# UserGuiding vs Whatfix

**Leader by vioscaleAI score:** UserGuiding

| Attribute | UserGuiding | Whatfix |
|---|---|---|
| **vioscaleAI score** | 65.7 (74% (medium)) | 49.7 (55% (medium)) |
| content.faq | `[{"answer":"UserGuiding helps companies onboard and engage users by embedding interactive guides, tutorials, surveys, and help content directly within their applications. It includes features for user segmentation, analytics tracking, and knowledge base management to improve feature adoption and customer support. It is indexed under Digital Adoption Platforms.","source":"https://userguiding.com","question":"What is UserGuiding?","confidence":0.6},{"answer":"UserGuiding offers a free tier, so you can start without paying. Paid plans start at $174 per month. Pricing changes often, so verify at source before relying on it.","source":"https://userguiding.com/pricing","question":"Is UserGuiding free?","confidence":0.6},{"answer":"UserGuiding supports the web and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://userguiding.com","question":"What platforms does UserGuiding support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for UserGuiding, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://userguiding.com","question":"Can UserGuiding be self-hosted?","confidence":0.6},{"answer":"We have confirmed 12 integrations for UserGuiding, including Amplitude, Google Analytics, Google Tag Manager, HubSpot, Intercom, Mixpanel, Salesforce and Segment, plus 4 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://userguiding.com","question":"What does UserGuiding integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for UserGuiding. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as UserGuiding not holding them. Always confirm compliance directly before you rely on it.","source":"https://userguiding.com/pricing","question":"What security certifications does UserGuiding have?","confidence":0.6}]` | `[{"answer":"A digital adoption platform that delivers interactive, contextual guidance within applications to help users learn features and onboard quickly, with integrated analytics to measure engagement and support effectiveness. It is indexed under Digital Adoption Platforms.","source":"https://whatfix.com/pricing/","question":"What is Whatfix?","confidence":0.6},{"answer":"Whatfix offers a free tier, so you can start without paying. Pricing changes often, so verify at source before relying on it.","source":"https://whatfix.com/pricing/","question":"Is Whatfix free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Whatfix. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://whatfix.com/pricing/","question":"What platforms does Whatfix support?","confidence":0.6},{"answer":"Yes. Whatfix can be deployed self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://whatfix.com/pricing/","question":"Can Whatfix be self-hosted?","confidence":0.6},{"answer":"We have confirmed 7 integrations for Whatfix, including Mixpanel, Amplitude, Segment, Salesforce, Google Cloud Platform, Anthropic and Cloudflare. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://whatfix.com/pricing/","question":"What does Whatfix integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for Whatfix. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Whatfix not holding them. Always confirm compliance directly before you rely on it.","source":"https://whatfix.com/security-framework-policy/","question":"What security certifications does Whatfix have?","confidence":0.7},{"answer":"Whatfix is available worldwide. The vendor is headquartered in India.","source":"https://whatfix.com/pricing/","question":"Where is Whatfix available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"self_hosted":true}` |
| description.long | A no-code platform for building in-app user onboarding experiences, surveys, and knowledge bases. Teams use it to deliver contextual guidance to users within their web applications without requiring development work. | Whatfix helps organizations guide users through discovering and learning new application features using interactive walkthroughs, task lists, and targeted tips. It includes analytics to track feature adoption, identify where users get stuck, and measure the effectiveness of guidance interventions. |
| features.capabilities | `{"soc2_type_ii":true,"pricing_model":"monthly_active_users_mau","salesforce_hubspot_crm_sync":true,"zendesk_intercom_helpdesk_sync":true,"knowledge_base_help_widget_embed":true,"nps_and_in_app_survey_collection":true,"amplitude_mixpanel_analytics_sync":true,"in_app_user_onboarding_checklists":true,"user_drop_off_and_completion_analytics":true,"no_code_visual_builder_chrome_extension":true,"interactive_dom_element_targeting_walkthroughs":true}` | `{"pricing_model":"monthly_active_users_mau","knowledge_base_help_widget_embed":true,"nps_and_in_app_survey_collection":true,"amplitude_mixpanel_analytics_sync":true,"in_app_user_onboarding_checklists":true,"user_drop_off_and_completion_analytics":true,"interactive_dom_element_targeting_walkthroughs":true}` |
| integrations.count | 12 | 7 |
| integrations.list | `[{"name":"Amplitude"},{"name":"Google Analytics"},{"name":"Google Tag Manager"},{"name":"HubSpot"},{"name":"Intercom"},{"name":"Mixpanel"},{"name":"Salesforce"},{"name":"Segment"},{"name":"Slack"},{"name":"Webhook"},{"name":"Woopra"},{"name":"UserGuiding MCP"}]` | `[{"name":"Mixpanel"},{"name":"Amplitude"},{"name":"Segment"},{"name":"Salesforce"},{"name":"Google Cloud Platform"},{"name":"Anthropic"},{"name":"Cloudflare"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"IN","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"$900/month billed annually, up to 2,000 MAU","features":["Customizable In App Surveys","All In-App Onboarding Experiences + AI Assistant","Surveys & NPS with AI Insights","Analytics Reporting & Segmentation","Knowledge Base & Product Updates"],"commitment":"annual","components":[{"kind":"fixed","amount":900,"period":"month","currency":"USD"}],"description":"Essential features for up to 2,000 monthly active users","contactSales":false,"includedLimits":{"mau":"2000"}},{"free":false,"name":"Growth","summary":"$1,800/month billed annually","features":["No-Code Event Tracking","Advanced Analytics Reporting","Private Knowledge Base & Product Updates","Localization & Auto-Translate","Team Member Role Management","Premium Integrations"],"commitment":"annual","components":[{"kind":"fixed","amount":1800,"period":"month","currency":"USD"}],"description":"Advanced analytics, team management, and localization features","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing","features":["Unlimited Onboarding Experiences","Migration Support","Security Audit & Compliance","Custom Contract & SLA","SAML SSO & Team Member Activity Logs","SOC2, GDPR, HIPAA Compliance","Personalized Coaching & Support"],"commitment":"annual","description":"Unlimited features with migration support and compliance certifications","contactSales":true}],"addOns":[{"name":"Extra material quotas"},{"name":"Extra team member seats"},{"name":"Extra containers"},{"name":"White-label branding"},{"name":"EU server hosting"}],"summary":"From $900/month billed annually. 14-day free trial, no credit card required.","currency":"USD","freeTier":false,"sourceUrl":"https://userguiding.com/pricing","retrievedAt":"2026-09-24T12:34:59.102Z","freeTrialDays":14,"startingPrice":{"amount":900,"period":"month","currency":"USD"},"billingPeriods":["year"]}` | `{"type":"hybrid","sourceUrl":"https://whatfix.com/pricing/","retrievedAt":"2026-09-04T22:13:14.196Z"}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | commercial |
| pricing.price_level | high | unknown |
| pricing.starting_price | `{"amount":900,"currency":"USD"}` | - |
| pricing.transparent | yes | no |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.iso27001 | yes | yes |
| security.soc2 | yes | yes |

## Capabilities (Digital Adoption Platforms)

| Capability | UserGuiding | Whatfix |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Interactive dom element targeting walkthroughs | ✓ | ✓ |
| No code visual builder chrome extension | ✓ | - |
| In app user onboarding checklists | ✓ | ✓ |
| Nps and in app survey collection | ✓ | ✓ |
| User drop off and completion analytics | ✓ | ✓ |
| Knowledge base help widget embed | ✓ | ✓ |
| Amplitude mixpanel analytics sync | ✓ | ✓ |
| Salesforce hubspot CRM sync | ✓ | - |
| Zendesk intercom helpdesk sync | ✓ | - |
| SOC2 type ii | ✓ | - |
| ISO 27001 | - | - |
| Pricing model | Monthly active users mau | Monthly active users mau |

*Source: vioscaleAI. Generated 2026-10-16T19:00:27.754Z. "-" = undocumented, not absent.*