# Vapi vs Voiceflow

**Leader by vioscaleAI score:** Voiceflow

| Attribute | Vapi | Voiceflow |
|---|---|---|
| **vioscaleAI score** | 72.7 (74% (medium)) | 80.6 (72% (medium)) |
| content.faq | `[{"answer":"A developer-focused platform for building, deploying, and managing AI-powered voice agents that handle customer interactions including support, callbacks, and notifications. Supports both API-first and UI-based workflows with enterprise-grade reliability and compliance. It is indexed under Voice AI Agents.","source":"https://vapi.ai","question":"What is Vapi?","confidence":0.6},{"answer":"Vapi is a paid product; published pricing starts at $0.01. It is sold across 2 plans (Build and Scale). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://vapi.ai/pricing","question":"How much does Vapi cost?","confidence":0.6},{"answer":"Vapi supports the web, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://vapi.ai","question":"What platforms does Vapi support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Vapi, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://vapi.ai","question":"Can Vapi be self-hosted?","confidence":0.6},{"answer":"We have confirmed 14 integrations for Vapi, including Twilio, Google Business Messages / RCS, OpenAI, Anthropic, Groq, Eleven Labs, Google Cloud and Azure, plus 6 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://vapi.ai","question":"What does Vapi integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and HIPAA for Vapi. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Vapi not holding them. Always confirm compliance directly before you rely on it.","source":"https://vapi.ai/custom-agents/healthcare-compliance-doc-agent","question":"What security certifications does Vapi have?","confidence":0.7},{"answer":"Vapi is available worldwide. Its primary market is the United States.","source":"https://vapi.ai/pricing","question":"Where is Vapi available?","confidence":0.5}]` | `[{"answer":"A cloud-based platform for building and managing AI conversational agents. Teams use Voiceflow to visually design agent workflows, integrate with multiple LLM providers and third-party services, and deploy agents for customer support automation and business process orchestration. It is indexed under No Code Agent Builders.","source":"https://www.voiceflow.com/blog/zendesk-pricing","question":"What is Voiceflow?","confidence":0.6},{"answer":"We have confirmed browser-based access to Voiceflow. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.voiceflow.com/blog/zendesk-pricing","question":"What platforms does Voiceflow support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Voiceflow, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.voiceflow.com/pricing","question":"Can Voiceflow be self-hosted?","confidence":0.6},{"answer":"We have confirmed 14 integrations for Voiceflow, including OpenAI, Anthropic, Zapier, Shopify, ChatGPT, Telegram, Alexa and NetSuite, plus 6 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.voiceflow.com/blog/zendesk-pricing","question":"What does Voiceflow integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Voiceflow. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Voiceflow not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.voiceflow.com/legal/security","question":"What security certifications does Voiceflow have?","confidence":0.7},{"answer":"Voiceflow is available worldwide. Its primary market is the United States.","source":"https://www.voiceflow.com/pricing","question":"Where is Voiceflow available?","confidence":0.5}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Managed platform enabling developers to build, deploy, and monitor voice agents without managing infrastructure. Provides conversation design tools, real-time integration with external data and APIs, and production monitoring. | Voiceflow provides teams with visual tools to design and deploy AI agents that handle customer support conversations, integrate with existing business systems, and provide analytics on agent performance. Agents are built using workflows, language models, and custom integrations. |
| features.capabilities | `{"soc2_type_ii":true,"pricing_model":"per_minute_usage_based","deployment_model":"developer_api_endpoint","dynamic_mid_call_api_function_execution":true,"emotion_prosody_and_custom_voice_cloning":true,"live_human_handoff_and_call_transfer_logic":true,"inbound_reception_and_ivr_routing_replacement":true,"voicemail_detection_and_answering_machine_drops":true,"hipaa_compliance_for_medical_appointment_setting":true,"twilio_vonage_bring_your_own_carrier_byoc_support":true,"sub_second_latency_and_interruption_barget_in_handling":true}` | `{"soc2_type_ii":true,"deployment_model":"standalone_agnostic_ai_layer","architecture_model":"managed_cloud_saas","mit_or_apache_permissive_oss_license":false,"dynamic_mid_call_api_function_execution":true,"embeddable_iframe_or_chat_widget_export":true,"omnichannel_deployment_web_whatsapp_sms":true,"visual_drag_and_drop_node_canvas_builder":true,"multi_model_selection_openai_anthropic_local":true,"custom_api_tool_calling_and_webhook_execution":true,"rag_knowledge_base_document_upload_and_chunking":true,"team_sharing_and_role_based_access_control_rbac":true,"agent_memory_and_persistent_conversation_threads":true,"api_action_execution_for_refunds_and_order_updates":true,"sub_second_latency_and_interruption_barget_in_handling":true}` |
| integrations.count | 8 | 8 |
| integrations.list | `[{"name":"Twilio"},{"name":"Google Business Messages / RCS"},{"name":"OpenAI"},{"name":"Anthropic"},{"name":"Groq"},{"name":"Eleven Labs"},{"name":"Google Cloud"},{"name":"Azure"},{"name":"Custom LLM providers"},{"name":"Custom TTS providers"},{"name":"Custom STT providers"},{"name":"Webhook integrations"},{"name":"REST API"},{"name":"MCP (Model Context Protocol)"},{"name":"Google Business Messages","native":true,"category":"messaging","direction":"bidirectional"},{"name":"Vonage","native":true,"category":"telephony","direction":"outbound"},{"name":"Telnyx","native":true,"category":"telephony","direction":"outbound"},{"name":"ElevenLabs","native":true,"category":"voice","direction":"outbound"},{"name":"Deepgram","native":true,"category":"transcription","direction":"outbound"},{"name":"Slack","native":true,"category":"chat","direction":"outbound"}]` | `[{"name":"OpenAI"},{"name":"Anthropic"},{"name":"Zapier"},{"name":"Shopify"},{"name":"ChatGPT"},{"name":"Telegram"},{"name":"Alexa"},{"name":"NetSuite"},{"name":"Salesforce"},{"name":"n8n","native":true,"category":"workflow_automation","direction":"bidirectional"},{"name":"Pinecone","native":true,"category":"knowledge_base","direction":"bidirectional"},{"name":"Google Calendar","native":true,"category":"calendar","direction":"outbound"},{"name":"Zendesk","native":true,"category":"crm","direction":"bidirectional"},{"name":"OpenSearch","native":true,"category":"search","direction":"bidirectional"},{"name":"Google","native":true,"direction":"inbound"},{"name":"HubSpot","native":true,"category":"crm","direction":"bidirectional"},{"name":"Airtable","native":true,"category":"data","direction":"bidirectional"},{"name":"Google Sheets","native":true,"category":"data","direction":"bidirectional"},{"name":"Gmail","native":true,"category":"email","direction":"outbound"},{"name":"Twilio","native":true,"category":"sms","direction":"outbound"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"ios":true,"web":true}` | `{"cli":true,"web":true}` |
| pricing | `{"type":"hybrid","plans":[{"free":true,"name":"Free","summary":"Free with per-minute usage charges","features":["$5 free credits","2 organizations","1 included Vapi phone number","4 concurrent calls","14 days data retention","Full model catalog","Full platform access","Discord peer support","Email support without SLA"],"components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.008,"currency":"USD","description":"Twilio inbound calls"},{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.014,"currency":"USD","description":"Twilio outbound calls"}],"description":"Usage-based pricing with free credits","contactSales":false,"includedLimits":{"free_credits":"$5","organizations":"2","data_retention":"14 days","concurrent_calls":"4","vapi_phone_numbers":"1"}},{"free":false,"name":"Core","summary":"$29/month","features":["5 Vapi phone numbers","10 concurrent calls","30 days data retention","ZDR included","Email support","2 business day response SLA"],"commitment":"monthly","components":[{"kind":"fixed","amount":29,"period":"month","currency":"USD"}],"description":"For builders and early teams","contactSales":false,"includedLimits":{"data_retention":"30 days","concurrent_calls":"10","vapi_phone_numbers":"5"}},{"free":false,"name":"Pro","summary":"$999/month minimum","features":["10 organizations","10 Vapi phone numbers","30 concurrent calls","180 days data retention","RBAC and ZDR","Email and Slack support","1 business day response SLA","99% uptime SLA"],"commitment":"monthly","components":[{"kind":"fixed","amount":999,"period":"month","currency":"USD"}],"description":"For scaling teams in production","contactSales":false,"includedLimits":{"organizations":"10","data_retention":"180 days","concurrent_calls":"30","vapi_phone_numbers":"10"}},{"free":false,"name":"Premier","summary":"Custom pricing","features":["Custom phone numbers, concurrency, and data retention","Priority support with named team","Agent Strategist and FDE advisor","1 hour P0 response SLA","99.9% uptime SLA","Custom RBAC, ZDR, and SSO","Dedicated SIP support"],"description":"For sophisticated organizations scaling at enterprise scale","contactSales":true}],"addOns":[{"name":"HIPAA Compliance","components":[{"kind":"one_time","amount":2000,"currency":"USD"}]},{"name":"Additional Concurrent Calls","components":[{"kind":"per_unit","unit":"line","amount":10,"period":"month","currency":"USD"}]},{"name":"Additional Organizations","components":[{"kind":"per_unit","unit":"organization","amount":20,"period":"month","currency":"USD"}]}],"summary":"Free tier ($5 credits) plus per-minute call costs. Paid tiers from $29/month (Core) to custom (Premier).","currency":"USD","freeTier":true,"sourceUrl":"https://vapi.ai/pricing","retrievedAt":"2026-10-12T21:44:19.953Z","startingPrice":{"amount":29,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"hybrid","summary":"Free trial for agencies with transparent usage-based billing; custom enterprise pricing available.","freeTier":true,"sourceUrl":"https://www.voiceflow.com/pricing","retrievedAt":"2026-10-15T15:33:38.601Z"}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | mid | low |
| pricing.starting_price | `{"amount":29,"currency":"USD"}` | - |
| pricing.transparent | yes | yes |
| reliability.sla_pct | 99.9 | 99.95 |
| reliability.status_page | yes | yes |
| security.certifications | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"HIPAA","status":"active"},{"name":"PCI DSS","status":"active"}]` | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"ISO/IEC 27001:2022","status":"active"}]` |
| security.disclosure_policy | - | yes |
| security.gdpr | - | yes |
| security.hipaa | yes | yes |
| security.iso27001 | - | yes |
| security.pci | yes | - |
| security.soc2 | yes | yes |
| security.trust_center | https://vapi.ai/blog/category/security | https://www.voiceflow.com/legal/security |

## Capabilities (Voice AI Agents)

| Capability | Vapi | Voiceflow |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Developer API endpoint | standalone_agnostic_ai_layer |
| Sub second latency and interruption barget in handling | ✓ | ✓ |
| Dynamic mid call API function execution | ✓ | ✓ |
| Live human handoff and call transfer logic | ✓ | - |
| Emotion prosody and custom voice cloning | ✓ | - |
| Inbound reception and ivr routing replacement | ✓ | - |
| Outbound dialing and campaign management | - | - |
| Post call transcription and CRM sync | - | - |
| Voicemail detection and answering machine drops | ✓ | - |
| Twilio vonage bring your own carrier byoc support | ✓ | - |
| SOC2 type ii | ✓ | ✓ |
| HIPAA compliance for medical appointment setting | ✓ | - |
| Pricing model | Per minute usage based | - |

*Source: vioscaleAI. Generated 2026-10-16T17:44:40.634Z. "-" = undocumented, not absent.*