# Agora vs MailerSend

**Leader by Vioscale score:** Agora

| Attribute | Agora | MailerSend |
|---|---|---|
| **Vioscale score** | 81.7 (72% (medium)) | 69 (73% (medium)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A global real-time engagement platform providing APIs and infrastructure for developers to build voice calling, video calling, live streaming, messaging, and conversational AI agent experiences without building the underlying infrastructure. | A service for delivering transactional emails such as invoices, password resets, and notifications through multiple integration methods, emphasizing reliable inbox delivery and straightforward developer implementation. |
| features.capabilities | `{"chat":true,"video":true,"voice":true,"two_way":true,"global_coverage":"global","usage_pricing_transparent":true}` | `{"sms":true,"email":true,"two_way":true,"verify_otp":true,"global_coverage":"regional","deliverability_tools":true,"usage_pricing_transparent":true}` |
| integrations.count | 7 | 33 |
| integrations.list | `[{"name":"ActiveFence"},{"name":"DeepAR"},{"name":"FaceUnity"},{"name":"Banuba"},{"name":"Palabra"},{"name":"DataDog"},{"name":"OKTA"}]` | `[{"name":"Zapier"},{"name":"Supabase"},{"name":"Firebase"},{"name":"Symfony"},{"name":"Slack"},{"name":"Laravel"},{"name":"Airbyte"},{"name":"Airtable"},{"name":"Anymail"},{"name":"ChatGPT"},{"name":"Claude"},{"name":"Courier"},{"name":"Cursor"},{"name":"Django"},{"name":"Google Cloud"},{"name":"Integrately"},{"name":"Knock"},{"name":"Magento"},{"name":"Mailster"},{"name":"Make"},{"name":"NocoDB"},{"name":"Novu"},{"name":"Pabbly Connect"},{"name":"Partnero"},{"name":"Pipedream"},{"name":"Rails"},{"name":"React Email"},{"name":"Relay.app"},{"name":"Tabular"},{"name":"VSCode"},{"name":"WHMCS"},{"name":"WooCommerce"},{"name":"WordPress"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":["US","GB"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"web":true}` | `{"cli":true,"web":true}` |
| pricing | `{"type":"usage","plans":[{"free":true,"name":"Conversational AI Platform","summary":"$0.1/minute, 300 minutes free/month","features":["Voice AI agents","Any LLM integration","Interruption handling","Noise suppression","Natural conversation flow"],"components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.1,"currency":"USD"}],"description":"Tools and infrastructure to build and deploy voice AI agents with LLM integration","contactSales":true,"includedLimits":{"minutes":"300/mo"}},{"free":true,"name":"RTC","summary":"$0.59/1000 minutes, 10,000 minutes free/month","features":["Video calling","Voice calling","Live streaming","Recording","Media transcoding","Media push/pull"],"components":[{"per":{"qty":1000,"unit":"minute"},"kind":"metered","amount":0.59,"currency":"USD"}],"description":"Video calling, voice calling, and live streaming infrastructure","contactSales":true,"includedLimits":{"minutes":"10000/mo"}},{"free":true,"name":"Chat","summary":"$0.05/monthly active user, 500 users free/month","features":["Private messaging","Group messaging","End-to-end encryption support","Message storage"],"components":[{"kind":"per_unit","unit":"monthly_active_user","amount":0.05,"period":"month","currency":"USD"}],"description":"Private and group messaging for applications","contactSales":true,"includedLimits":{"users":"500/mo"}},{"free":true,"name":"Signaling","summary":"$0.0015/1000 messages, 1M messages free/month","features":["Real-time synchronization","Low-latency signaling","High concurrency support"],"components":[{"per":{"qty":1000,"unit":"message"},"kind":"metered","amount":0.0015,"currency":"USD"}],"description":"Low-latency, high-concurrency signaling and real-time synchronization","contactSales":true,"includedLimits":{"messages":"1000000/mo"}}],"addOns":[{"name":"Real-Time Speech to Text","components":[{"per":{"qty":1000,"unit":"minute"},"kind":"metered","amount":16.99,"currency":"USD"}]},{"name":"Real-Time Translation","components":[{"per":{"qty":1000,"unit":"minute"},"kind":"metered","amount":8.99,"currency":"USD"}]},{"name":"Recording","components":[{"per":{"qty":1000,"unit":"minute"},"kind":"metered","amount":0.99,"currency":"USD"}]},{"name":"Cloud Transcoding","components":[{"per":{"qty":1000,"unit":"minute"},"kind":"metered","amount":1.99,"currency":"USD"}]},{"name":"Media Push","components":[{"per":{"qty":1000,"unit":"minute"},"kind":"metered","amount":1.99,"currency":"USD"}]},{"name":"Media Pull","components":[{"per":{"qty":1000,"unit":"minute"},"kind":"metered","amount":1.15,"currency":"USD"}]},{"name":"AI Noise Suppression","components":[{"per":{"qty":1000,"unit":"minute"},"kind":"metered","amount":0.59,"currency":"USD"}]},{"name":"3D Spatial Audio","components":[{"per":{"qty":1000,"unit":"minute"},"kind":"metered","amount":0.99,"currency":"USD"}]},{"name":"Interactive Whiteboard","components":[{"per":{"qty":1000,"unit":"minute"},"kind":"metered","amount":1.4,"currency":"USD"}]},{"name":"Analytics","components":[{"kind":"fixed","amount":449,"period":"month","currency":"USD"}]}],"summary":"Usage-based metered pricing ranging from $0.0015/1000 messages to $16.99/1000 minutes. Free tier available for all core products.","currency":"USD","freeTier":true,"sourceUrl":"https://www.agora.io/jp/pricing","retrievedAt":"2026-08-13T22:26:13.197Z","billingPeriods":["month"]}` | `{"type":"hybrid","plans":[{"free":true,"name":"Free","summary":"Free","features":["500 emails/month","10 email verification credits","Email thread support","Drag-and-drop email editor"],"description":"For testing and occasional email sending","contactSales":false,"includedLimits":{"emails":"500/month","verification_credits":"10"}},{"free":false,"name":"Hobby","summary":"$5.60/month or $67.20/year","features":["Email and SMTP relay API","Bulk email sending","Sender identities","7 SDKs and OpenAPI","Email verification","DMARC monitoring (1 domain, 30-day trial)","3 custom email templates","User roles","Email support","Limited support via chat"],"components":[{"kind":"fixed","amount":5.6,"period":"month","currency":"USD"},{"per":{"qty":1000,"unit":"emails"},"kind":"metered","amount":1.5,"currency":"USD"}],"description":"For personal projects and side work","contactSales":false,"includedLimits":{"users":"5","emails":"5000/month","domains":"1","templates":"3","api_requests":"1000/day","data_retention":"1 day"}}],"addOns":[{"name":"Email Verification Credits"},{"name":"Domain Spaces","components":[{"kind":"one_time","amount":4,"currency":"USD"}]},{"name":"Phone Numbers","components":[{"kind":"one_time","amount":2,"currency":"USD"}]},{"name":"Data Retention Extension","components":[{"kind":"per_unit","unit":"month","amount":5,"period":"month","currency":"USD"}]},{"name":"DMARC Monitoring","components":[{"kind":"per_unit","unit":"domain","amount":2,"period":"month","currency":"USD"}]},{"name":"Dedicated IPs"}],"summary":"From $5.60/month. Free tier with 500 emails/month.","currency":"USD","freeTier":true,"sourceUrl":"https://www.mailersend.com/pricing-pt","retrievedAt":"2026-08-13T22:26:27.675Z","startingPrice":{"amount":1.5,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | quote | freemium |
| pricing.price_level | low | low |
| pricing.transparent | yes | yes |
| reliability.sla_pct | 99.999 | 99.5 |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.iso27001 | yes | yes |
| security.pci | - | yes |
| security.soc2 | yes | - |

## Capabilities (Communication APIs)

| Capability | Agora | MailerSend |
|---|:--:|:--:|
| **Channels** |  |  |
| SMS | - | ✓ |
| Voice | ✓ | - |
| WhatsApp | - | - |
| RCS | - | - |
| Transactional email | - | ✓ |
| Video / real-time | ✓ | - |
| In-app chat | ✓ | - |
| Verify / OTP / 2FA | - | ✓ |
| **Messaging** |  |  |
| Two-way messaging | ✓ | ✓ |
| **Reach** |  |  |
| Geographic coverage | Global | Regional |
| **Delivery** |  |  |
| Email deliverability tools | - | ✓ |
| **Commercial** |  |  |
| Published per-unit pricing | ✓ | ✓ |

*Source: Vioscale. Generated 2026-09-01T17:10:44.003Z. "-" = undocumented, not absent.*