from $1,000/month.","currency":"USD","freeTier":true,"sourceUrl":"https://www.plivo.com","retrievedAt":"2026-08-05T14:10:48.822Z"}` |
| pricing.free_tier | yes | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | low | low |
| pricing.starting_gbp | 0.1 | - |
| pricing.transparent | yes | yes |
| reliability.sla_pct | 99.999 | 99.99 |
| reliability.status_page | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.soc2 | yes | yes |

## Capabilities (Communication APIs)

| Capability | Agora | Plivo |
|---|:--:|:--:|
| **Channels** |  |  |
| SMS | - | ✓ |
| Voice | ✓ | ✓ |
| WhatsApp | - | ✓ |
| RCS | - | - |
| Transactional email | - | - |
| Video / real-time | ✓ | - |
| In-app chat | ✓ | ✓ |
| Verify / OTP / 2FA | - | ✓ |
| **Messaging** |  |  |
| Two-way messaging | ✓ | ✓ |
| **Reach** |  |  |
| Geographic coverage | Global | Global |
| **Delivery** |  |  |
| Email deliverability tools | - | - |
| **Commercial** |  |  |
| Published per-unit pricing | ✓ | ✓ |

*Source: Vioscale. Generated 2026-08-07T00:02:21.597Z. "-" = undocumented, not absent.*