# Agora vs Novu

**Leader by Vioscale score:** Agora

| Attribute | Agora | Novu |
|---|---|---|
| **Vioscale score** | 82.7 (48% (low)) | 77.6 (64% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"on_prem":true,"self_hosted":true}` |
| description.long | Platform for building voice AI agents, avatars, and real-time communication (voice, video, chat). Provides conversational AI infrastructure with <200ms global latency, serving 450,000 developers across 3+ billion devices. | Open-source notifications infrastructure for managing notifications and agent conversations across multiple channels including Email, SMS, Push, Chat, Slack, Microsoft Teams, and Telegram. |
| features.capabilities | `{"chat":true,"video":true,"voice":true,"two_way":true,"global_coverage":"global","usage_pricing_transparent":true}` | `{"sms":true,"chat":true,"email":true,"global_coverage":"global","deliverability_tools":true,"usage_pricing_transparent":true}` |
| integrations.count | - | 7 |
| integrations.list | - | `[{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Telegram"},{"name":"Email"},{"name":"SMS"},{"name":"Push"},{"name":"Chat"}]` |
| platform.support | `{"ios":true,"mac":true,"web":true,"android":true,"windows":true}` | `{"web":true}` |
| pricing | `{"type":"usage","plans":[{"free":false,"name":"Conversational AI Engine","summary":"$0.10/minute, 300 free minutes/month","components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.1,"currency":"USD"}],"contactSales":false,"includedLimits":{"free_minutes":"300/month"}},{"free":false,"name":"Video Calling","summary":"$3.99/1000 minutes, 10,000 free minutes/month","components":[{"per":{"qty":1000,"unit":"minutes"},"kind":"metered","amount":3.99,"currency":"USD"}],"contactSales":false,"includedLimits":{"free_minutes":"10,000/month"}},{"free":false,"name":"Voice Calling","summary":"$0.99/1000 minutes, 10,000 free minutes/month","components":[{"per":{"qty":1000,"unit":"minutes"},"kind":"metered","amount":0.99,"currency":"USD"}],"contactSales":false,"includedLimits":{"free_minutes":"10,000/month"}},{"free":false,"name":"Interactive Live Streaming","summary":"$0.99/1000 minutes, 10,000 free minutes/month","components":[{"per":{"qty":1000,"unit":"minutes"},"kind":"metered","amount":0.99,"currency":"USD"}],"contactSales":false,"includedLimits":{"free_minutes":"10,000/month"}},{"free":false,"name":"Convo AI Device Kit","summary":"Customized pricing, 10,000 free minutes/month","contactSales":false,"includedLimits":{"free_minutes":"10,000/month"}},{"free":false,"name":"Agent Studio","summary":"Customized pricing","contactSales":true}],"summary":"Usage-based pricing from $0.10/minute (Conversational AI) to $3.99/1000 minutes (Video). Free tier includes 10,000 minutes/month on core products.","currency":"USD","freeTier":true,"sourceUrl":"https://www.agora.io","retrievedAt":"2026-08-03T14:24:03.871Z","startingPrice":{"amount":0.1,"period":"month","currency":"USD"}}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"$0/month","features":["10,000 workflow runs/month","All channels: Email, In-app, SMS, Chat, Push","US + EU data residency","Up to 20 workflows","2 environments (Dev + Prod)","Activity feed retention: 24 hours","Up to 3 team members"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"A complete starter toolkit for exploring Novu and sending your first notifications. No credit card required.","contactSales":false,"includedLimits":{"workflows":"20","environments":"2","team_members":"3","workflow_runs":"10,000/mo","activity_feed_retention":"24h"}},{"free":false,"name":"Pro","summary":"Starting from $30/month","features":["30,000+ workflow runs/month","Everything in Free, plus:","7-day activity feed retention","Remove Novu branding","Advanced email editor (blocks, layouts)","Higher rate limits & faster processing"],"components":[{"kind":"fixed","amount":30,"period":"month","currency":"USD"},{"per":{"qty":1000,"unit":"workflow_runs"},"kind":"metered","amount":1.2,"currency":"USD"}],"description":"More scale and flexibility - ideal for teams moving beyond experimentation.","contactSales":false,"includedLimits":{"workflow_runs":"30,000/mo","activity_feed_retention":"7 days"}},{"free":false,"name":"Team","summary":"Starting from $250/month","features":["250,000+ workflow runs/month","Everything in Pro, plus:","Up to 10 environments (Staging, QA, Pre-prod, etc.)","90-day activity feed retention","Unlimited team members","More workflows","Role-Based Access Control (RBAC)","Expanded rate limits (600 RPS triggers)"],"components":[{"kind":"fixed","amount":250,"period":"month","currency":"USD"},{"per":{"qty":1000,"unit":"workflow_runs"},"kind":"metered","amount":1.2,"currency":"USD"}],"description":"Built for growing engineering teams sending meaningful volume into production.","contactSales":false,"includedLimits":{"environments":"10","team_members":"Unlimited","workflow_runs":"250,000/mo","throughput_rps":"600","activity_feed_retention":"90 days"}},{"free":false,"name":"Enterprise","summary":"Custom pricing, contact sales","features":["10M+ workflow runs/month (custom volume tiers)","Everything in Team, plus:","Unlimited environments","Custom retention policies (feed, audit, logs)","Custom delay & digest windows","HIPAA BAA","Dedicated SSO (SAML / OIDC)","Directory Sync (SCIM)","Private Slack/Teams support channel","Advanced data residency (Singapore, UK, Australia, Japan, South Korea, custom regions)","Self-hosted deployment options"],"description":"Enterprise-grade scale, compliance, support, and hosting options.","contactSales":true,"includedLimits":{"workflow_runs":"10M+","custom_volumes":"True"}}],"summary":"From $30/month. Free tier with 10,000 workflow runs/month.","currency":"USD","freeTier":true,"sourceUrl":"https://novu.co","retrievedAt":"2026-08-03T14:27:48.362Z","startingPrice":{"amount":1.2,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | low | low |
| pricing.starting_gbp | 0.1 | 1.2 |
| pricing.transparent | yes | yes |
| reliability.sla_pct | 99.999 | 99.9 |
| reliability.status_page | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.iso27001 | - | yes |
| security.soc2 | yes | yes |

## Capabilities (Communication APIs)

| Capability | Agora | Novu |
|---|:--:|:--:|
| **Channels** |  |  |
| SMS | - | ✓ |
| Voice | ✓ | - |
| WhatsApp | - | - |
| RCS | - | - |
| Transactional email | - | ✓ |
| Video / real-time | ✓ | - |
| In-app chat | ✓ | ✓ |
| Verify / OTP / 2FA | - | - |
| **Messaging** |  |  |
| Two-way messaging | ✓ | - |
| **Reach** |  |  |
| Geographic coverage | Global | Global |
| **Delivery** |  |  |
| Email deliverability tools | - | ✓ |
| **Commercial** |  |  |
| Published per-unit pricing | ✓ | ✓ |

*Source: Vioscale. Generated 2026-08-07T00:01:55.127Z. "-" = undocumented, not absent.*