# 360dialog vs Wati

| Attribute | 360dialog | Wati |
|---|---|---|
| **Vioscale score** | 64.2 (9% (low)) | 57.6 (3% (low)) |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | 360Dialog is an officially-recognized Meta integration partner that provides businesses with direct access to the WhatsApp Business API, along with pre-built integrations and managed onboarding services to support customer messaging, automation, and marketing campaigns. | A platform that consolidates customer interactions from WhatsApp, Instagram, Facebook, SMS, and web chat into a single dashboard, with AI-powered support agents and lead qualification automation. |
| features.capabilities | `{"marketing_broadcast_campaign_engine":true,"meta_official_business_solution_provider_bsp_status":true}` | - |
| integrations.count | 1,000 | 100 |
| integrations.list | - | `[{"name":"WhatsApp"},{"name":"ChatGPT"},{"name":"Google Ads"},{"name":"Zapier"},{"name":"Instagram"},{"name":"Facebook"},{"name":"SMS"},{"name":"CRM systems"},{"name":"ERP systems"}]` |
| platform.support | `{"web":true}` | `{"web":true}` |

## Capabilities (Whatsapp Marketing)

| Capability | 360dialog | Wati |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Meta official business solution provider bsp status | ✓ | - |
| Marketing broadcast campaign engine | ✓ | - |
| Visual inbound dialogue chatbot builder | - | - |
| Multi agent shared team inbox | - | - |
| Meta message template approval workflow | - | - |
| Shopify woocommerce abandoned cart triggers | - | - |
| Salesforce hubspot CRM sync | - | - |
| Zendesk intercom support handover | - | - |
| Native payment link generation and collection | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: Vioscale. Generated 2026-09-01T15:08:54.549Z. "-" = undocumented, not absent.*