# UserGuiding vs WalkMe

**Leader by vioscaleAI score:** UserGuiding

| Attribute | UserGuiding | WalkMe |
|---|---|---|
| **vioscaleAI score** | 65.7 (74% (medium)) | 35 (33% (low)) |
| content.faq | `[{"answer":"UserGuiding helps companies onboard and engage users by embedding interactive guides, tutorials, surveys, and help content directly within their applications. It includes features for user segmentation, analytics tracking, and knowledge base management to improve feature adoption and customer support. It is indexed under Digital Adoption Platforms.","source":"https://userguiding.com","question":"What is UserGuiding?","confidence":0.6},{"answer":"UserGuiding offers a free tier, so you can start without paying. Paid plans start at $174 per month. Pricing changes often, so verify at source before relying on it.","source":"https://userguiding.com/pricing","question":"Is UserGuiding free?","confidence":0.6},{"answer":"UserGuiding supports the web and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://userguiding.com","question":"What platforms does UserGuiding support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for UserGuiding, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://userguiding.com","question":"Can UserGuiding be self-hosted?","confidence":0.6},{"answer":"We have confirmed 12 integrations for UserGuiding, including Amplitude, Google Analytics, Google Tag Manager, HubSpot, Intercom, Mixpanel, Salesforce and Segment, plus 4 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://userguiding.com","question":"What does UserGuiding integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for UserGuiding. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as UserGuiding not holding them. Always confirm compliance directly before you rely on it.","source":"https://userguiding.com/pricing","question":"What security certifications does UserGuiding have?","confidence":0.6}]` | `[{"answer":"WalkMe helps organizations streamline digital adoption by providing interactive user guidance, process automation, and analytics to optimize employee engagement with applications and workflows across web, mobile, and desktop environments. It is indexed under Digital Adoption Platforms.","source":"https://www.walkme.com/fr/pricing/","question":"What is WalkMe?","confidence":0.6},{"answer":"WalkMe does not publish its prices. Pricing is quoted on request, so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://www.walkme.com/fr/pricing/","question":"How much does WalkMe cost?","confidence":0.6},{"answer":"WalkMe supports the web, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.walkme.com/fr/pricing/","question":"What platforms does WalkMe support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for WalkMe, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.walkme.com/jp/pricing/","question":"Can WalkMe be self-hosted?","confidence":0.6},{"answer":"We have confirmed 6 integrations for WalkMe, including AWS, Microsoft Azure, Google Cloud, SAP GUI for Windows, SAP Business Client and SAP S/4HANA. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.walkme.com/fr/pricing/","question":"What does WalkMe integrate with?","confidence":0.6},{"answer":"WalkMe is available worldwide. Its primary markets are the United States and the EU. The vendor is headquartered in the United States.","source":"https://www.walkme.com/jp/pricing/","question":"Where is WalkMe available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A no-code platform for building in-app user onboarding experiences, surveys, and knowledge bases. Teams use it to deliver contextual guidance to users within their web applications without requiring development work. | A software tool that assists employees in learning and using business applications more effectively by providing interactive guidance, analytics tracking, and support resources integrated directly into the applications. |
| features.capabilities | `{"soc2_type_ii":true,"pricing_model":"monthly_active_users_mau","salesforce_hubspot_crm_sync":true,"zendesk_intercom_helpdesk_sync":true,"knowledge_base_help_widget_embed":true,"nps_and_in_app_survey_collection":true,"amplitude_mixpanel_analytics_sync":true,"in_app_user_onboarding_checklists":true,"user_drop_off_and_completion_analytics":true,"no_code_visual_builder_chrome_extension":true,"interactive_dom_element_targeting_walkthroughs":true}` | `{"pricing_model":"quote","knowledge_base_help_widget_embed":true,"nps_and_in_app_survey_collection":true,"in_app_user_onboarding_checklists":true,"user_drop_off_and_completion_analytics":true,"interactive_dom_element_targeting_walkthroughs":true}` |
| integrations.count | 12 | 2 |
| integrations.list | `[{"name":"Amplitude"},{"name":"Google Analytics"},{"name":"Google Tag Manager"},{"name":"HubSpot"},{"name":"Intercom"},{"name":"Mixpanel"},{"name":"Salesforce"},{"name":"Segment"},{"name":"Slack"},{"name":"Webhook"},{"name":"Woopra"},{"name":"UserGuiding MCP"}]` | `[{"name":"AWS"},{"name":"Microsoft Azure"},{"name":"Google Cloud"},{"name":"SAP GUI for Windows","native":true},{"name":"SAP Business Client","native":true},{"name":"SAP S/4HANA","native":true}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":["US","EU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"$900/month billed annually, up to 2,000 MAU","features":["Customizable In App Surveys","All In-App Onboarding Experiences + AI Assistant","Surveys & NPS with AI Insights","Analytics Reporting & Segmentation","Knowledge Base & Product Updates"],"commitment":"annual","components":[{"kind":"fixed","amount":900,"period":"month","currency":"USD"}],"description":"Essential features for up to 2,000 monthly active users","contactSales":false,"includedLimits":{"mau":"2000"}},{"free":false,"name":"Growth","summary":"$1,800/month billed annually","features":["No-Code Event Tracking","Advanced Analytics Reporting","Private Knowledge Base & Product Updates","Localization & Auto-Translate","Team Member Role Management","Premium Integrations"],"commitment":"annual","components":[{"kind":"fixed","amount":1800,"period":"month","currency":"USD"}],"description":"Advanced analytics, team management, and localization features","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing","features":["Unlimited Onboarding Experiences","Migration Support","Security Audit & Compliance","Custom Contract & SLA","SAML SSO & Team Member Activity Logs","SOC2, GDPR, HIPAA Compliance","Personalized Coaching & Support"],"commitment":"annual","description":"Unlimited features with migration support and compliance certifications","contactSales":true}],"addOns":[{"name":"Extra material quotas"},{"name":"Extra team member seats"},{"name":"Extra containers"},{"name":"White-label branding"},{"name":"EU server hosting"}],"summary":"From $900/month billed annually. 14-day free trial, no credit card required.","currency":"USD","freeTier":false,"sourceUrl":"https://userguiding.com/pricing","retrievedAt":"2026-09-24T12:34:59.102Z","freeTrialDays":14,"startingPrice":{"amount":900,"period":"month","currency":"USD"},"billingPeriods":["year"]}` | `{"type":"quote","sourceUrl":"https://www.walkme.com/fr/pricing/","retrievedAt":"2026-09-04T22:15:52.446Z"}` |
| pricing.free_tier | no | - |
| pricing.model | commercial | quote |
| pricing.price_level | high | unknown |
| pricing.starting_price | `{"amount":900,"currency":"USD"}` | - |
| pricing.transparent | yes | no |
| security.fedramp | - | yes |
| security.gdpr | yes | - |
| security.hipaa | yes | - |
| security.iso27001 | yes | - |
| security.soc2 | yes | - |

## Capabilities (Digital Adoption Platforms)

| Capability | UserGuiding | WalkMe |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Interactive dom element targeting walkthroughs | ✓ | ✓ |
| No code visual builder chrome extension | ✓ | - |
| In app user onboarding checklists | ✓ | ✓ |
| Nps and in app survey collection | ✓ | ✓ |
| User drop off and completion analytics | ✓ | ✓ |
| Knowledge base help widget embed | ✓ | ✓ |
| Amplitude mixpanel analytics sync | ✓ | - |
| Salesforce hubspot CRM sync | ✓ | - |
| Zendesk intercom helpdesk sync | ✓ | - |
| SOC2 type ii | ✓ | - |
| ISO 27001 | - | - |
| Pricing model | Monthly active users mau | Quote |

*Source: vioscaleAI. Generated 2026-10-16T19:18:19.155Z. "-" = undocumented, not absent.*